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Posted by Malke on September 25, 2007, 8:02 am
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randalel wrote:
> , i have been helping my friend scan his pc.he says it hasn't been scanned
> in 3yrs,from the numbers i got when i scanned it with windows care2.5.1 i
> believe him.we have scanned with spybot &AVG 7.5 an spyware dr. still not
> finished.we came across a trojan horse ,so far cannot remove it.his system
> does what it wants to .after he boots up an click on an icon anything might
> come up,it may connect to the net,or go into a file, anything but what he
> click on.he cannot open up the control panel,will not turn on windows auto
> update.he can surf the net,he has dail-up connections.how can he get rid of
> this trojan horse,what is the best software for this. thanks
> randalel
Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to
do all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://pcdid.com/Multi_AV.htm - download
You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html
When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).
Not all tools used will work in Vista and you will need to run them
elevated. Since Vista is so new, it will be a while before removal
techniques and tools are developed. If you are unable to remove the
infection by following the general steps, register at one of the
HijackThis forums as suggested.
Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may
be so infested that Windows will need to be clean-installed. Have all
your data backed up before you take the machine into a shop.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
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