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Posted by Malke on March 5, 2006, 1:27 pm
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Gordon J. Rattray wrote:
> Hi there,
>
> I have a machine that has problems accessing the 'net through Windows.
> I uninstalled the old Norton Internet Security to install e-Care from
> the ISP, so that didn't work so I took that out, too.
>
> Now I can ping anywhere in the world, but I can't use Internet
> Explorer, MSN, nor Outlook Express.
>
> The ISP techie told me that there were ports blocked and that was the
> problem.
>
> How can I unblock the necessary ports through Windows?
>
> The firewall is OFF, I've done a "netsh winsock reset" to no avail.
> But I can ping the outside world. Nothing wrong with the router as the
> laptop is going through okay.
>
> What do I do to open up the right ports?
Normally you don't have to open ports to access the Internet. If you can
ping, you aren't blocked. It is more likely that your DNS is incorrect
and/or you have malware on that machine.
Look at the DNS settings on the sick machine and compare them to those
on the laptop.
Make sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"
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