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Posted by PA Bear [MS MVP] on July 3, 2009, 12:58 am
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Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
posting to this newsgroup.
> ...When I tried to run Windows Update from my pc it did not open and I
> redirected to google.com.
You are seeing the effects of a hijackware infection!
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
Husam wrote:
> Hi EveryBody:
>
> I had this problem since week ago, i cannot download any trial version
> from
> microsoft download center like microsoft expression blender or any other
> product. at first I though it conficker worm or viruse but I run Windows
> milasious software tool removal but it told me that no threat have been
> found. Also I had in my pc Norten 360 legal Issue that updated regalurlly.
> Also When I tried to run Windows Update from my pc it did not open and I
> redirected to google.com.
>
> So what do I have to do regard this issed, do I have to format my PC but I
> have alot of software installed within my pc that make me delay this
> solution to last? or is there any way to help me fix this problem?
>
> Any help will be completlly appreciated.
>
> regard's
>
> Husam
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