unable to open websites in browser(s)

unable to open websites in browser(s)

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unable to open websites in browser(s) family.sens 06-03-2006
Posted by on June 3, 2006, 9:53 am
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hi.

i am unable to view most webpages - have tried with Firefox, Opera 8
and IE.

i AM able to ping most of them and they are not timing out.

this is an old win98 system.

any viruses that cause such selective blocking ?

switched off the firewall to see if that was the issue (BlackIce).

have run a winsock reinstall but i hardly think thats the problem cos
im able to see some websites .....

could this somehow be an ISP issue?

thanks in advance


Posted by Malke on June 3, 2006, 10:19 am
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family.sens@gmail.com wrote:

> hi.
>
> i am unable to view most webpages - have tried with Firefox, Opera 8
> and IE.
>
> i AM able to ping most of them and they are not timing out.
>
> this is an old win98 system.
>
> any viruses that cause such selective blocking ?
>
> switched off the firewall to see if that was the issue (BlackIce).
>
> have run a winsock reinstall but i hardly think thats the problem cos
> im able to see some websites .....
>
> could this somehow be an ISP issue?
>

There are many viruses and malware that can cause problems with
connectivity. Since you haven't told us what security you've set up
such as antivirus, firewall, antispyware, etc. all I can suggest is
that you go through these malware removal steps systematically:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

I would do that first. If the machine comes out clean, then you can
proceed to the next step of troubleshooting which would be to check
your hardware and also call the ISP to confirm that there are no DNS
issues on their end.

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

Posted by on June 3, 2006, 11:46 am
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hi,

i'm running Norton Antivirus 2002 - updated virus defs.
i use HijackThis to scan for BHOs and Malware .

firewall is BlackIceDefender.

my problem is that i cant go to the www.elephantboycomputers.com link
....
looked into the processes running on that system using ProcExp, but
that didnt show up any weird in-memory loads , so im still rather
confused.

far as i know i havent been to any dodgy websites or downloaded
anything executable before the trouble began..

TIA

Malke wrote:


> There are many viruses and malware that can cause problems with
> connectivity. Since you haven't told us what security you've set up
> such as antivirus, firewall, antispyware, etc. all I can suggest is
> that you go through these malware removal steps systematically:
>
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> I would do that first. If the machine comes out clean, then you can
> proceed to the next step of troubleshooting which would be to check
> your hardware and also call the ISP to confirm that there are no DNS
> issues on their end.
>
> Malke
> --
> MS-MVP Windows User/Shell
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic"


Posted by Malke on June 3, 2006, 1:50 pm
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family.sens@gmail.com wrote:

> hi,
>
> i'm running Norton Antivirus 2002 - updated virus defs.
> i use HijackThis to scan for BHOs and Malware .
>
> firewall is BlackIceDefender.
>
> my problem is that i cant go to the www.elephantboycomputers.com link
> ....
> looked into the processes running on that system using ProcExp, but
> that didnt show up any weird in-memory loads , so im still rather
> confused.
>
> far as i know i havent been to any dodgy websites or downloaded
> anything executable before the trouble began..

OK, I just checked and my site is OK ;-) Here are a few things:

1. You are using a seriously obsolete antivirus. Even though your virus
definitions may be current, the antivirus engine itself is obsolete.
You should replace your NAV 2002 with an av version that isn't older
than 2005. Unfortunately, most of us techs feel that the last good NAV
was 2003, so I personally wouldn't recommend any of their current
programs. I use F-Prot on my Windows machines. Kaspersky and NOD32 are
recommended by people whom I respect.

2. If you are using an older version of Black Ice you should also
replace it. Black Ice had a lot of problems, including vulnerabilities.
I would not recommend using that firewall.

3. If you are highly skilled and understand what you are looking at HJT
is fine. Otherwise, it is useless to you without expert advice. HJT
does not remove malware like Ad-aware, Spybot, and other recommended
antimalware programs.

I would still go through the troubleshooting triage I suggested:

1. Since you can't get to websites on the affected computer, read
instructions and get tools/updates from another machine. Then go
through the malware removal steps listed at EBC:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Because your av is so old, I would also scan with at least Sysclean or
David Lipman's Multi_AV as described at the link above.

2. If the machine is clean, review any security programs you have to
make sure your Hosts file is not redirecting everything to 127.0.0.1
(your local machine).

Information about the Hosts file -
http://www.mvps.org/winhelp2002/hosts.htm

3. Ask yourself the classic troubleshooting question: what changed
between the time things worked and the time they didn't?

4. If the machine is clean and your Hosts file is OK, call your ISP to
see if they are having DNS problems and to have them check your
connection.

5. You didn't say how you connect to the Internet, so generally check
your connection hardware, whatever that is - modem, nic, router,
cables, etc.

Malke
--
MS-MVP Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

Posted by on June 4, 2006, 10:32 am
If you were  Registered and logged in, you could reply and use other advanced thread options
thanks again,

the net is up and running for now , so i figure it was a blown DNS
router or something ... on my ISP side (the techsupport for whom were
CLOSED when i called them)

will download F-Prot ASAP :) am running Multi_AV as i type...

i figure 2 years in Dell qualify me a BIT to look at HJT ... :)

thanks for the pointers, mate...



Malke wrote:
>
> OK, I just checked and my site is OK ;-) Here are a few things:
>
> 1. You are using a seriously obsolete antivirus. Even though your virus
> definitions may be current, the antivirus engine itself is obsolete.
> You should replace your NAV 2002 with an av version that isn't older
> than 2005. Unfortunately, most of us techs feel that the last good NAV
> was 2003, so I personally wouldn't recommend any of their current
> programs. I use F-Prot on my Windows machines. Kaspersky and NOD32 are
> recommended by people whom I respect.
>
> 2. If you are using an older version of Black Ice you should also
> replace it. Black Ice had a lot of problems, including vulnerabilities.
> I would not recommend using that firewall.
>
> 3. If you are highly skilled and understand what you are looking at HJT
> is fine. Otherwise, it is useless to you without expert advice. HJT
> does not remove malware like Ad-aware, Spybot, and other recommended
> antimalware programs.
>
> I would still go through the troubleshooting triage I suggested:
>
> 1. Since you can't get to websites on the affected computer, read
> instructions and get tools/updates from another machine. Then go
> through the malware removal steps listed at EBC:
>
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> Because your av is so old, I would also scan with at least Sysclean or
> David Lipman's Multi_AV as described at the link above.
>
> 2. If the machine is clean, review any security programs you have to
> make sure your Hosts file is not redirecting everything to 127.0.0.1
> (your local machine).
>
> Information about the Hosts file -
> http://www.mvps.org/winhelp2002/hosts.htm
>
> 3. Ask yourself the classic troubleshooting question: what changed
> between the time things worked and the time they didn't?
>
> 4. If the machine is clean and your Hosts file is OK, call your ISP to
> see if they are having DNS problems and to have them check your
> connection.
>
> 5. You didn't say how you connect to the Internet, so generally check
> your connection hardware, whatever that is - modem, nic, router,
> cables, etc.
>
> Malke
> --
> MS-MVP Windows Shell/User
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic"


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