Veterans Day turns into Norton Hell

Veterans Day turns into Norton Hell
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Veterans Day turns into Norton Hell flamestar 11-13-2007
Posted by flamestar on November 13, 2007, 6:20 am
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Veterans Day turns into Norton Hell



Its 8 am and I have a day off because it's Veterans' Day. It's
especially nice to have the day off because I'm a veteran. I'm happy
because I can do some writing. I turn on the computer and Norton is
back screwing up my system.

Flashback

I started out weeks ago with Adobe trying to install itself again and
again. Adobe wouldn't help. I didn't know enough to uninstall their
piece of crap software. My computer slowed down so much that I thought
I had a virus. So I called Norton and they removed Adobe at the cost
of losing Norton Ghost and Anti-virus. (Actually not a cost at all.)
I called back they said they couldn't fix Ghost it was too old a
version. So I uninstall Ghost. I didn't realize I lost Anti-Virus at
first but when I did I figured they wouldn't help me with that either
so I looked into getting another antivirus program. I looked and found
Norton slows up a computer to a crawl.

So I download BitDefender and it ran and I had no serious problems.
Then Norton Anti-virus reinstalled itself and slowed my system to a
crawl. I tried to get rid of Norton but couldn't. I even uninstalled
BitDefender but I still couldn't uninstall Norton. I went a found they
had uninstall software. I tried it but found it couldn't work unless
you uninstalled Norton software first. I this point I'm thinking
typical Norton they are so stupid their uninstall software doesn't
work unless Norton is already uninstalled. Hey how stupid it that. If
I could have uninstalled their crappy software I wouldn't need their
uninstaller.

So desperate I call Norton and pay again to have them remove the
software they screwed up. I go through the process and of course it
takes a long time to get through even to their pay customer service
because it so many people are calling because of problems with their
whole crappy line of produces. I get though and they try to give me a
priority number but it takes about 5 minutes because their computer is
so slow so slow the technician apologizes. Their system is slow
because they are running their own virus software. The tech worked for
hours removing the program. Finally he's finished and he has me run
the uninstall program. It runs and I think I'm out of the woods.

Then I get back to my writing projects and I click my mouse and I get
Norton will now install its antivirus program. It seems the program
reinstalled it self. When I try to run uninstall it seems both Norton
Antivirus and Norton Ghost are back. Norton Ghost wasn't there until
the tech removed Norton Antivirus.

I call and wait and wait on the line. Their computer says my priority
number is wrong. One would think Norton could find someone who could
write a program that works. Finally I get through to a tech. He said
Norton Ghost came back from the dead and reinstalled Norton Antivirus.
When he finds out I ran uninstall and it didn't work he has me call
corporate. He says I don't need a priority number that I have to call
one number for Ghost and then another for Antivirus and they will be
glad to help. Of course that's not true. They want a priority number
and there isn't one number for Ghost and another for Antivirus.

So I call back their help line. I call up and give them my priority
number and their computer says it's wrong number. When I get through
to the tech they look up my phones number and give me the same number
that their computer said was wrong. The tech says the other guy was
right it about it being a corporate program but he should have giving
me the correct information about the priority number and that they
could have fixed both programs at the same number. He was a also wrong
about Ghost coming back from the dead and loading Antivirus it seems
Norton Ghost never left and neither did Norton Antivirus.

He takes pity on me and gets permission to uninstall it. He has to get
permission because it was a corporate program not their's. He says the
last tech was right about it being corporate even if he were wrong
about everything else. He then starts removing the program by hand
because no one at Symantec has the brains to write a program to
uninstall their own antivirus program. By the way Norton Antivirus is
a virus. Any program that degrades performance and resists being
uninstalled is a virus.

It took three hours for him to uninstall with me on the phone. That
tech is a hero in my eyes. I never got to write and I didn't do some
chores my daughter wanted she yelled at me and then we argued and now
our relationship is over. We had our last fight. She wants to have
nothing to do with me. Our relationship is trashed.

Oh yes I found a program with StartUpInspector that the tech missed.
It would have tried to load Norton Antivirus again. Yes the guy went
through the registry and start up with a fine tooth comb but Norton is
a malicious program.

After that I installed BitDefentder and my computer runs fine even if
I lost a day and my daughter.

Happy Veterans Day


Posted by Malke on November 13, 2007, 7:34 am
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flamestar wrote:
> Veterans Day turns into Norton Hell

(snippage)

Too long to read. Uninstall Norton and use something better. If you
already did this, good. If not, recommended programs are NOD32,
Kaspersky, and even Avast if you want a free av. The Windows Firewall is
adequate for most people.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

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