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Posted by =?Utf-8?B?U3VlSW5DaW5jeQ==?= on January 26, 2007, 8:21 am
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Thanks for your reply. I understand that "we are not Microsoft." I
appreciate the service that you and so many others provide.
For what it's worth, a MS rep *did* say in writing that, after literally
hundreds of hours of support in this case, that they could offer no further
support. They also sent me a retail copy of XP Pro, which of course did
nothing to fix this problem.
I really appreciate your help and support on this and other matters.
"Phillip Windell" wrote:
> We are not Microsoft.
>
> Microsoft does not run these groups, they only provide the server to host them
> and provide a web interface to post messages in them. You could do the same
> "anonymously" with an NNTP Newsreader and not involve MS at all.
>
> The groups are "public", they are unmoderated,...basically it is a
> "free-for-all", or "every-man-for-himself, or ..."the wild-wild-west".
>
> I have installed many OSs and then went to MS Update and have never had
trouble
> from a clean install. I never noticed if a date on an activex control was
> expired, but I probably would not really look that close and probably would
care
> if I did notice. It doesn't really mean that much to me.
>
> The following is my take on the situation,...although I could be wrong,....
>
> I doubt MS would give you anything in writing saying that they couldn't help
you
> unless they charged you money. However they do not charge people for support
if
> they cannot solve the problem. So you would not have been charged, so there is
> no further obligation for them.
>
> Just because the tech told you to contact MS Legal for that does not mean that
> was the correct thing to tell you, and does not mean that MS Legal would do
that
> for anyone. Since you would not have been charged, MS Legal, of all people,
> would know they have no obligation to give you anything in writing unless they
> simply chose to do so out of courteousy.
>
>
> --
> Phillip Windell [MCP, MVP, CCNA]
> www.wandtv.com
>
> The views expressed are my own (as annoying as they are), and not those of my
> employer or anyone else associated with me.
> -----------------------------------------------------
>
>
>
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