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Posted by PA Bear [MS MVP] on April 9, 2009, 1:21 pm
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KIS v7.x (not am a Kasperky user).
There is a very good chance that you are seeing the affects of a hijackware
infection.
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
NB: Run the FULL scan, not the QUICK scan!
2. WinXP ONLY!! => Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
kaspersky_user wrote:
> Thank you for this message. It is very helpful. It's nice to find a fellow
> kaspersky user. So far, the information i studied has not been sufficient.
> I
> am contacting the two corporations. I need to get help from users and
> authorities more, too. I encountered a problem with the security center.
> The Virus Protection is now OFF. It has always been ON except recently so
> i have a hunch it isnt a problem with compatibility. . Im not sure why it
> turned OFF. (I read in
> http://usa.kaspersky.com/support/home-support-case.php that the problem
> might bein windows not kaspersky. ) I did not change any setting before
> and during this incident.
>
> By any chance, would you know how to enable Virus Protection under the
> Windows Security Update of Windows XP?To resolve this, which settings
> should
> I change? And are they the settings of Windows or Kaspesky 7.0.1.325? :-)
>
>
>
> "PA Bear [MS MVP]" wrote:
>
>> <QP>
>> Concerning:
>>
>> Kaspersky Internet Security 7.0 MP1 (build 7.0.1.321)
>> Kaspersky Anti-Virus 7.0 MP1 (build 7.0.1.321)
>>
>> On February, 19th 2008 Kaspersky Labs announces release of Critical Fix 1
>> for Kaspersky Anti-Virus 7.0\ Kaspersky Internet Security 7.0. The full
>> version number is 7.0.1.325.
>>
>> IMPROVEMENTS compared to version 7.0.1.321:
>>
>> => Error that caused computer and web browsers (Microsoft Internet
>> Explorer, Mozilla, Firefox) to slow down when Kaspersky Anti-Virus is
>> running has been fixed.
>>
>> => Error that caused slowdown during loading of Microsoft Office 2007
>> applications when Kaspersky Anti-Virus is running has been fixed.
>>
>> => Error that caused slowdown during loading of computer's operating
>> system
>> when Kaspersky Anti-Virus is installed has been fixed.
>>
>> In order to install Critical Fix 1, do the following:
>>
>> => download version 7.0.1.325 from the Kaspersky Lab’s official site:
>> http://www.kaspersky.com/productupdates
>> => run the downloaded file
>> => install the latest product version
>> => restart your computer
>> </QP>
>> Source: http://www.kaspersky.com/support/kis7/tech?qid=208279696
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
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