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Posted by =?Utf-8?B?aG9wZWZ1bA==?= on April 11, 2006, 10:52 pm
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my daughter stopped the uninstallation of Norton anti virus she was doing
by pressing control, alt, delete. Now it shows on the bottom of the start
bar, but as not installed, but when I try to uninstall in add/ remove
programs it freezes up and wont let me do it. thanks for any help you can
offer. I have already chewed her out!
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Posted by Lanwench [MVP - Exchange] on April 11, 2006, 11:05 pm
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> my daughter stopped the uninstallation of Norton anti virus she was
> doing by pressing control, alt, delete. Now it shows on the bottom of
> the start bar, but as not installed, but when I try to uninstall in
> add/ remove programs it freezes up and wont let me do it. thanks for
> any help you can offer. I have already chewed her out!
Try safe mode....
...and make sure her user account doesn't have admin rights, and make sure
she *has* her own user account, and that everyone has passwords.
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Posted by Jupiter Jones [MVP] on April 11, 2006, 11:21 pm
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is an option is often a bad idea.
In this case, the uninstallation was forced to stop without regard to
exactly what was happening at the time.
In the future it is usually best to let the operation continue regardless
the options available or change of mind.
Try installing then uninstalling.
Check Norton website for removal tools, "Symclean" is one.
Otherwise contact Norton for solution.
--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org
> my daughter stopped the uninstallation of Norton anti virus she was
> doing
> by pressing control, alt, delete. Now it shows on the bottom of the start
> bar, but as not installed, but when I try to uninstall in add/ remove
> programs it freezes up and wont let me do it. thanks for any help you can
> offer. I have already chewed her out!
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Posted by =?Utf-8?B?UGFuZGFfbWFu?= on April 12, 2006, 1:26 am
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"hopeful" wrote:
> my daughter stopped the uninstallation of Norton anti virus she was doing
> by pressing control, alt, delete. Now it shows on the bottom of the start
> bar, but as not installed, but when I try to uninstall in add/ remove
> programs it freezes up and wont let me do it. thanks for any help you can
> offer. I have already chewed her out!
>
Start the installation again ! It will either offer you "repair" or
"uninstall" or it will try to uninstall it.Then , when it is gone , you can
install it again !
If this doesn't help , Symantec have made special tool for such cases like
yours
Use SymNRT.ex
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=bar_sch_nam&docid=2004020314035036&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg=ag
In addition , you can contact Symantec's tech support for help.
It is essential for you to learn how to protect your computer and how to
limited(but not stop) your daughter's computer activities.
Goto my web-site and the "Protect your PC" section and this will show you:
why we should stay protected?
how can we protect our computers?
parental control section
Panda_man
--
Bronze level Contributor , MS-Newsgroups
Prevention is always better than cure !
http://pandaman.my.contact.bg
Please , rate posts
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