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Posted by Malke on January 12, 2006, 8:04 am
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Sandra wrote:
> I can not log on to my desk top in normal mode, I can not get pass
> the xp black screen. It just keeps spooling. I can log on in safe
> mode only.I tried to retore back to three days prior, it did not work.
> can you help
This means that something is running in Regular Mode that is causing a
problem. I can't guess what it is because we really don't have any
information about your computer. What changed between the time things
worked and the time they didn't? This is the first question to ask in
troubleshooting.
I would start with the normal troubleshooting for viruses and malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
If the machine is clean, then do clean-boot troubleshooting:
Clean Boot - http://support.microsoft.com/default.aspx?kbid=310353
and How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560
Also look at the Event Viewer (if you have Win2k/XP) to see if there are
clues: Start>Run>eventvwr.msc [enter]
After you've done the above, if you need more help then please go to the
following link to see what kind of details you should include in your
next newsgroup post:
http://www.dts-l.org/goodpost.htm
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
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