Re: FIX for ZoneAlarm & KB951748 issue released

Re: FIX for ZoneAlarm & KB951748 issue released
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Subject Author Date
Re: FIX for ZoneAlarm & KB951748 issue released PA Bear [MS MVP] 07-13-2008
Posted by PA Bear [MS MVP] on July 13, 2008, 12:33 am
If you were  Registered and logged in, you could reply and use other advanced thread options
[Crossposting eliminated]

Did you or did you not install WinXP SP3 on or after 08 July 2008?

You explained your connection problems before. I need to know if you *only*
have such problems after resuming the machine from Standby or Hibernate? If
not, please say so.

Do any of your other applications (e.g., Outlook Express) exhibit these
connection problems or is it just IE7?

=========================
> ...I have also had Norton Internet Security during 2006 and 2007.

1. If anything named Norton or if LiveUpdate is listed in Add/Remove
Programs, please uninstall it/them.

2. Now download/run this removal tool and reboot:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

3. Any improvement in the connectivity department?
=========================

> I did a system restore yesterday and told Automatic Updates to not show me
> KB951748 and KB951978 again.

Please do NOT use System Restore to "undo" updates. Uninstall them via
Add/Remove Programs instead.

I would STRONGLY recommend that you get KB951748 and KB951978 installed
again ASAP! You've proven that neither of them caused your problem, and
KB951748 especially *is* a big deal! =>
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

And I can assure you that all responsible ISPs consider it a big deal, too,
and are scrambling to make changes to protect against these vulnerabilities.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Phyllis wrote:
> I am using microsoft.public.security in my Outlook Express to view/reply.
>
> Problem started first part of the week after Windows Updates and AVG
> update.
>
> Don't remember date of SP3 install, was right after it became available
> and
> I got update notification from Automatic Updates. Usually when I first
> open
> Internet Explorer I get this box that says "no internet connection
> available, do you want to work offline or retry." When I click retry it
> connects right up. My wireless connection doesn't connect at startup and
> if
> I do manage to get it connected it drops during standby.
>
> I use Windows Firewall, but have recently had Zone Alarms but didn't like
> some things about it and uninstalled via Add/Remove programs. I have run
> a
> search and did not find any files associated with Zone Alarms on my
> computer. I have also had Norton Internet Security during 2006 and 2007.
>
> I did a system restore yesterday and told Automatic Updates to not show me
> KB951748 and KB951978 again. I did install the Malicious Software Tool.
> Problem remains. I am wondering if maybe my internet provider may have
> been
> messing with it trying to resolve this problem themselves. I believe it
> was
> on Zone Alarms forum that I read where internet providers were having to
> make corrections to their servers too. Don't know if that is correct or
> not. I have read so much today, I can hardly remember my name at this
> point. I have it all connected right now and has been working fine for
> the
> last couple of hours. Don't know what is going on.
>
>>> I have been experiencing problems with my internet
>>> connection all week.
>>
>> "All week" meaning since you installed KB951748, KB951978, and the
>> Malicious Software Removal Tool on or shortly after 08 July 2008?
>>
>> When did you install WinXP SP3? Was AVG running in the background when
>> you installed SP3? Do you only experience such issues after resuming
>> from
>> Standby or Hibernation?
>>
>> You've told us that ZoneAlarm isn't installed. Is another third-party
>> firewall installed or are you using the Windows Firewall?
>>
>> Has a Norton or McAfee application ever been installed on the machine?
>>
>> Lastly, if you uninstall "Security Update for Windows XP (KB951748)" via
>> Add/Remove Programs & reboot, does the behavior persist?
>>
>> PS: Please tell me which newsgroup you're using to view and reply to this
>> thread. I'd prefer that we discontinue the unnecessary crossposting.
>>
>> Phyllis wrote:
>>> Microsoft Windows Updates this week were KB951748 (Security Update for
>>> XP),
>>> KB951978 (Update for Windows XP), KB890830 (Windows Malicious Software
>>> Removal Tool). I have been experiencing problems with my internet
>>> connection all week. Sometimes I can't get it to connect at all, or a
>>> window will come up and say "there is no internet connection available,
>>> do I
>>> want to work offline or retry." If I click retry it will connect right
>>> up.
>>> Then at other times it will connect to the cable connection with no
>>> problem,
>>> but then my wireless connection will not connect, it doesn't even show a
>>> network available. After fooling with it (disable, re-enable, repair)
>>> it
>>> will just finally connect up.
>>>
>>> I had already upgraded to AVG 8.0 several weeks ago. The update this
>>> week
>>> was just a part of daily updates, but required restart of my computer
>>> which
>>> it never did before. It says 8.0.138.
>>>
>>>> What other *Windows* updates did you install this week? Exactly what
>>>> problems are you experiencing since installing the July 2008 updates?
>>>>
>>>> Did you upgrade from AVG v7.5 to v8.0, and are you now running
>>>> v8.1.135?
>>>> --
>>>> Phyllis wrote:
>>>>> Sorry about posting in the wrong place, but I was mainly commenting on
>>>>> the
>>>>> fact that there were others with what seemed like the same problem
>>>>> that
>>>>> did
>>>>> not have ZA.
>>>>>
>>>>> XP SP3, IE 7, and my AVG did an update this week that required restart
>>>>> of
>>>>> my
>>>>> computer which has never happened before, so it is possible they made
>>>>> some
>>>>> changes as well. Has anyone complained about that freebie screwing
>>>>> things
>>>>> up? Seems like everything I have on my computer has been wanting to
>>>>> update
>>>>> today and I'm getting a little gun shy. Thanks
>>>>>
>>>>>> No, sorry. It's been a very long week...
>>>>>>
>>>>>> Then again, you did post in a thread about ZoneAlarm and KB951748
>>>>>> instead
>>>>>> of beginning your own thread.
>>>>>>
>>>>>> What's your Windows version (e.g., WinXP SP3) and IE version,
>>>>>> Phyllis?
>>>>>> What other updates did you install this week besides KB951748?
>>>>>> --
>>>>>> Phyllis wrote:
>>>>>>> So this fix works even if you are not running Zone Alarms?
>>>>>>>
>>>>>>>> ZA's had the fix for several days now:
>>>> <snip>


Posted by Phyllis on July 13, 2008, 10:56 am
If you were  Registered and logged in, you could reply and use other advanced thread options
My response from my last post: ("Don't remember date of SP3 install, was
right after it became available and I got update notification from Automatic
Updates.") I believe you should know that SP3 became available before July
8, 2008. I really appreciate all the help, but can do without the
"attitude." I know this problem has been overwhelming to deal with and you
are probably tired of incompetent people owning computers but none the less
we all have them now.

NO, it is not only after standby that it occurs. Also answered in last
post. (Usually when I FIRST open Internet Explorer I get this box that says
"no internet connection available, do you want to work offline or retry."
When I click retry it connects right up. My wireless connection doesn't
connect at startup and if I do manage to get it connected it drops during
standby.) Does this response not answer the question about having the
problem only after standby or hibernation? I have my computer set to never
hibernate.

Outlook Express also exhibits the same problem.

I cleaned my machine of all files/traces of Norton after I uninstalled via
Add/Remove Programs, but will download/run the removal tool that you
provided. I will also install the updates. Thank you very much for your
help.


> [Crossposting eliminated]
>
> Did you or did you not install WinXP SP3 on or after 08 July 2008?
>
> You explained your connection problems before. I need to know if you
> *only* have such problems after resuming the machine from Standby or
> Hibernate? If not, please say so.
>
> Do any of your other applications (e.g., Outlook Express) exhibit these
> connection problems or is it just IE7?
>
> =========================
>> ...I have also had Norton Internet Security during 2006 and 2007.
>
> 1. If anything named Norton or if LiveUpdate is listed in Add/Remove
> Programs, please uninstall it/them.
>
> 2. Now download/run this removal tool and reboot:
> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
>
> 3. Any improvement in the connectivity department?
> =========================
>
>> I did a system restore yesterday and told Automatic Updates to not show
>> me
>> KB951748 and KB951978 again.
>
> Please do NOT use System Restore to "undo" updates. Uninstall them via
> Add/Remove Programs instead.
>
> I would STRONGLY recommend that you get KB951748 and KB951978 installed
> again ASAP! You've proven that neither of them caused your problem, and
> KB951748 especially *is* a big deal! =>
>
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html
>
> And I can assure you that all responsible ISPs consider it a big deal,
> too, and are scrambling to make changes to protect against these
> vulnerabilities.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Phyllis wrote:
>> I am using microsoft.public.security in my Outlook Express to view/reply.
>>
>> Problem started first part of the week after Windows Updates and AVG
>> update.
>>
>> Don't remember date of SP3 install, was right after it became available
>> and
>> I got update notification from Automatic Updates. Usually when I first
>> open
>> Internet Explorer I get this box that says "no internet connection
>> available, do you want to work offline or retry." When I click retry it
>> connects right up. My wireless connection doesn't connect at startup and
>> if
>> I do manage to get it connected it drops during standby.
>>
>> I use Windows Firewall, but have recently had Zone Alarms but didn't like
>> some things about it and uninstalled via Add/Remove programs. I have run
>> a
>> search and did not find any files associated with Zone Alarms on my
>> computer. I have also had Norton Internet Security during 2006 and 2007.
>>
>> I did a system restore yesterday and told Automatic Updates to not show
>> me
>> KB951748 and KB951978 again. I did install the Malicious Software Tool.
>> Problem remains. I am wondering if maybe my internet provider may have
>> been
>> messing with it trying to resolve this problem themselves. I believe it
>> was
>> on Zone Alarms forum that I read where internet providers were having to
>> make corrections to their servers too. Don't know if that is correct or
>> not. I have read so much today, I can hardly remember my name at this
>> point. I have it all connected right now and has been working fine for
>> the
>> last couple of hours. Don't know what is going on.
>>
>>>> I have been experiencing problems with my internet
>>>> connection all week.
>>>
>>> "All week" meaning since you installed KB951748, KB951978, and the
>>> Malicious Software Removal Tool on or shortly after 08 July 2008?
>>>
>>> When did you install WinXP SP3? Was AVG running in the background when
>>> you installed SP3? Do you only experience such issues after resuming
>>> from
>>> Standby or Hibernation?
>>>
>>> You've told us that ZoneAlarm isn't installed. Is another third-party
>>> firewall installed or are you using the Windows Firewall?
>>>
>>> Has a Norton or McAfee application ever been installed on the machine?
>>>
>>> Lastly, if you uninstall "Security Update for Windows XP (KB951748)" via
>>> Add/Remove Programs & reboot, does the behavior persist?
>>>
>>> PS: Please tell me which newsgroup you're using to view and reply to
>>> this
>>> thread. I'd prefer that we discontinue the unnecessary crossposting.
>>>
>>> Phyllis wrote:
>>>> Microsoft Windows Updates this week were KB951748 (Security Update for
>>>> XP),
>>>> KB951978 (Update for Windows XP), KB890830 (Windows Malicious Software
>>>> Removal Tool). I have been experiencing problems with my internet
>>>> connection all week. Sometimes I can't get it to connect at all, or a
>>>> window will come up and say "there is no internet connection available,
>>>> do I
>>>> want to work offline or retry." If I click retry it will connect right
>>>> up.
>>>> Then at other times it will connect to the cable connection with no
>>>> problem,
>>>> but then my wireless connection will not connect, it doesn't even show
>>>> a
>>>> network available. After fooling with it (disable, re-enable, repair)
>>>> it
>>>> will just finally connect up.
>>>>
>>>> I had already upgraded to AVG 8.0 several weeks ago. The update this
>>>> week
>>>> was just a part of daily updates, but required restart of my computer
>>>> which
>>>> it never did before. It says 8.0.138.
>>>>
>>>>> What other *Windows* updates did you install this week? Exactly what
>>>>> problems are you experiencing since installing the July 2008 updates?
>>>>>
>>>>> Did you upgrade from AVG v7.5 to v8.0, and are you now running
>>>>> v8.1.135?
>>>>> --
>>>>> Phyllis wrote:
>>>>>> Sorry about posting in the wrong place, but I was mainly commenting
>>>>>> on
>>>>>> the
>>>>>> fact that there were others with what seemed like the same problem
>>>>>> that
>>>>>> did
>>>>>> not have ZA.
>>>>>>
>>>>>> XP SP3, IE 7, and my AVG did an update this week that required
>>>>>> restart
>>>>>> of
>>>>>> my
>>>>>> computer which has never happened before, so it is possible they made
>>>>>> some
>>>>>> changes as well. Has anyone complained about that freebie screwing
>>>>>> things
>>>>>> up? Seems like everything I have on my computer has been wanting to
>>>>>> update
>>>>>> today and I'm getting a little gun shy. Thanks
>>>>>>
>>>>>>> No, sorry. It's been a very long week...
>>>>>>>
>>>>>>> Then again, you did post in a thread about ZoneAlarm and KB951748
>>>>>>> instead
>>>>>>> of beginning your own thread.
>>>>>>>
>>>>>>> What's your Windows version (e.g., WinXP SP3) and IE version,
>>>>>>> Phyllis?
>>>>>>> What other updates did you install this week besides KB951748?
>>>>>>> --
>>>>>>> Phyllis wrote:
>>>>>>>> So this fix works even if you are not running Zone Alarms?
>>>>>>>>
>>>>>>>>> ZA's had the fix for several days now:
>>>>> <snip>
>



Posted by PA Bear [MS MVP] on July 13, 2008, 3:33 pm
If you were  Registered and logged in, you could reply and use other advanced thread options
I'm not giving you attitude, I just need you to answer my questions,
Phyllis. If you'd like to get voluntary or paid assistance elsewhere,
please so do.

> ...I believe you should know that SP3 became available before July
> 8, 2008

SP3 was made available via Windows Update website on or about 07 May-08, and
for a very bried period was being offered to *some* users who'd configured
Automatic Updates (AU) to "Download but notify" and "Notify Only."

SP3 was made available to all users, independent of their AU settings, at
17:00 UTC, 10 Jul-08.

> NO, it is not only after standby that it occurs...

Thank you for answering my specific question.

> I cleaned my machine of all files/traces of Norton after I uninstalled via
> Add/Remove Programs, but will download/run the removal tool that you
> provided.

Let me know if running the removal tool helps at all. Norton applications
are notorious for not uninstalling cleanly, Phyllis. The "remainders" left
behind can have an untold number of affects on performance, including
connectivity.

Phyllis, what's the make & model of your wireless router? Do you own it or
do you lease it from your ISP there in Conway?

Also tell me if the connectivity issues only seem to occur at specific times
of the day (e.g., only in the early evening; from 5 PM till bedtime).
--
~PA Bear


Phyllis wrote:
> My response from my last post: ("Don't remember date of SP3 install, was
> right after it became available and I got update notification from
> Automatic
> Updates.") I believe you should know that SP3 became available before
> July
> 8, 2008. I really appreciate all the help, but can do without the
> "attitude." I know this problem has been overwhelming to deal with and
> you
> are probably tired of incompetent people owning computers but none the
> less
> we all have them now.
>
> NO, it is not only after standby that it occurs. Also answered in last
> post. (Usually when I FIRST open Internet Explorer I get this box that
> says
> "no internet connection available, do you want to work offline or retry."
> When I click retry it connects right up. My wireless connection doesn't
> connect at startup and if I do manage to get it connected it drops during
> standby.) Does this response not answer the question about having the
> problem only after standby or hibernation? I have my computer set to
> never
> hibernate.
>
> Outlook Express also exhibits the same problem.
>
> I cleaned my machine of all files/traces of Norton after I uninstalled via
> Add/Remove Programs, but will download/run the removal tool that you
> provided. I will also install the updates. Thank you very much for your
> help.
>
>
>> [Crossposting eliminated]
>>
>> Did you or did you not install WinXP SP3 on or after 08 July 2008?
>>
>> You explained your connection problems before. I need to know if you
>> *only* have such problems after resuming the machine from Standby or
>> Hibernate? If not, please say so.
>>
>> Do any of your other applications (e.g., Outlook Express) exhibit these
>> connection problems or is it just IE7?
>>
>> =========================
>>> ...I have also had Norton Internet Security during 2006 and 2007.
>>
>> 1. If anything named Norton or if LiveUpdate is listed in Add/Remove
>> Programs, please uninstall it/them.
>>
>> 2. Now download/run this removal tool and reboot:
>> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
>>
>> 3. Any improvement in the connectivity department?
>> =========================
>>
>>> I did a system restore yesterday and told Automatic Updates to not show
>>> me
>>> KB951748 and KB951978 again.
>>
>> Please do NOT use System Restore to "undo" updates. Uninstall them via
>> Add/Remove Programs instead.
>>
>> I would STRONGLY recommend that you get KB951748 and KB951978 installed
>> again ASAP! You've proven that neither of them caused your problem, and
>> KB951748 especially *is* a big deal! =>
>>
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html
>>
>> And I can assure you that all responsible ISPs consider it a big deal,
>> too, and are scrambling to make changes to protect against these
>> vulnerabilities.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Phyllis wrote:
>>> I am using microsoft.public.security in my Outlook Express to
>>> view/reply.
>>>
>>> Problem started first part of the week after Windows Updates and AVG
>>> update.
>>>
>>> Don't remember date of SP3 install, was right after it became available
>>> and
>>> I got update notification from Automatic Updates. Usually when I first
>>> open
>>> Internet Explorer I get this box that says "no internet connection
>>> available, do you want to work offline or retry." When I click retry it
>>> connects right up. My wireless connection doesn't connect at startup
>>> and
>>> if
>>> I do manage to get it connected it drops during standby.
>>>
>>> I use Windows Firewall, but have recently had Zone Alarms but didn't
>>> like
>>> some things about it and uninstalled via Add/Remove programs. I have
>>> run
>>> a
>>> search and did not find any files associated with Zone Alarms on my
>>> computer. I have also had Norton Internet Security during 2006 and
>>> 2007.
>>>
>>> I did a system restore yesterday and told Automatic Updates to not show
>>> me
>>> KB951748 and KB951978 again. I did install the Malicious Software Tool.
>>> Problem remains. I am wondering if maybe my internet provider may have
>>> been
>>> messing with it trying to resolve this problem themselves. I believe it
>>> was
>>> on Zone Alarms forum that I read where internet providers were having to
>>> make corrections to their servers too. Don't know if that is correct or
>>> not. I have read so much today, I can hardly remember my name at this
>>> point. I have it all connected right now and has been working fine for
>>> the
>>> last couple of hours. Don't know what is going on.
>>>
>>>>> I have been experiencing problems with my internet
>>>>> connection all week.
>>>>
>>>> "All week" meaning since you installed KB951748, KB951978, and the
>>>> Malicious Software Removal Tool on or shortly after 08 July 2008?
>>>>
>>>> When did you install WinXP SP3? Was AVG running in the background when
>>>> you installed SP3? Do you only experience such issues after resuming
>>>> from
>>>> Standby or Hibernation?
>>>>
>>>> You've told us that ZoneAlarm isn't installed. Is another third-party
>>>> firewall installed or are you using the Windows Firewall?
>>>>
>>>> Has a Norton or McAfee application ever been installed on the machine?
>>>>
>>>> Lastly, if you uninstall "Security Update for Windows XP (KB951748)"
>>>> via
>>>> Add/Remove Programs & reboot, does the behavior persist?
>>>>
>>>> PS: Please tell me which newsgroup you're using to view and reply to
>>>> this
>>>> thread. I'd prefer that we discontinue the unnecessary crossposting.
>>>>
>>>> Phyllis wrote:
>>>>> Microsoft Windows Updates this week were KB951748 (Security Update for
>>>>> XP),
>>>>> KB951978 (Update for Windows XP), KB890830 (Windows Malicious Software
>>>>> Removal Tool). I have been experiencing problems with my internet
>>>>> connection all week. Sometimes I can't get it to connect at all, or a
>>>>> window will come up and say "there is no internet connection
>>>>> available,
>>>>> do I
>>>>> want to work offline or retry." If I click retry it will connect
>>>>> right
>>>>> up.
>>>>> Then at other times it will connect to the cable connection with no
>>>>> problem,
>>>>> but then my wireless connection will not connect, it doesn't even show
>>>>> a
>>>>> network available. After fooling with it (disable, re-enable, repair)
>>>>> it
>>>>> will just finally connect up.
>>>>>
>>>>> I had already upgraded to AVG 8.0 several weeks ago. The update this
>>>>> week
>>>>> was just a part of daily updates, but required restart of my computer
>>>>> which
>>>>> it never did before. It says 8.0.138.
>>>>>
>>>>>> What other *Windows* updates did you install this week? Exactly what
>>>>>> problems are you experiencing since installing the July 2008 updates?
>>>>>>
>>>>>> Did you upgrade from AVG v7.5 to v8.0, and are you now running
>>>>>> v8.1.135?
>>>>>> --
>>>>>> Phyllis wrote:
>>>>>>> Sorry about posting in the wrong place, but I was mainly commenting
>>>>>>> on
>>>>>>> the
>>>>>>> fact that there were others with what seemed like the same problem
>>>>>>> that
>>>>>>> did
>>>>>>> not have ZA.
>>>>>>>
>>>>>>> XP SP3, IE 7, and my AVG did an update this week that required
>>>>>>> restart
>>>>>>> of
>>>>>>> my
>>>>>>> computer which has never happened before, so it is possible they
>>>>>>> made
>>>>>>> some
>>>>>>> changes as well. Has anyone complained about that freebie screwing
>>>>>>> things
>>>>>>> up? Seems like everything I have on my computer has been wanting to
>>>>>>> update
>>>>>>> today and I'm getting a little gun shy. Thanks
>>>>>>>
>>>>>>>> No, sorry. It's been a very long week...
>>>>>>>>
>>>>>>>> Then again, you did post in a thread about ZoneAlarm and KB951748
>>>>>>>> instead
>>>>>>>> of beginning your own thread.
>>>>>>>>
>>>>>>>> What's your Windows version (e.g., WinXP SP3) and IE version,
>>>>>>>> Phyllis?
>>>>>>>> What other updates did you install this week besides KB951748?
>>>>>>>> --
>>>>>>>> Phyllis wrote:
>>>>>>>>> So this fix works even if you are not running Zone Alarms?
>>>>>>>>>
>>>>>>>>>> ZA's had the fix for several days now:
>>>>>> <snip>


Posted by Jim Carlock on July 18, 2008, 10:06 pm
If you were  Registered and logged in, you could reply and use other advanced thread options
"PA Bear [MS MVP]" wrote:
: I'm not giving you attitude, I just need you to answer my questions,
: Phyllis. If you'd like to get voluntary or paid assistance elsewhere,
: please so do.
:

I'm pretty satisfied with a 2002 firewall. It's available free of
charge and was made by Kerio (version 2.15). It requires a packet
sniffer to fix up / block incoming bad packets. I believe an MVP
made the packet analyzer (CHX-I) but it's very hard to find these
days. There's a DNS product available, I lost the link recently,
where the CHX-I packet analyzer is supposed to exist. I recently
visited the website in the last couple of weeks, but put it off for
another day. I believe the DNS server that it may come with is an
offshoot of a BIND 8.4 or something like that. You wouldn't happen
to know what I'm talking about, Robert, would you? Oh... it was
treewalkdns.

You wouldn't happen to know anything about the packet analyzing
software that comes with the treewalkdns software, would you? I
bought into ZoneAlarm at one time (2001) and I never was able to
get it to work properly on XP. They released updates like 50 times
a year and I couldn't deal with that kind of product, and thus I
tried Kerio 2.15 out and have been satisfied ever since. Now I
see that Microsoft issued an update which updates tcpip.sys - I
wish I knew what was going on there, because I'm still happy with:

01/28/2006 03:47 PM 359,808 tcpip.sys

There seems to be alot of DNS problems lately. The BIND DNS ng
seems to get a lot of posts lately, especially with 9.50 version.

Jim Carlock
Natural Cure For Pink-Eye (Conjunctivitis)
http://www.associatedcontent.com/article/381336/saliva_a_natural_cure_for_conjunctivitis.html



Posted by Phyllis on July 19, 2008, 4:45 pm
If you were  Registered and logged in, you could reply and use other advanced thread options
Been out of town.

Ran Norton Removal tool, no difference.

Reinstalled Windows updates KB951748, 951978, 890830.

My connectivity issues are throughout the day.

I own Netgear MR814 Router, I believe it is 802.11g. I have already decided
it might be my router going bad since it is 3-4 years old, so I have
unhooked everything and am connected now directly to my cable. So far,
everything is staying connected OK, but has only been a few hours. I am
going to watch for the rest of the weekend. If it continues to work OK, I
am buying a new wireless router. Do you have any recommendations for a good
one? Thanks


> I'm not giving you attitude, I just need you to answer my questions,
> Phyllis. If you'd like to get voluntary or paid assistance elsewhere,
> please so do.
>
>> ...I believe you should know that SP3 became available before July
>> 8, 2008
>
> SP3 was made available via Windows Update website on or about 07 May-08,
> and
> for a very bried period was being offered to *some* users who'd configured
> Automatic Updates (AU) to "Download but notify" and "Notify Only."
>
> SP3 was made available to all users, independent of their AU settings, at
> 17:00 UTC, 10 Jul-08.
>
>> NO, it is not only after standby that it occurs...
>
> Thank you for answering my specific question.
>
>> I cleaned my machine of all files/traces of Norton after I uninstalled
>> via
>> Add/Remove Programs, but will download/run the removal tool that you
>> provided.
>
> Let me know if running the removal tool helps at all. Norton applications
> are notorious for not uninstalling cleanly, Phyllis. The "remainders"
> left
> behind can have an untold number of affects on performance, including
> connectivity.
>
> Phyllis, what's the make & model of your wireless router? Do you own it
> or
> do you lease it from your ISP there in Conway?
>
> Also tell me if the connectivity issues only seem to occur at specific
> times of the day (e.g., only in the early evening; from 5 PM till
> bedtime).
> --
> ~PA Bear
>
>
> Phyllis wrote:
>> My response from my last post: ("Don't remember date of SP3 install, was
>> right after it became available and I got update notification from
>> Automatic
>> Updates.") I believe you should know that SP3 became available before
>> July
>> 8, 2008. I really appreciate all the help, but can do without the
>> "attitude." I know this problem has been overwhelming to deal with and
>> you
>> are probably tired of incompetent people owning computers but none the
>> less
>> we all have them now.
>>
>> NO, it is not only after standby that it occurs. Also answered in last
>> post. (Usually when I FIRST open Internet Explorer I get this box that
>> says
>> "no internet connection available, do you want to work offline or retry."
>> When I click retry it connects right up. My wireless connection doesn't
>> connect at startup and if I do manage to get it connected it drops during
>> standby.) Does this response not answer the question about having the
>> problem only after standby or hibernation? I have my computer set to
>> never
>> hibernate.
>>
>> Outlook Express also exhibits the same problem.
>>
>> I cleaned my machine of all files/traces of Norton after I uninstalled
>> via
>> Add/Remove Programs, but will download/run the removal tool that you
>> provided. I will also install the updates. Thank you very much for your
>> help.
>>
>>
>>> [Crossposting eliminated]
>>>
>>> Did you or did you not install WinXP SP3 on or after 08 July 2008?
>>>
>>> You explained your connection problems before. I need to know if you
>>> *only* have such problems after resuming the machine from Standby or
>>> Hibernate? If not, please say so.
>>>
>>> Do any of your other applications (e.g., Outlook Express) exhibit these
>>> connection problems or is it just IE7?
>>>
>>> =========================
>>>> ...I have also had Norton Internet Security during 2006 and 2007.
>>>
>>> 1. If anything named Norton or if LiveUpdate is listed in Add/Remove
>>> Programs, please uninstall it/them.
>>>
>>> 2. Now download/run this removal tool and reboot:
>>> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
>>>
>>> 3. Any improvement in the connectivity department?
>>> =========================
>>>
>>>> I did a system restore yesterday and told Automatic Updates to not show
>>>> me
>>>> KB951748 and KB951978 again.
>>>
>>> Please do NOT use System Restore to "undo" updates. Uninstall them via
>>> Add/Remove Programs instead.
>>>
>>> I would STRONGLY recommend that you get KB951748 and KB951978 installed
>>> again ASAP! You've proven that neither of them caused your problem, and
>>> KB951748 especially *is* a big deal! =>
>>>
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html
>>>
>>> And I can assure you that all responsible ISPs consider it a big deal,
>>> too, and are scrambling to make changes to protect against these
>>> vulnerabilities.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>>
>>> Phyllis wrote:
>>>> I am using microsoft.public.security in my Outlook Express to
>>>> view/reply.
>>>>
>>>> Problem started first part of the week after Windows Updates and AVG
>>>> update.
>>>>
>>>> Don't remember date of SP3 install, was right after it became available
>>>> and
>>>> I got update notification from Automatic Updates. Usually when I first
>>>> open
>>>> Internet Explorer I get this box that says "no internet connection
>>>> available, do you want to work offline or retry." When I click retry
>>>> it
>>>> connects right up. My wireless connection doesn't connect at startup
>>>> and
>>>> if
>>>> I do manage to get it connected it drops during standby.
>>>>
>>>> I use Windows Firewall, but have recently had Zone Alarms but didn't
>>>> like
>>>> some things about it and uninstalled via Add/Remove programs. I have
>>>> run
>>>> a
>>>> search and did not find any files associated with Zone Alarms on my
>>>> computer. I have also had Norton Internet Security during 2006 and
>>>> 2007.
>>>>
>>>> I did a system restore yesterday and told Automatic Updates to not show
>>>> me
>>>> KB951748 and KB951978 again. I did install the Malicious Software
>>>> Tool.
>>>> Problem remains. I am wondering if maybe my internet provider may have
>>>> been
>>>> messing with it trying to resolve this problem themselves. I believe
>>>> it
>>>> was
>>>> on Zone Alarms forum that I read where internet providers were having
>>>> to
>>>> make corrections to their servers too. Don't know if that is correct
>>>> or
>>>> not. I have read so much today, I can hardly remember my name at this
>>>> point. I have it all connected right now and has been working fine for
>>>> the
>>>> last couple of hours. Don't know what is going on.
>>>>
>>>>>> I have been experiencing problems with my internet
>>>>>> connection all week.
>>>>>
>>>>> "All week" meaning since you installed KB951748, KB951978, and the
>>>>> Malicious Software Removal Tool on or shortly after 08 July 2008?
>>>>>
>>>>> When did you install WinXP SP3? Was AVG running in the background
>>>>> when
>>>>> you installed SP3? Do you only experience such issues after resuming
>>>>> from
>>>>> Standby or Hibernation?
>>>>>
>>>>> You've told us that ZoneAlarm isn't installed. Is another third-party
>>>>> firewall installed or are you using the Windows Firewall?
>>>>>
>>>>> Has a Norton or McAfee application ever been installed on the machine?
>>>>>
>>>>> Lastly, if you uninstall "Security Update for Windows XP (KB951748)"
>>>>> via
>>>>> Add/Remove Programs & reboot, does the behavior persist?
>>>>>
>>>>> PS: Please tell me which newsgroup you're using to view and reply to
>>>>> this
>>>>> thread. I'd prefer that we discontinue the unnecessary crossposting.
>>>>>
>>>>> Phyllis wrote:
>>>>>> Microsoft Windows Updates this week were KB951748 (Security Update
>>>>>> for
>>>>>> XP),
>>>>>> KB951978 (Update for Windows XP), KB890830 (Windows Malicious
>>>>>> Software
>>>>>> Removal Tool). I have been experiencing problems with my internet
>>>>>> connection all week. Sometimes I can't get it to connect at all, or
>>>>>> a
>>>>>> window will come up and say "there is no internet connection
>>>>>> available,
>>>>>> do I
>>>>>> want to work offline or retry." If I click retry it will connect
>>>>>> right
>>>>>> up.
>>>>>> Then at other times it will connect to the cable connection with no
>>>>>> problem,
>>>>>> but then my wireless connection will not connect, it doesn't even
>>>>>> show
>>>>>> a
>>>>>> network available. After fooling with it (disable, re-enable,
>>>>>> repair)
>>>>>> it
>>>>>> will just finally connect up.
>>>>>>
>>>>>> I had already upgraded to AVG 8.0 several weeks ago. The update this
>>>>>> week
>>>>>> was just a part of daily updates, but required restart of my computer
>>>>>> which
>>>>>> it never did before. It says 8.0.138.
>>>>>>
>>>>>>> What other *Windows* updates did you install this week? Exactly
>>>>>>> what
>>>>>>> problems are you experiencing since installing the July 2008
>>>>>>> updates?
>>>>>>>
>>>>>>> Did you upgrade from AVG v7.5 to v8.0, and are you now running
>>>>>>> v8.1.135?
>>>>>>> --
>>>>>>> Phyllis wrote:
>>>>>>>> Sorry about posting in the wrong place, but I was mainly commenting
>>>>>>>> on
>>>>>>>> the
>>>>>>>> fact that there were others with what seemed like the same problem
>>>>>>>> that
>>>>>>>> did
>>>>>>>> not have ZA.
>>>>>>>>
>>>>>>>> XP SP3, IE 7, and my AVG did an update this week that required
>>>>>>>> restart
>>>>>>>> of
>>>>>>>> my
>>>>>>>> computer which has never happened before, so it is possible they
>>>>>>>> made
>>>>>>>> some
>>>>>>>> changes as well. Has anyone complained about that freebie screwing
>>>>>>>> things
>>>>>>>> up? Seems like everything I have on my computer has been wanting
>>>>>>>> to
>>>>>>>> update
>>>>>>>> today and I'm getting a little gun shy. Thanks
>>>>>>>>
>>>>>>>>> No, sorry. It's been a very long week...
>>>>>>>>>
>>>>>>>>> Then again, you did post in a thread about ZoneAlarm and KB951748
>>>>>>>>> instead
>>>>>>>>> of beginning your own thread.
>>>>>>>>>
>>>>>>>>> What's your Windows version (e.g., WinXP SP3) and IE version,
>>>>>>>>> Phyllis?
>>>>>>>>> What other updates did you install this week besides KB951748?
>>>>>>>>> --
>>>>>>>>> Phyllis wrote:
>>>>>>>>>> So this fix works even if you are not running Zone Alarms?
>>>>>>>>>>
>>>>>>>>>>> ZA's had the fix for several days now:
>>>>>>> <snip>
>



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