|
Posted by =?Utf-8?B?bG9ybmE=?= on August 28, 2005, 8:37 am
If you were Registered and logged in, you could reply and use other advanced thread options
can someone please help with a step by step guide to completely removing zone
alarm from my computer , i have uninstalled it , but now i cant access the
internet keep being re-directed to zone alarm web page which tells me they
have blocked my access as a security measure , i'm new to all this and dont
know where to begin , it suggests going into registry but am afraid to do
this without knowing exactly what to do . please help someone . lorna
|
|
Posted by Malke on August 28, 2005, 9:25 am
If you were Registered and logged in, you could reply and use other advanced thread options
lorna wrote:
> can someone please help with a step by step guide to completely
> removing zone alarm from my computer , i have uninstalled it , but now
> i cant access the internet keep being re-directed to zone alarm web
> page which tells me they have blocked my access as a security measure
> , i'm new to all this and dont know where to begin , it suggests going
> into registry but am afraid to do
> this without knowing exactly what to do . please help someone .
> lorna
Sure - from ZA tech support (and it is lengthy so brace yourself):
If any of the steps below do not apply to you, or you are unable to
perform the function listed, please CONTINUE to the next step.
Open the ZoneAlarm program, go to the OVERVIEW -> PREFERENCES tab, and
make sure the Load At Startup box is UNchecked. Close the program, then
right-click on the ZA icon and select Shutdown.
REBOOT.
You should now have no ZoneAlarm processes running on your system.
Now click Start -> Programs -> Zone Labs -> Uninstall. Be sure to say
YES to the security check.
WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe Mode.
The program may not be able to make the proper registry changes in Safe
Mode, thus generating errors after a reboot.
REBOOT.
To make sure that you can see the ZoneAlarm Plus/Pro system files, if
they are still on your computer:
a. Right-click on Start, then left-click on Explore. When the Windows
Explorer panel appears:
- In Windows 95, 98: Click View>Options (in Windows 98, this will be
called "Folder Options"). Click the "View" tab, then click the "Show
all files" radio button.
- In Windows ME, XP, 2000: Click Tools>Folder Options. Click the "View"
tab, then click the "Show hidden files and folders" radio button.
b. Make sure you also UNcheck the box to "Hide Protected Operating
System Files" if you have one.
c. When searching, be sure it searches ALL hidden files and folders.
d. Click OK.
Click on Start, then Search or Find, and select Files. Make sure that
the location box is set to search your local hard drive (usually C :)
or All Local Drives.
Type the following exactly - delete any folders found:
zonelabs
"zone labs"
"Internet logs"
Type the following exactly - delete any files found in \Windows or any
subfolder below it, or in your \Temp folder):
vsconfig.xml
vsdata.dll
vsdata95.vxd
vsdatant.sys
vsmon.*
vsmonapi.dll
vsnetutils.dll
vspubapi.dll
zaplus.*
zapro.*
zlparser.dll
zonealarm.exe
zoneband.dll
vsutil.dll (please right-click, Properties -> Version to be sure it is a
ZA file. Do NOT delete this file unless it is a Zone Labs file!)
Type the following exactly - delete any files found in any folder with
"Programs" in the pathname):
zapro
zonealarm
"zonealarm pro"
Make sure your Recycle Bin is empty (right-click and select Empty).
REBOOT
NOTE: If you received an error message upon deleting the files, or if
the original programs remain in the Programs list, or if the problem
persists after this, removing the files in Safe Mode will allow you to
delete the files properly. Click Start, Help, and search for "SAFE
MODE" for information specific to your system.
Good luck,
Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"
|
| Similar Threads | Posted | | Zone Alarm Support | July 11, 2005, 8:15 am |
| is server, zone alarm | August 31, 2005, 1:35 am |
| A password problem about Zone Alarm.. really need help! | February 4, 2006, 2:30 pm |
| Zone Alarm Via Command Prompt ? | August 8, 2008, 9:38 am |
| cant access internet when my security cntre (zone alarm) is turned | July 11, 2008, 7:54 pm |
| Access computer alarm (or log) | March 5, 2007, 9:13 am |
| Demilitarized Zone | December 30, 2006, 10:44 pm |
| restricted sites zone in IE | December 19, 2005, 3:06 pm |
| How to Add Network Share Mapped to Drive Letter to Intranet Security Zone? | March 31, 2007, 10:48 pm |
| How Can I Add Local and Network Drive Letters to MSIE Trusted Sites Security Zone? | October 15, 2007, 12:40 am |
|
XML site map