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Posted by PA Bear [MS MVP] on June 2, 2008, 7:25 pm
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crossposted it to Windows Update newsgroup) but it must've gotten lost in
the ether because it hasn't appeared.
I'm sorry, but I cannot make sense of the history here. I can't determine
if the machine came with Vista or Vista SP1 preinstalled. If you did manage
to uninstall and/or reinstall SP1 but you can't tell me if Norton 360 was
enabled (or even installed) at the time, no one can help.
I'd recommend either contacting HP Support or Microsoft Vista SP1 Support,
Joris. Maybe they can make sense of it all.
--
~PA Bear
Joris Claeys wrote:
> Hi Robear,
> Finally found this thread again, so no need to provide the URL
> Hope to see your recommendation soon. Thanks
>
>>> And...?
>>>
>>> PA Bear [MS MVP] wrote:
>>>
>>>
>>>
>>>> Is the machine still under warranty or service contract, Joris? Have
>>>> you
>>>> contacted HP Support directly about these problems?
>>>
>>>> Was Norton 360 installed and running when you installed Vista SP1
>>>> (assuming
>>>> the machine did not come with Vista SP1 preinstalled)?
>>>
>>>> => Unlimited installation and *compatibility* support for Vista SP1 is
>>>> available at no charge through 18 Mar-09
>>>> • US:
>>>> http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gpr....
>>>
>>>> • CA:
>>>> http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gpr....
>>>
>>>> • UK:
>>>> http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gpr....
>>>
>>>> • AU:
>>>> http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gpr....
>>>
>>>> • Other:http://support.microsoft.com/oas/default.aspx| select Windows
>>>> Vista | select Windows Vista Service Pack 1
>>>
>>
>>
>> Hi Robear,
>>
>> I still haven't find the original thread of this one, so I am replying
>> via google, just to get moving. Still can you respond with providing
>> me the URL in Microsoft forum. As I am not a technical person I don't
>> need to have all this thing set up to communicate. For people like
>> yourself I see clearly the benefit for that and that it is easier. For
>> now I am focusing on my issues on my PC. ...which have far from
>> resolved at this moment.
>> So here are my responses to your questions/suggestions:
>>
>> 1. at the beginning of my thread I made clear reference to the update
>> KB 947562 and notice that there must be a relationship as the main
>> issues started right after installing that update, together with a
>> Windows Defender Update. That said, I have taken notice in my event
>> log of errors and warnings going on much earlier already, but I am not
>> sure even whether those are related to the issues I am facing right
>> now. KB947562 has caused clearly issues with other users and they seem
>> to be similar in nature, touching the roots of the profiles and
>> programs. More I can't say about it as I am just a novice trying to
>> get the situation resolved
>>
>> 2. Yes my PC is under warranty. But before handing it over to an HP
>> Business Service Center, I want to resolve this issue for many
>> reasons: first my data which is blocked and which at least I need to
>> be able to back up for later restore. I have been able to do so for
>> the direct available critical files but there is also 8 GB hidden
>> files in a Personal Secure Drive (HP ProtectTools created a partiion
>> for that on my C-drive). As that software is corrupted I cannot access
>> the PSD, nor the programs related to it. My main issue here is -
>> though I have tried to reinstall over the corrupted version, which
>> didn't work ; program still corrupted - if I uninstall, I may loose
>> all access controls and certifications for that PSD drive. So I have
>> to be very carefull in the choice / decision I make for next steps.
>>
>> 3. That brings us to my 3rd problem: I cannot access on-line
>> diagnostics or on-line support with HP. My computer (on the IE screen
>> of the HP website) keeps on returning to the initiation of the program
>> (webbased), though the necessary active-x are being installed and UAC
>> consented when running, but I don't get through. This may have to do
>> with IE and firewall settings, but I have turned all OFF (NORTON and
>> Windows) and allowed for most settings in IE security tab, but still
>> no way I can access the on-line HP tools. And yes I need their advice
>> on how to best continue. I have been able to open a CASE number with
>> all the forementionned info with HP in the US/Singapore, but have not
>> seen any responses. I also have posted my issues on the HP forums, but
>> no responses as of yet (to be honest, those forums are not as active
>> as the MS ones).
>>
>> 4.now to the core or root of the causes of all of these issues: 6
>> weeks ago I rebuilt my PC fromn scratch as I had major issues going on
>> (SvcHosts-DCOM processes were eating all my CPU resources) - probably
>> caused by Norton360, as I found out later (not having read all the
>> details fo the installation instuctions of VISTAsp1) not having it
>> turned off when I installed sp1. As at that moment also I found out
>> that I had no restorepoints (which were set to be created and had
>> created myself some), there were none anymore (same as now - something
>> in my settinggs - and it may be because of the different eand
>> conflicting security systems (Windows, Norton, HP ProtectTools, GPO
>> and local policy settings - but having verified every detail of those
>> I could not find anything and had even simplified it all a week ago by
>> eliminating various controls and settings - but non crucial to result
>> in what is going on today. That is also why I need on-line support
>> from HP to see all the error and warning messages in the eventlog and
>> make some sence out of it (when verifying some major ones via MS I get
>> screens that there are no resolutions for the events reported).
>> So back to rebuilding my PC: I amde sure Norton360 was not reactivated
>> - actually installed till all my prorams were installed including
>> VISTA sp1. However I found out that Norton left dirt on my PC after I
>> had uninstalled it (hidden drivers and a like where still active or
>> inactive on my PC. So I found out that Norton had a cleanup program,
>> which I used after WAU had installed VISTAsp1 (so maybe the damage
>> already occured). But everything was working alright. Then 2 days
>> before WAU installed KB947562, I had reinstalled Norton360 completely
>> - everything was working good and no slowdowns, all Svchost processes
>> and CcSvchost (Norton) were acting proper within their allocated CPU
>> resources. The rest of my story is in the thread already.
>>
>> 5 your resolutions about uninstalling SP1: It had crossed my mind
>> already but I cannot do this untill first of all I understand all the
>> consequences and how to rebuild, but also I cannot start this untill I
>> have my PSD partition accesssed and backup the data in there. I got
>> most backedup 3 weeks ago but there is still critical data in there
>> and no clue what may be missing if I don't obtain it before I do this
>> major revision of returning back to before SP1.
>>
>> So, I am stuck, unless I can get proper access again to the original
>> profiles and have been able to restore HP ProtectTools. There are two
>> things I can think of now that I will have to reconsider when
>> rebuilding: no more Personal Secure Drives as the vulnerability is
>> HIGH RISK (whatever HP claims of their unrivaled HP ProtectTools, it
>> is not waterproof). The second one is NORTON360. I have experienced
>> and read from many forums that it is all crap (have to claim my +100$
>> back first). But what is the alternative!!!?
>>
>> 7 MS or MSvista support online: major issue here: my PC was delivered
>> by HP with OEM reinstalled software (VISTAbusiness32 and
>> OFFICE2007professional), which I had protested for with HP and its
>> reseller. OEM is crap and I wished that the industry stops it because
>> it makes the buyers of those PC very vulnerable and dependable. And as
>> you can see when things don't work you cannot get help anywhere. So as
>> I experienced with MS, they don't provide access to there online
>> support because of OEM installed software. Not sure how they allow for
>> the VISTAsp1 support! Should I try that one out.
>>
>> In the meantime I am starting to study the websites related to this
>> you provided in your recommendations.
>>
>> Any suggestions are welcome...
>>
>> And please give me the original URL of this thread so I can trace.
>> thanks
>> regards
>> Joris
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