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Posted by Jill on August 31, 2006, 1:58 am
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Spin,
Depending on what OS your network is running, there are various ways that I
enable users to perform their job duties while out of the main office.
If you mainly use Windows Server 2003 and Windows XP, you are in luck.
Also, I never give a regular user admin rights to any box. If an
application is giving you problems, there is ALWAYS a work around (maybe a
.dll or .ini file needs higher permissions). All of my mobile users have
Power User rights. From my experiences that is sufficient.
Through the use of XP and Server 2003, Remote Assistance, Remote Desktop,
and Terminal Services make my life a whole lot easier. The Remote Desktop
Protocol, which is used by all three remote access methods; is pretty secure
(not completely secure), but pretty secure. Make the RDP port is open both
inbound on your firewall and you should have no problem. When using one of
the remote access methods, your help desk reps can quickly, easily, and
securing connect to the remote laptop and either fix or guide the remote
user to the resolution.
> Gurus,
>
> For you IT manager types working at large companies, what is your policy
> regarding frequently-traveling users who have company-issued laptops -
> what
> level of rights do you give them to their laptops? Do you make them local
> administrators or what? If you do not make them local administrators - do
> you make them call in a ticket everytime they want to install some
> software?
>
> --
> Spin
>
>
>
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