|
Posted by Paul on October 9, 2005, 2:26 am
If you were Registered and logged in, you could reply and use other advanced thread options
norton tech support really sucks.
Whenever I open an office app, I get two dialog boxes "Please wait while
Windows configures Norton antivirus 2005", then on top of that "Norton
Antivirus 2005 does not support the Repair feature, please uninstall and
reinstall". When I click ok on the second box, they go away and the office
app opens. When I first installed norton av 2005 in Dec 2004, it gave the
exact same dialog boxes every time that I booted my pc. Norton tech support
told me than that it was either I moved def files (how or why I would do
this??) or is was a corrupted def download and that I would need to
uninstall and reinstall norton av. Which I did, and after several more def
updates it started the same dialog boxes at boot.
Each time that I contacted tech support they gave me the same solution. When
I asked why I need to keep doing this, that never got a response from them.
Finally, the seventh time, I just left it and closed the dialog boxes at
each boot. Six uninstall / reinstalls was more then enough. Especially,
since it was obvious that the seventh would lead to the eighth, to the
ninth, etc. I asked again about the need to keep doing this, and their
response was that either I moved def files or it was caused by a corrupted
def download.
Last month I formatted my HDD and reinstalled my xp pro and norton, and now
I get the exact same dialog boxes as I used to get at boot, but now I get
them when I open an office app. Note, not every time I open an office app,
but
more then 90% of the time. To this norton says that they need more info,
since I did not make myself clear. I said what I said above and offered to
send a screen shot. Then just asked for more info and no mention of SS. So,
I sent it with further / greater detail of my condition about three weeks
ago and no response.
Now I have another issue, and I see that tech support is no longer
available. I have had it set to do a full scan every Friday, since it was
installed, but the last two Fridays it did not.
Another issue that was actually a forerunner to the above two is that it
finds file del6.tmp threat adware.180Search and file del6.tmp threat
adware.zangosearch, both items info "The file
E:\RECYCLER\S-1-5-21-682003330-1004336348-2147153767-1003\De3\Del6.tmp is a
Adware threat.". Now my global recycle bin is empty, However each partition
has a recycler directory and E:\Recycler dir has a dir called
S-1-5-21-682003330-1004336348-2147153767-1003, but looking in that dir I
find no De3\Del6.tmp These were first found by norton av shortly after it
was installed. Norton does have a tool to get rid of 180search, but this
tool does not find it. Their instructions to remove zango is to go to
add/remove and remove it, but it is not there. Tech support just said that
norton av removes virus' not adware.
I have had several updates to my spybot, ad-adware, and spywareblaster and
they do not find those. Any ideas? What happens if I delete my E:\Recycler
contents?
Paul
|
|
Posted by Phil Weldon on October 9, 2005, 3:50 am
If you were Registered and logged in, you could reply and use other advanced thread options
Paul wrote, in part:
| What happens if I delete my E:\Recycler contents?
The recycler directory preserves deleted files so that they can be
undeleted. If you empty the recycler directory, the files in it will soon
(as the released space is used) no longer be able to be undeleted. What did
you think the recycler directory did?
As for the 'Please wait while Windows reconfigures....', message, you
haven't given enough information, but just guessing that by 'office app' you
mean an Microsoft Office application, try reinstalling Microsoft Office.
Or do nothing and keep complaining.
Phil Weldon
| norton tech support really sucks.
|
| Whenever I open an office app, I get two dialog boxes "Please wait while
| Windows configures Norton antivirus 2005", then on top of that "Norton
| Antivirus 2005 does not support the Repair feature, please uninstall and
| reinstall". When I click ok on the second box, they go away and the office
| app opens. When I first installed norton av 2005 in Dec 2004, it gave the
| exact same dialog boxes every time that I booted my pc. Norton tech
support
| told me than that it was either I moved def files (how or why I would do
| this??) or is was a corrupted def download and that I would need to
| uninstall and reinstall norton av. Which I did, and after several more def
| updates it started the same dialog boxes at boot.
| Each time that I contacted tech support they gave me the same solution.
When
| I asked why I need to keep doing this, that never got a response from
them.
| Finally, the seventh time, I just left it and closed the dialog boxes at
| each boot. Six uninstall / reinstalls was more then enough. Especially,
| since it was obvious that the seventh would lead to the eighth, to the
| ninth, etc. I asked again about the need to keep doing this, and their
| response was that either I moved def files or it was caused by a corrupted
| def download.
|
| Last month I formatted my HDD and reinstalled my xp pro and norton, and
now
| I get the exact same dialog boxes as I used to get at boot, but now I get
| them when I open an office app. Note, not every time I open an office app,
| but
| more then 90% of the time. To this norton says that they need more info,
| since I did not make myself clear. I said what I said above and offered to
| send a screen shot. Then just asked for more info and no mention of SS.
So,
| I sent it with further / greater detail of my condition about three weeks
| ago and no response.
|
| Now I have another issue, and I see that tech support is no longer
| available. I have had it set to do a full scan every Friday, since it was
| installed, but the last two Fridays it did not.
|
| Another issue that was actually a forerunner to the above two is that it
| finds file del6.tmp threat adware.180Search and file del6.tmp threat
| adware.zangosearch, both items info "The file
| E:\RECYCLER\S-1-5-21-682003330-1004336348-2147153767-1003\De3\Del6.tmp is
a
| Adware threat.". Now my global recycle bin is empty, However each
partition
| has a recycler directory and E:\Recycler dir has a dir called
| S-1-5-21-682003330-1004336348-2147153767-1003, but looking in that dir I
| find no De3\Del6.tmp These were first found by norton av shortly after it
| was installed. Norton does have a tool to get rid of 180search, but this
| tool does not find it. Their instructions to remove zango is to go to
| add/remove and remove it, but it is not there. Tech support just said that
| norton av removes virus' not adware.
|
| I have had several updates to my spybot, ad-adware, and spywareblaster and
| they do not find those. Any ideas? What happens if I delete my E:\Recycler
| contents?
|
| Paul
|
|
|
|
|
Posted by Paul on October 9, 2005, 10:49 am
If you were Registered and logged in, you could reply and use other advanced thread options
I have NO idea, since I have a global recycle bin.
you need more info, that sounds like norton. what more info is there,
ambient temperature?
Was I complaining? I thought I was looking for help to fix these conditions.
p
> Paul wrote, in part:
> | What happens if I delete my E:\Recycler contents?
>
> The recycler directory preserves deleted files so that they can be
> undeleted. If you empty the recycler directory, the files in it will soon
> (as the released space is used) no longer be able to be undeleted. What
> did
> you think the recycler directory did?
>
> As for the 'Please wait while Windows reconfigures....', message, you
> haven't given enough information, but just guessing that by 'office app'
> you
> mean an Microsoft Office application, try reinstalling Microsoft Office.
>
> Or do nothing and keep complaining.
>
> Phil Weldon
>
> | norton tech support really sucks.
> |
> | Whenever I open an office app, I get two dialog boxes "Please wait while
> | Windows configures Norton antivirus 2005", then on top of that "Norton
> | Antivirus 2005 does not support the Repair feature, please uninstall and
> | reinstall". When I click ok on the second box, they go away and the
> office
> | app opens. When I first installed norton av 2005 in Dec 2004, it gave
> the
> | exact same dialog boxes every time that I booted my pc. Norton tech
> support
> | told me than that it was either I moved def files (how or why I would do
> | this??) or is was a corrupted def download and that I would need to
> | uninstall and reinstall norton av. Which I did, and after several more
> def
> | updates it started the same dialog boxes at boot.
> | Each time that I contacted tech support they gave me the same solution.
> When
> | I asked why I need to keep doing this, that never got a response from
> them.
> | Finally, the seventh time, I just left it and closed the dialog boxes at
> | each boot. Six uninstall / reinstalls was more then enough. Especially,
> | since it was obvious that the seventh would lead to the eighth, to the
> | ninth, etc. I asked again about the need to keep doing this, and their
> | response was that either I moved def files or it was caused by a
> corrupted
> | def download.
> |
> | Last month I formatted my HDD and reinstalled my xp pro and norton, and
> now
> | I get the exact same dialog boxes as I used to get at boot, but now I
> get
> | them when I open an office app. Note, not every time I open an office
> app,
> | but
> | more then 90% of the time. To this norton says that they need more info,
> | since I did not make myself clear. I said what I said above and offered
> to
> | send a screen shot. Then just asked for more info and no mention of SS.
> So,
> | I sent it with further / greater detail of my condition about three
> weeks
> | ago and no response.
> |
> | Now I have another issue, and I see that tech support is no longer
> | available. I have had it set to do a full scan every Friday, since it
> was
> | installed, but the last two Fridays it did not.
> |
> | Another issue that was actually a forerunner to the above two is that it
> | finds file del6.tmp threat adware.180Search and file del6.tmp threat
> | adware.zangosearch, both items info "The file
> | E:\RECYCLER\S-1-5-21-682003330-1004336348-2147153767-1003\De3\Del6.tmp
> is
> a
> | Adware threat.". Now my global recycle bin is empty, However each
> partition
> | has a recycler directory and E:\Recycler dir has a dir called
> | S-1-5-21-682003330-1004336348-2147153767-1003, but looking in that dir I
> | find no De3\Del6.tmp These were first found by norton av shortly after
> it
> | was installed. Norton does have a tool to get rid of 180search, but this
> | tool does not find it. Their instructions to remove zango is to go to
> | add/remove and remove it, but it is not there. Tech support just said
> that
> | norton av removes virus' not adware.
> |
> | I have had several updates to my spybot, ad-adware, and spywareblaster
> and
> | they do not find those. Any ideas? What happens if I delete my
> E:\Recycler
> | contents?
> |
> | Paul
> |
> |
> |
>
>
|
|
Posted by =?Utf-8?B?UGFuZGFfbWFu?= on October 9, 2005, 11:18 am
If you were Registered and logged in, you could reply and use other advanced thread options
It keeps the files that you have deleted and then you many empty the Recycle
bin so all files will be deleted.
For the help you are looking for,you are welcome to have a look at my post.
Nice day !
Panda_man
" Let's beat malware black and blue "
" No new epidemics of all kind of malware -> Panda TruPrevent "
"Paul" wrote:
> What did you think the recycler directory did?
> I have NO idea, since I have a global recycle bin.
>
> you need more info, that sounds like norton. what more info is there,
> ambient temperature?
>
> Was I complaining? I thought I was looking for help to fix these conditions.
>
> p
>
> > Paul wrote, in part:
> > | What happens if I delete my E:\Recycler contents?
> >
> > The recycler directory preserves deleted files so that they can be
> > undeleted. If you empty the recycler directory, the files in it will soon
> > (as the released space is used) no longer be able to be undeleted. What
> > did
> > you think the recycler directory did?
> >
> > As for the 'Please wait while Windows reconfigures....', message, you
> > haven't given enough information, but just guessing that by 'office app'
> > you
> > mean an Microsoft Office application, try reinstalling Microsoft Office.
> >
> > Or do nothing and keep complaining.
> >
> > Phil Weldon
> >
> > | norton tech support really sucks.
> > |
> > | Whenever I open an office app, I get two dialog boxes "Please wait while
> > | Windows configures Norton antivirus 2005", then on top of that "Norton
> > | Antivirus 2005 does not support the Repair feature, please uninstall and
> > | reinstall". When I click ok on the second box, they go away and the
> > office
> > | app opens. When I first installed norton av 2005 in Dec 2004, it gave
> > the
> > | exact same dialog boxes every time that I booted my pc. Norton tech
> > support
> > | told me than that it was either I moved def files (how or why I would do
> > | this??) or is was a corrupted def download and that I would need to
> > | uninstall and reinstall norton av. Which I did, and after several more
> > def
> > | updates it started the same dialog boxes at boot.
> > | Each time that I contacted tech support they gave me the same solution.
> > When
> > | I asked why I need to keep doing this, that never got a response from
> > them.
> > | Finally, the seventh time, I just left it and closed the dialog boxes at
> > | each boot. Six uninstall / reinstalls was more then enough. Especially,
> > | since it was obvious that the seventh would lead to the eighth, to the
> > | ninth, etc. I asked again about the need to keep doing this, and their
> > | response was that either I moved def files or it was caused by a
> > corrupted
> > | def download.
> > |
> > | Last month I formatted my HDD and reinstalled my xp pro and norton, and
> > now
> > | I get the exact same dialog boxes as I used to get at boot, but now I
> > get
> > | them when I open an office app. Note, not every time I open an office
> > app,
> > | but
> > | more then 90% of the time. To this norton says that they need more info,
> > | since I did not make myself clear. I said what I said above and offered
> > to
> > | send a screen shot. Then just asked for more info and no mention of SS.
> > So,
> > | I sent it with further / greater detail of my condition about three
> > weeks
> > | ago and no response.
> > |
> > | Now I have another issue, and I see that tech support is no longer
> > | available. I have had it set to do a full scan every Friday, since it
> > was
> > | installed, but the last two Fridays it did not.
> > |
> > | Another issue that was actually a forerunner to the above two is that it
> > | finds file del6.tmp threat adware.180Search and file del6.tmp threat
> > | adware.zangosearch, both items info "The file
> > | E:\RECYCLER\S-1-5-21-682003330-1004336348-2147153767-1003\De3\Del6.tmp
> > is
> > a
> > | Adware threat.". Now my global recycle bin is empty, However each
> > partition
> > | has a recycler directory and E:\Recycler dir has a dir called
> > | S-1-5-21-682003330-1004336348-2147153767-1003, but looking in that dir I
> > | find no De3\Del6.tmp These were first found by norton av shortly after
> > it
> > | was installed. Norton does have a tool to get rid of 180search, but this
> > | tool does not find it. Their instructions to remove zango is to go to
> > | add/remove and remove it, but it is not there. Tech support just said
> > that
> > | norton av removes virus' not adware.
> > |
> > | I have had several updates to my spybot, ad-adware, and spywareblaster
> > and
> > | they do not find those. Any ideas? What happens if I delete my
> > E:\Recycler
> > | contents?
> > |
> > | Paul
> > |
> > |
> > |
> >
> >
>
>
>
|
|
Posted by Phil Weldon on October 9, 2005, 2:17 pm
If you were Registered and logged in, you could reply and use other advanced thread options
| What did you think the recycler directory did?
| I have NO idea, since I have a global recycle bin.
|
| you need more info, that sounds like norton. what more info is there,
| ambient temperature?
|
| Was I complaining? I thought I was looking for help to fix these
conditions.
_____
More info? How about the identification of the programs you were starting
when Norton gave the error message?
Did you try reinstalling Microsoft Office, or did I guess wrong as to what
you meant by 'office app'.
Yes, you were complaining. You placed more emphasis on your dissatisfaction
with Symantec customer support than on information that might help indicate
a solution.
Phil Weldon
| What did you think the recycler directory did?
| I have NO idea, since I have a global recycle bin.
|
| you need more info, that sounds like norton. what more info is there,
| ambient temperature?
|
| Was I complaining? I thought I was looking for help to fix these
conditions.
|
| p
|
| > Paul wrote, in part:
| > | What happens if I delete my E:\Recycler contents?
| >
| > The recycler directory preserves deleted files so that they can be
| > undeleted. If you empty the recycler directory, the files in it will
soon
| > (as the released space is used) no longer be able to be undeleted. What
| > did
| > you think the recycler directory did?
| >
| > As for the 'Please wait while Windows reconfigures....', message, you
| > haven't given enough information, but just guessing that by 'office app'
| > you
| > mean an Microsoft Office application, try reinstalling Microsoft Office.
| >
| > Or do nothing and keep complaining.
| >
| > Phil Weldon
| >
| > | norton tech support really sucks.
| > |
| > | Whenever I open an office app, I get two dialog boxes "Please wait
while
| > | Windows configures Norton antivirus 2005", then on top of that "Norton
| > | Antivirus 2005 does not support the Repair feature, please uninstall
and
| > | reinstall". When I click ok on the second box, they go away and the
| > office
| > | app opens. When I first installed norton av 2005 in Dec 2004, it gave
| > the
| > | exact same dialog boxes every time that I booted my pc. Norton tech
| > support
| > | told me than that it was either I moved def files (how or why I would
do
| > | this??) or is was a corrupted def download and that I would need to
| > | uninstall and reinstall norton av. Which I did, and after several more
| > def
| > | updates it started the same dialog boxes at boot.
| > | Each time that I contacted tech support they gave me the same
solution.
| > When
| > | I asked why I need to keep doing this, that never got a response from
| > them.
| > | Finally, the seventh time, I just left it and closed the dialog boxes
at
| > | each boot. Six uninstall / reinstalls was more then enough.
Especially,
| > | since it was obvious that the seventh would lead to the eighth, to the
| > | ninth, etc. I asked again about the need to keep doing this, and
their
| > | response was that either I moved def files or it was caused by a
| > corrupted
| > | def download.
| > |
| > | Last month I formatted my HDD and reinstalled my xp pro and norton,
and
| > now
| > | I get the exact same dialog boxes as I used to get at boot, but now I
| > get
| > | them when I open an office app. Note, not every time I open an office
| > app,
| > | but
| > | more then 90% of the time. To this norton says that they need more
info,
| > | since I did not make myself clear. I said what I said above and
offered
| > to
| > | send a screen shot. Then just asked for more info and no mention of
SS.
| > So,
| > | I sent it with further / greater detail of my condition about three
| > weeks
| > | ago and no response.
| > |
| > | Now I have another issue, and I see that tech support is no longer
| > | available. I have had it set to do a full scan every Friday, since it
| > was
| > | installed, but the last two Fridays it did not.
| > |
| > | Another issue that was actually a forerunner to the above two is that
it
| > | finds file del6.tmp threat adware.180Search and file del6.tmp threat
| > | adware.zangosearch, both items info "The file
| > | E:\RECYCLER\S-1-5-21-682003330-1004336348-2147153767-1003\De3\Del6.tmp
| > is
| > a
| > | Adware threat.". Now my global recycle bin is empty, However each
| > partition
| > | has a recycler directory and E:\Recycler dir has a dir called
| > | S-1-5-21-682003330-1004336348-2147153767-1003, but looking in that dir
I
| > | find no De3\Del6.tmp These were first found by norton av shortly
after
| > it
| > | was installed. Norton does have a tool to get rid of 180search, but
this
| > | tool does not find it. Their instructions to remove zango is to go to
| > | add/remove and remove it, but it is not there. Tech support just said
| > that
| > | norton av removes virus' not adware.
| > |
| > | I have had several updates to my spybot, ad-adware, and spywareblaster
| > and
| > | they do not find those. Any ideas? What happens if I delete my
| > E:\Recycler
| > | contents?
| > |
| > | Paul
| > |
| > |
| > |
| >
| >
|
|
|
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