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Posted by BIG NIGE on June 16, 2005, 8:38 am
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They chose to go with us and we fitted the system.
About a Month later Our customer received a N.A.C.O.S.S certificate
(Certificate of Compliance showing that system was fitted, tested and Meets
all requirements.) from ADT for a system had never been ordered nor fitted.
> I ordered a monitored ADT alarm system around three years ago (from
> ADT in Livingston, Scotland) for my previous house, but cancelled
> the install when I found out that the salesman had lied about the
> compatability with my BT broadband connection, and had omitted to
> tell me that ADT would not do the connection to my phone system but
> I would have to pay another £70 or so myself, directly to BT, for
> the installation of a "block connection". In addition to the second
> phone line they suddenly decided I would have to put in...!
>
> After the order had been cancelled the following happens:
>
> - After a month a BT engineer turns up on my door, not having ordered
> anything to be installed that I could remember I send him away,
> and call BT. Turns out there's already £70 charged to my BT account
> but BT's extremely reasonable and agrees to reverse the charge as
> the installation was not done and was ordered not by me but - ADT!
> - After a couple of months I receive notifications from the Lothian
> and Borders police, asking for verification of contact etc. details
> regarding my alarm system. And a small cheque thank you very much.
> - After a year I receive an invoice from ADT for next year maintenance
> of my ADT system (that never was installed, remember?). I send it
> back to ADT Livingston, reminding them that the system never was
> installed.
> - I also start receiving regular notifications that I should contact
> ADT to have the non-existing alarm system serviced. Pity I never
> called to have one come around to do so because...:
> - The next months I receive more and more demands from ADT for payment
> of support of the non-existing alarm system, which I return to ADT
> by mail and fax), not just to ADT Livingston but also to their head
> office down in England, with replies written increasingly in CAPITAL
> LETTERS in case they have reading difficulties.
> - After I receive a final demand and am threatened with court action
> I send at least two recorded letters, to their legal department,
> and addressed to the "Director of Customer Services".
>
> FINALLY, after something like two years they realise that no ADT
> alarm system means nothing to pay...
>
> ajhbox-3@yahoo.co.uk wrote:
> > My wife (when she was my girlfriend) signed up to a 3 year deal when
> > she had a new system installed at her house.
> > When we bought a new house together 6 months later her house purchasers
> > did not want to take on the £26pm contract so we were asked to either
> > pay £600+ to terminate, or take an install at the new house.
> > We opted to take an install, we were charged £99 and ADT started us on
> > a _new_ 3-year contract! How can they do this?
> >
> > I have also complained at the shoddy install and shockingly bad
> > customer service*, on top of which they invoiced me without warning for
> > a callout recently. I'm going to terminate as soon as I legally can,
> > which should be after 30 (not 36) months of this contract, surely?
> >
> > *I've written 4 letters including one to the MD and had no reply to any
> > of them.
> > Alan
> >
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