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Posted by M.Butzin on April 6, 2008, 2:31 am
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> Daniel wrote:
>> My pc will not allow me to turn on my firewall. It tells me the group
>> policy has been set to disallow me to change the settings. I am the only
>> person who uses this pc and it is in my home. I have ran avast
>> anti-virus and found a trojan in my iexplore.exe and service.exe files.
>> I have attempted to remove them repeatedly and then run another scan but
>> they keep returning. I would like to get my security center back on and
>> under my control. Can someone please help me?
>>
>> I am operating with Windows Vista Home Premium. Thank you
>
> Go through these general malware removal steps systematically -
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> Include scanning with David Lipman's Multi_AV and follow instructions to
> do all scans in Safe Mode. Please see the special Notes regarding using
> Multi_AV in Vista.
>
> http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
> http://www.pctipp.ch/downloads/sicherheit/35905/multi_av_scanning_tool.html -
> download site
>
> The site is in German but David's tool is in English so don't let that
> worry you. Scroll all the way down to almost the bottom of the page and
> you'll see a box titled "Infos Zum Download - Multi-AV Scanning Tool".
> You'll see "Download von www pctipp.ch" and the live link to download
> Multi_AV.
>
> You can also check to see if there are targeted removal steps for your
> malware here:
> Bleeping Computer removal how-to's -
> http://www.bleepingcomputer.com/forums/forum55.html
>
> When all else fails, run HijackThis and post your log in one of the
> specialty forums listed at the first link above (not here, please).
>
> Not all tools used will work in Vista and you will need to run them
> elevated. If you are unable to remove the infection by following the
> general steps, register at one of the HijackThis forums as suggested.
>
> Standard caveat: If the procedures look too complex - and there is no
> shame in admitting this isn't your cup of tea - take the machine to a
> professional computer repair shop (not your local version of
> BigComputerStore/GeekSquad). Please be aware that not all local shops are
> skilled at removing malware and even if they are, your computer may be so
> infested that Windows will need to be clean-installed. Have all your data
> backed up before you take the machine into a shop.
>
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
Malke,
But won't you transfer the virus to the backup?
Marc B.
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