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Posted by Honkey on June 22, 2009, 5:44 pm
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>>> Pro: The Keypad would go best here because you can see it and its
>>> convenient to get to.
>>>
>>> L'l'ol'lady: No I want it down there below everything.
>>>
>>> Pro: ... Are you sure?
>>>
>>> L'ol: Yes. Absolutely.
>>>
>>> ...
>>>
>>> L'ol: The keypad doesn't work were you put it. I need it mounted up
>>> where you said to begin with. Can you move it?
>>>
>>> Pro: Sigh. Sure. No problem. I'll even patch the holes for you, but
>>> you will need to get some touch up paint. I'll save you a section to use
>>> as a paint sample when I re-install the keypad.
>>>
>>> L'ol: Oh thank you.
>>>
>>> Pro: Now about the outdoor siren location. Is this location ok?
>>>
>>> L'ol: How big is it?
>>>
>>> Pro: Here it is.
>>>
>>> L'ol: Oh! Thats fine it should be no problem.
>>>
>>> ...
>>>
>>> L'ol: Ca you move the siren? I'm concerend somebody might complain
>>> about the sight of it hidden behind that decorative column. Ten years
>>> ago this freind of mine who had you install an alarm had you put it on
>>> the roof.
>>>
>>> Pro: ... Fine! Let me get to work.
>>>
>>> ...
>>>
>>> Pro: All done and tested. Now lets go over the system.
>>>
>>> L'ol: I can't today. I'm to upset after your temper tantrum about
>>> having to move that siren when you should have known better in the first
>>> place.
>>>
>>> Pro: Temper tantrum? I never said a word except fine, and let me get to
>>> work.
>>>
>>> ... Back and forth ...
>>>
>>> Pro: You know. I scheduled the entire afternoon to be free because you
>>> specifically said you needed extra care and attention to make sure you
>>> would know how to use your alarm system. I moved things and didn't even
>>> ask to collect for the extra work even though you specifically requested
>>> or agreed to the locations before they were installed. I think its
>>> unreasonable for you to ask me to reschedule again to teach you how to
>>> use your alarm. I have work already scheduled for the everyday the rest
>>> of the week, but I still told you I would call customers to see who I
>>> could reschedule. Then you wanted me to set a time to come back right
>>> now without even giving me the chance to see who I can reschedule. I
>>> think you are being just a little unreasonable. You asked me to redo
>>> something you already agreed ont he way I did it, and now you want me to
>>> waste more of my time. Tell you what? The balance of the system is
>>> free. Get another alarm company. The system is complete. Its
>>> programmed. The dealer code is still at the factory default. John Smith
>>> with XYZ Alarm Company is familiar with this type of alarm, and Jane Doe
>>> with YXZ Alarm Company has also worked with this brand of panel.
>>>
>>> L'ol: You might want to reconsider that. I think you are unreasonable.
>>> You are going to have to write those names down for me.
>>>
>>> Pro: I do not NEED your money. Giving you for free the $1800 balance of
>>> what you owe is hardly unreasonable. Look them up in the phone book.
>>> Even an old crone like you should know how to do that.
>>>
>>> Aside. I didn't really need this job, and during the sales process I
>>> should have realized it was going to be a needy customer. Oh, well. An
>>> old lesson applied. When you realize all its fubared, do not take their
>>> money, and jsut walk away. Anybody want a monitoring refferal for a
>>> complete brand new installation with no known problems. Just program the
>>> CS and account number and you are done.
>> that is why you charge old people more.
>
> That would be age discrimination, and its highly illegal in the USA. Not
> that it isn't done.
>
>
I should have said that is why you charge pain in the ass people more.
people that cause you to expend more time and effort should be charged
more. that is not discrimination. that is business. if you had to
travel to another city for a job would you not charge more?
that is because you have to expend more time and effort and you should
be compensated for your time and effort.
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