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Posted by YPF-Martin on June 12, 2008, 9:41 am
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Hello,
i have the following problem..
i have an activecliente agent in win xp sp2, in some computers when
user tries to log on, he recieve the message "error: the credentials
cannot be verified". We made some tests to solve the problem, but we
couldn't do it. We need help. Thanks
--
YPF-Martin
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Posted by David H. Lipman on June 12, 2008, 4:28 pm
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| Hello,
| i have the following problem..
| i have an activecliente agent in win xp sp2, in some computers whenuser tries
to log on,
| he recieve the message "error: the credentialscannot be verified". We made
some tests to
| solve the problem, but wecouldn't do it. We need help.
| Thanks--
| YPF-Martin
When I get this it usually indicates the user put in his Smart Card and the
workstation was
unable to autrhenticate the user on the Domain.
This could be because the user's account was not provisioned or provisioned
properly on the
Domain.
The user has not ben on that PC before and the user's credentials have not been
cached and
the workstation is unable to communicate with a Domain Controller to perform
authentication.
I assume when you say "activecliente agent" you mean ActivClient by
ActivIdentity.
--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp
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Posted by YPF-Martin on June 12, 2008, 5:31 pm
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yes, extacly, is activeclienty by activeidentity.. so what can i do to
solve the problem?
--
YPF-Martin
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Posted by David H. Lipman on June 12, 2008, 7:49 pm
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| yes, extacly, is activeclienty by activeidentity.. so what can i do to
| solve the problem?
|
Read what I wrote and go back to the problematic computers.
What version of ActivClient are you using ?
--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp
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Posted by YPF-Martin on June 12, 2008, 8:40 pm
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the version is 6.1, we tested with another cards, reinstalling the
client, even
cleaning the registry keys, it doesn't work with none
card. We have the problem
only with 4 or five users all around the
company, and if we try to log in into
another computer, it just works.
So, we don't know what else to do. Once we are
logged Into the machine
with the problem (using user an pass without the card)
the system read
the card properly, the certificates are recognized by the CRL,
and
there isn't any log file reporting an error. We tried with a 5.4 client
version, and the machine shows the same error. we just followed the
Activeidentity Troubleshooting guide to try to solve this problem, but.
As you
can see, we couldn't.
--
YPF-Martin
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