How to monitor privileged user access?

How to monitor privileged user access?

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Subject Author Date
How to monitor privileged user access? Jim Touch 05-11-2008
Posted by Jim Touch on May 11, 2008, 4:10 am
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Hi all. Please excuse me if this issue has been covered before, I searched
but couldn't find any substantial answer.

I have 10-15 privileged users accessing my network from outside (through FW,
via VPN). They access the network and perform various tasks such as
maintaining my Exchange servers and so on. 2 weeks ago I had issues with
some AD objects that have been deleted from the AD. The user responsible for
AD management claimed he did not do it, and this has brought up my question:
How would you suggest that I monitor these users' actions? I have around 100
servers and I would like to know what they did.

Thanks,

Jim


Posted by Daniel Petri on May 12, 2008, 7:09 am
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I suggest you take a look at ObserveIT (www.observeit-sys.com). ObserveIT is
a visual auditing tool that enables the administrator to get a visual audit
trail of what has been done on the servers, who did it, and where else the
same action was performed. Anytime a priviliged user accesses the server, a
recording starts and captures anything that is done on the server.



Since the product is agnostic to protocol and software, it captures and
records ALL methods of remote access to the server, including RDP, VNC, TS,
Citrix, Netop, Damware and others. Besides capturing the screenshots,
ObserveIT also captures metadata of what is seen on the screen, and indexes
this in the DB.



By using the product you can easily view these recodings through a web
console. You can see things such as who touched a particular server at a
given time, what they did during their session, where else did they do the
same action, and even perform a free text search (i.e. "who deleted a file
called budget.xls?").



Take a look at their demo and download the product. If you need any
additional information please contact me either by using the above email. On
my site you can also read a review I wrote after beginning to work with the
product.



Daniel Petri

www.petri.co.il






> Hi all. Please excuse me if this issue has been covered before, I searched
> but couldn't find any substantial answer.
>
> I have 10-15 privileged users accessing my network from outside (through
> FW, via VPN). They access the network and perform various tasks such as
> maintaining my Exchange servers and so on. 2 weeks ago I had issues with
> some AD objects that have been deleted from the AD. The user responsible
> for AD management claimed he did not do it, and this has brought up my
> question: How would you suggest that I monitor these users' actions? I
> have around 100 servers and I would like to know what they did.
>
> Thanks,
>
> Jim
>



Posted by S. Pidgorny on May 13, 2008, 4:10 am
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I assume that people with administrative acess can stop this remotely before
logging on to the server console? Which leaves us with the main option -
security logs


--
Svyatoslav Pidgorny, MS MVP - Security, MCSE
-= F1 is the key =-

* http://sl.mvps.org * http://msmvps.com/blogs/sp *

>I suggest you take a look at ObserveIT (www.observeit-sys.com). ObserveIT
>is a visual auditing tool that enables the administrator to get a visual
>audit trail of what has been done on the servers, who did it, and where
>else the same action was performed. Anytime a priviliged user accesses the
>server, a recording starts and captures anything that is done on the
>server.
>
>
>
> Since the product is agnostic to protocol and software, it captures and
> records ALL methods of remote access to the server, including RDP, VNC,
> TS, Citrix, Netop, Damware and others. Besides capturing the screenshots,
> ObserveIT also captures metadata of what is seen on the screen, and
> indexes this in the DB.
>
>
>
> By using the product you can easily view these recodings through a web
> console. You can see things such as who touched a particular server at a
> given time, what they did during their session, where else did they do the
> same action, and even perform a free text search (i.e. "who deleted a file
> called budget.xls?").
>
>
>
> Take a look at their demo and download the product. If you need any
> additional information please contact me either by using the above email.
> On my site you can also read a review I wrote after beginning to work with
> the product.
>
>
>
> Daniel Petri
>
> www.petri.co.il
>
>
>
>
>
>
>> Hi all. Please excuse me if this issue has been covered before, I
>> searched but couldn't find any substantial answer.
>>
>> I have 10-15 privileged users accessing my network from outside (through
>> FW, via VPN). They access the network and perform various tasks such as
>> maintaining my Exchange servers and so on. 2 weeks ago I had issues with
>> some AD objects that have been deleted from the AD. The user responsible
>> for AD management claimed he did not do it, and this has brought up my
>> question: How would you suggest that I monitor these users' actions? I
>> have around 100 servers and I would like to know what they did.
>>
>> Thanks,
>>
>> Jim
>>
>
>



Posted by Jim Touch on May 13, 2008, 4:58 am
If you were  Registered and logged in, you could reply and use other advanced thread options
Svyatoslav, thanks for bringing this up.

The ObserveIT agent is guarded by a watchdog process, and the other way
around. The moment you stop one, the other starts it again.

However, if you kill both at exactly the same time by using a script, the
security administrator will get an email alert from ObserveIT's application
server telling him that recording on server XYZ has stopped, and that they
should investigate the reason. Normally, this implies that someone has
tampered with the agent.

Remember that ObserveIT give you visual auditing, root cause analysis,
compliance and monitoring capabilites you did not have before. It is not
designed to PREVENT malicious priviliged users from causing harm.

As a side note, seeing you're an MVP, I'd like to point out that ObserveIT
now offers free NFR licenses for MVPs, email me if you'd like to get one.
Naturally this goes for any MVP reading this message.

Daniel Petri
www.petri.co.il


>I assume that people with administrative acess can stop this remotely
>before logging on to the server console? Which leaves us with the main
>option - security logs
>
>
> --
> Svyatoslav Pidgorny, MS MVP - Security, MCSE
> -= F1 is the key =-
>
> * http://sl.mvps.org * http://msmvps.com/blogs/sp *
>
>>I suggest you take a look at ObserveIT (www.observeit-sys.com). ObserveIT
>>is a visual auditing tool that enables the administrator to get a visual
>>audit trail of what has been done on the servers, who did it, and where
>>else the same action was performed. Anytime a priviliged user accesses the
>>server, a recording starts and captures anything that is done on the
>>server.
>>
>>
>>
>> Since the product is agnostic to protocol and software, it captures and
>> records ALL methods of remote access to the server, including RDP, VNC,
>> TS, Citrix, Netop, Damware and others. Besides capturing the screenshots,
>> ObserveIT also captures metadata of what is seen on the screen, and
>> indexes this in the DB.
>>
>>
>>
>> By using the product you can easily view these recodings through a web
>> console. You can see things such as who touched a particular server at a
>> given time, what they did during their session, where else did they do
>> the same action, and even perform a free text search (i.e. "who deleted a
>> file called budget.xls?").
>>
>>
>>
>> Take a look at their demo and download the product. If you need any
>> additional information please contact me either by using the above email.
>> On my site you can also read a review I wrote after beginning to work
>> with the product.
>>
>>
>>
>> Daniel Petri
>>
>> www.petri.co.il
>>
>>
>>
>>
>>
>>
>>> Hi all. Please excuse me if this issue has been covered before, I
>>> searched but couldn't find any substantial answer.
>>>
>>> I have 10-15 privileged users accessing my network from outside (through
>>> FW, via VPN). They access the network and perform various tasks such as
>>> maintaining my Exchange servers and so on. 2 weeks ago I had issues with
>>> some AD objects that have been deleted from the AD. The user responsible
>>> for AD management claimed he did not do it, and this has brought up my
>>> question: How would you suggest that I monitor these users' actions? I
>>> have around 100 servers and I would like to know what they did.
>>>
>>> Thanks,
>>>
>>> Jim
>>>
>>
>>
>
>


Posted by Daniel Petri on May 13, 2008, 5:05 am
If you were  Registered and logged in, you could reply and use other advanced thread options
Needless to say, this should have been sent from my own laptop and not from
the client's one... (note to self - remember what account you're using
before hitting send...)

Daniel



> Svyatoslav, thanks for bringing this up.
>
> The ObserveIT agent is guarded by a watchdog process, and the other way
> around. The moment you stop one, the other starts it again.
>
> However, if you kill both at exactly the same time by using a script, the
> security administrator will get an email alert from ObserveIT's
> application server telling him that recording on server XYZ has stopped,
> and that they should investigate the reason. Normally, this implies that
> someone has tampered with the agent.
>
> Remember that ObserveIT give you visual auditing, root cause analysis,
> compliance and monitoring capabilites you did not have before. It is not
> designed to PREVENT malicious priviliged users from causing harm.
>
> As a side note, seeing you're an MVP, I'd like to point out that ObserveIT
> now offers free NFR licenses for MVPs, email me if you'd like to get one.
> Naturally this goes for any MVP reading this message.
>
> Daniel Petri
> www.petri.co.il
>
>
>>I assume that people with administrative acess can stop this remotely
>>before logging on to the server console? Which leaves us with the main
>>option - security logs
>>
>>
>> --
>> Svyatoslav Pidgorny, MS MVP - Security, MCSE
>> -= F1 is the key =-
>>
>> * http://sl.mvps.org * http://msmvps.com/blogs/sp *
>>
>>>I suggest you take a look at ObserveIT (www.observeit-sys.com). ObserveIT
>>>is a visual auditing tool that enables the administrator to get a visual
>>>audit trail of what has been done on the servers, who did it, and where
>>>else the same action was performed. Anytime a priviliged user accesses
>>>the server, a recording starts and captures anything that is done on the
>>>server.
>>>
>>>
>>>
>>> Since the product is agnostic to protocol and software, it captures and
>>> records ALL methods of remote access to the server, including RDP, VNC,
>>> TS, Citrix, Netop, Damware and others. Besides capturing the
>>> screenshots, ObserveIT also captures metadata of what is seen on the
>>> screen, and indexes this in the DB.
>>>
>>>
>>>
>>> By using the product you can easily view these recodings through a web
>>> console. You can see things such as who touched a particular server at a
>>> given time, what they did during their session, where else did they do
>>> the same action, and even perform a free text search (i.e. "who deleted
>>> a file called budget.xls?").
>>>
>>>
>>>
>>> Take a look at their demo and download the product. If you need any
>>> additional information please contact me either by using the above
>>> email. On my site you can also read a review I wrote after beginning to
>>> work with the product.
>>>
>>>
>>>
>>> Daniel Petri
>>>
>>> www.petri.co.il
>>>
>>>
>>>
>>>
>>>
>>>
>>>> Hi all. Please excuse me if this issue has been covered before, I
>>>> searched but couldn't find any substantial answer.
>>>>
>>>> I have 10-15 privileged users accessing my network from outside
>>>> (through FW, via VPN). They access the network and perform various
>>>> tasks such as maintaining my Exchange servers and so on. 2 weeks ago I
>>>> had issues with some AD objects that have been deleted from the AD. The
>>>> user responsible for AD management claimed he did not do it, and this
>>>> has brought up my question: How would you suggest that I monitor these
>>>> users' actions? I have around 100 servers and I would like to know what
>>>> they did.
>>>>
>>>> Thanks,
>>>>
>>>> Jim
>>>>
>>>
>>>
>>
>>
>



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