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Posted by B.W. on August 4, 2007, 9:09 pm
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a bit much for a non tech person like me. May I just tell what I had
already done.
I was made aware of this Trojan in my weekly scan with the free version of
Avast, it was moved to the virus vault. I then updated and ran Spybot which
found a similar named item I don't remember the exact name, (and I cant find
a log in Spybot) it may be what was in the Avast vault? I removed it.
I then ran Defender manually, (which incidentally I thought was already
running automatically on my machine, doesn't it do this), it found nothing,
I ran Spybot again it found nothing. I ran Avast AV it found nothing.
I then removed System Restore Points.
I had not deleted those temp folders as I didn't know what I could take out
or not.
I still don't know what this particular Trojan does to the machine. I have
a desktop connected to this laptop to share the internet connection is there
a chance this would be infected? AVG says it's clean at the moment.
Do you think I need to take this laptop to a tech still?
Sorry to be carrying on so long with this query but as you can imagine for a
non tech person it's all very baffling.
Many thanks for everyone's help.
B.W.
> B.W. wrote:
>> Thanks for that Milo. But I'm afraid I don't know enough about what I
>> can and cannot delete from those folders. Is there any way Windows can
>> do that for me automatically?
>>
>> B.W.
>
> I'm going to pop in here with more step-by-step instructions. Also, most
> of us who remove malware for a living do *not* suggest removing System
> Restore points *before* the computer is cleaned. Yes, the trojan will be
> in the Restore Points but in almost all cases will not be active unless
> you do a System Restore. The idea is to have a way back (System Restore),
> even if the way back results in a still-infected machine.
>
> Follow these general malware removal steps:
>
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> Include scanning with David Lipman's Multi_AV and follow instructions to
> do all scans in Safe Mode. Please see the special Notes regarding using
> Multi_AV in Vista.
>
> http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
> http://pcdid.com/Multi_AV.htm - download
>
> Standard caveat: If the procedures look too complex - and there is no
> shame in admitting this isn't your cup of tea - take the machine to a
> professional computer repair shop (not your local version of
> BigComputerStore/GeekSquad). Please be aware that not all local shops are
> skilled at removing malware and even if they are, your computer may be so
> infested that Windows will need to be clean-installed. Have all your data
> backed up before you take the machine into a shop.
>
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
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