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Posted by Shenan Stanley on July 16, 2008, 4:39 pm
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> Do these people not understand that we have NO internet access on
> the computers affected. The FIRST PROBLEM is to FIX THAT.
> Without internet connection I can't download any patches in any
> order. The ZoneAlarm fixes don't work to reconnect to the internet.
>
> This problem seems to affect MORE than they are admitting. I don't
> have the KB951748 update installed and I'm still having trouble.
> Uninstalling ZoneAlarm doesn't solve the problem either.
Ron Badour wrote:
> It appears there may be varying degrees of the connection problem
> since some people (me included) could get internet access merely by
> changing the settings on ZA and thus could download the fix which
> totally cured the problem.
CharlieG wrote:
> I think you are right. I have been able to disable ZoneAlarm on two
> machines and when I uninstalled 748 internet connection was
> restored. But on a third machine I don't have 748 installed, but I
> do have 749 and even UNINSTALLING ZoneAlarm I am still not able to
> get internet reestablished. There were 5 MS updates installed at
> the same time on this machine:
>
> 0749, 1698, 823-v3, 760 1376-v2, and 0762 Should I uninstall ALL of
> those? If I should try one at a time what is the order of the ones
> to be removed?
>
> In response to another post here if two computers go out at the
> same time it might be coincidence, but if both of those have a
> software problem and both have the same software installed that is
> creating the problem ..........
Shenan Stanley wrote:
> However - you inferred only a single machine in your original
> posting. You made no explicit mention of multiple machines in your
> case. I pretty much would ignore coincidence if two computers get
> the same changes and both have the same problem. Especially if I
> can test a third system without the changes and everything is fine.
>
> Yes - general troubleshooting always seem to start the same way...
>
> 1) List things that changed between 'things working as expected'
> and 'things not working as expected'.
> 2) Remove the changes and revert to pre-change state.
>
> ** If the problem disappears - continue this line of
> troubleshooting...
> ** If the problem does not disappear - either you missed a change
> or the removal did not complete OR the problem is unrelated to the
> changes.
>
> 3) Perform the changes you just undid one at a time - checking for
> the problem you are trying to resolve after each trial. (In the
> case of a computer - reboot a couple of times to ensure the change
> is complete.) * Do not rush into it - perform ONE change at a time
> and reboot - be consistent and diligent.
CharlieG wrote:
> I see how you could reach that assumption. I was afraid that this
> would be the answer.
>
> Another poster seems concerned about me turning off ZoneAlarm. But
> on this FINAL machine with problems I uninstalled ZoneAlarm
> completely so that is NOT a consideration.
So Zone Alarm is *uninstalled* and all the patches released/installed this
month are uninstalled on this Windows XP (Professional, Home, Media Center,
Tablet PC or x64?) with Service Pack (2 or 3?) machine and you are not
getting any network traffic?
Tried...?
Start button --> RUN --> type in...
CMD /K NETSH FIREWALL RESET
--> Click on OK.
Also...
Start button --> RUN --> type in...
NETSH DIAG GUI
--> Click on OK. --> Scan your system.
You may also want to uninstall your network card hardware device driver and
reboot (allowing it to reinstall.)
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
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