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Posted by PA Bear [MS MVP] on May 10, 2008, 9:41 pm
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Logging in as Administrator and logging into a Vista User Account with
administrative privileges is not the same thing.
Nicholas Bedworth wrote:
> I definitely agreed. My account has administrator privileges... Something
> odd is causing this "invalid directory" message... got any ideas on who to
> call?
>
> "PA Bear [MS MVP]" wrote:
>
>> I think that Security Center wouldn't reference Norton 360 if it had
>> never
>> been installed.
>>
>> Have you tried running the Norton Removal Tool after loggin in as
>> Administrator?
>>
>>
>> Nicholas Bedworth wrote:
>>> As far as I know, there are zero Norton applications on the machine,
>>> which
>>> was upgraded 18 months ago to Vista, and more recently to SP1. I've
>>> checked
>>> all the usual locations, no evidence of any Norton code or services or
>>> .dlls.
>>>
>>> Now, when I try to run the Norton Removal Tool, there is a curious error
>>> message about "the directory name is invalid" as in d:\users\nicholas
>>> bedworth\appdata\Local\microsoft\windows\temporary internat
>>> files\contentIE5\m8ei9d7y\norton_removal_tool[1].exe.
>>>
>>> The Norton tool was on my desktop, not in an IE7 temp.
>>>
>>> When I downloaded and attempted to run a Microsoft "remote support"
>>> application, in an attempt to trouble shoot the original problem about
>>> Windows Security seeing two firewalls, same error message.
>>>
>>> What do you think?
>>>
>>>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Did this behavior exist before SP1 was installed?
>>>>
>>>> Had you uninstalled all Norton applications and run the Norton Removal
>>>> Tool
>>>> before SP1 was installed?
>>>>
>>>> What anti-virus application or security suite is installed now? What
>>>> anti-spyware applications (other than Defender)? What third-party
>>>> firewall
>>>> (if any)?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>> Nicholas Bedworth wrote:
>>>>> iIn Vista, SP1, Windows Security Center, under the Firewall tab, it
>>>>> reports
>>>>> that both Windows Firewall and Norton 360 are "on".
>>>>>
>>>>> I'm not aware that there is any Norton software installed on this
>>>>> machine.
>>>>> The Norton Removal program won't run, claiming the directory name is
>>>>> invalid.
>>>>>
>>>>> The main higher-level symptom I experience is that it is not possible
>>>>> to
>>>>> run
>>>>> Remote Desktop; the connection can't be established, which usually is
>>>>> a
>>>>> firewall problem. I'm connected directly to the cable modem, no router
>>>>> in
>>>>> between.
>>>>>
>>>>> Got any ideas?
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