One Care - boot problem

One Care - boot problem
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Subject Author Date
One Care - boot problem Dianne 04-11-2007
Posted by =?Utf-8?B?RGlhbm5l?= on April 11, 2007, 12:38 am
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I am trying to help a friend resolve a problem we believe was created when
she downloaded the trial version of Windows Live - One Care.

After downloading the software she attempted to reboot the computer as part
of the install and it would not come up. All she could get was the usual
Windows blue screen of death!

She called me and I tried to get it up in Safe Mode. We could get into the
Windows Advanced Option Menu. We selected Safe Mode and the next window
popped up asking which operating system - only one choice was available XP
Professional, so it was selected. Then the fatal blue screen reappears. We
attempted this multiple times and powered it off as well.

If her computer was running regular XP, not service pack 2, could that cause
this problem? If so, is there any solution? The friend has had the computer
for only a couple weeks, but it is an older hand-me-down. I do not know for
sure what the operating systems is and haven't got a clue how to figure that
out now. Of course, the computer did not come with the original operating
system disks, so restoring XP is not an option (without buying a new version,
that is).

Can anyone offer any suggestions?

Thanks

Posted by Hayman Ezzeldin on April 11, 2007, 2:21 am
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Dear Dianne,
1- Did you try to load "Last good known configuration"? what was the result?
2- What is the error message or error code that appears in the Blue screen?

Best regards.

>I am trying to help a friend resolve a problem we believe was created when
> she downloaded the trial version of Windows Live - One Care.
>
> After downloading the software she attempted to reboot the computer as
> part
> of the install and it would not come up. All she could get was the usual
> Windows blue screen of death!
>
> She called me and I tried to get it up in Safe Mode. We could get into
> the
> Windows Advanced Option Menu. We selected Safe Mode and the next window
> popped up asking which operating system - only one choice was available XP
> Professional, so it was selected. Then the fatal blue screen reappears.
> We
> attempted this multiple times and powered it off as well.
>
> If her computer was running regular XP, not service pack 2, could that
> cause
> this problem? If so, is there any solution? The friend has had the
> computer
> for only a couple weeks, but it is an older hand-me-down. I do not know
> for
> sure what the operating systems is and haven't got a clue how to figure
> that
> out now. Of course, the computer did not come with the original operating
> system disks, so restoring XP is not an option (without buying a new
> version,
> that is).
>
> Can anyone offer any suggestions?
>
> Thanks



Posted by =?Utf-8?B?RGlhbm5l?= on April 11, 2007, 11:56 pm
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Thanks Hayman. We can't get tp "last good known configuration." We
interrupt the boot up process with F8. When the Advanced Options window
appears and we point to "last good known configuration" and hit enter, the
solid blue screen appears. There is NO error message.

We are now trying to see if it is possible to locate the original recovery
disk that came with the computer. Since we can not actually get the machine
to boot I'm not sure what other option we now have.

Thanks.

"Hayman Ezzeldin" wrote:

> Dear Dianne,
> 1- Did you try to load "Last good known configuration"? what was the result?
> 2- What is the error message or error code that appears in the Blue screen?
>
> Best regards.
>
> >I am trying to help a friend resolve a problem we believe was created when
> > she downloaded the trial version of Windows Live - One Care.
> >
> > After downloading the software she attempted to reboot the computer as
> > part
> > of the install and it would not come up. All she could get was the usual
> > Windows blue screen of death!
> >
> > She called me and I tried to get it up in Safe Mode. We could get into
> > the
> > Windows Advanced Option Menu. We selected Safe Mode and the next window
> > popped up asking which operating system - only one choice was available XP
> > Professional, so it was selected. Then the fatal blue screen reappears.
> > We
> > attempted this multiple times and powered it off as well.
> >
> > If her computer was running regular XP, not service pack 2, could that
> > cause
> > this problem? If so, is there any solution? The friend has had the
> > computer
> > for only a couple weeks, but it is an older hand-me-down. I do not know
> > for
> > sure what the operating systems is and haven't got a clue how to figure
> > that
> > out now. Of course, the computer did not come with the original operating
> > system disks, so restoring XP is not an option (without buying a new
> > version,
> > that is).
> >
> > Can anyone offer any suggestions?
> >
> > Thanks
>
>
>

Posted by PA Bear on April 11, 2007, 1:20 pm
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If the machine isn't running WinXP SP2, OneCare wouldn't install.

MS has made web-forums available for OneCare support and questions. This
newsgroup is not related to these forums nor are they available via
newsgroups.

Windows Live OneCare Forums
http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Dianne wrote:
> I am trying to help a friend resolve a problem we believe was created when
> she downloaded the trial version of Windows Live - One Care.
>
> After downloading the software she attempted to reboot the computer as
> part
> of the install and it would not come up. All she could get was the usual
> Windows blue screen of death!
>
> She called me and I tried to get it up in Safe Mode. We could get into
> the
> Windows Advanced Option Menu. We selected Safe Mode and the next window
> popped up asking which operating system - only one choice was available XP
> Professional, so it was selected. Then the fatal blue screen reappears.
> We
> attempted this multiple times and powered it off as well.
>
> If her computer was running regular XP, not service pack 2, could that
> cause
> this problem? If so, is there any solution? The friend has had the
> computer for only a couple weeks, but it is an older hand-me-down. I do
> not know for sure what the operating systems is and haven't got a clue how
> to figure that out now. Of course, the computer did not come with the
> original operating system disks, so restoring XP is not an option (without
> buying a new version, that is).
>
> Can anyone offer any suggestions?
>
> Thanks


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