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Posted by =?Utf-8?B?UGFuZGFfbWFu?= on May 6, 2006, 7:21 am
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My reply is at the bottom of your message :
"avfctim" wrote:
> I recently submitted a query concerning the removal of residual elements of
> Norton Anti-virus software (Norton 2004 and maybe some earlier versions)
> which Windows Security Centre was say was still installed on my PC despite
> the fact that it is not. This is causing a conflict which is stopping my
> other Ant-Virus Software (PC Tools AV) from loading up - effectively
> providing me with no virus protection!
>
> I received helpful replies from both Engel and PA Bear. They both
> suggested using the following tool:-
> http://basconotw.mvps.org/SymRem.htm
>
> Within this document it provides a series of actions to fully remove Norton.
>
> However an additional issue has arisen when I try to install the Windows
> Installer Clean-up utility.
>
> When I try to run the file ‘msicuu2.exe’ (which I downloaded to my desktop
> from MS) I get the following error message.
>
> ‘The Windows Installer service could not be accessed. This can occur is you
> are running Windows in safe mode, or if the Windows Installer is not
> correctly installed. Contact you support personnel for assistance.’
>
> Please also note that now have no way of re-installing any of my old Norton
> products.
>
> Is there anything I can do to get rid of these residual elements of Norton?
> How can I run the clean up facility? Will I ever have Virus protection
> again? Please help…
>
>
I don't know what the site recommended by PA Bear and Engel says , but you
can always use Norton remove tools (manual removal) created by Symantec here:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006031710323113?Open&src=bar_sch_nam&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg=ag
Perform carefully the instructions !
If this doesn't help , I also use Windows regedit.exe to edit the registry
but I don't advise you edit the registry because I don't know do you know how
to do it and it is also risky for newbies or not experts.
Other options :
Contact Symantec tech support
Take your computer to a reputable professional computer specialist who can
help you.
Please , report back your results! :)
Panda_man
--
Bronze level Contributor
http://pandaman.my.contact.bg
http://www.eset.com
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