Strange behaviour - some text and e-mails disappeared

Strange behaviour - some text and e-mails disappeared

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Subject Author Date
Strange behaviour - some text and e-mails disappeared Martin 03-21-2007
Posted by Martin on March 21, 2007, 5:03 pm
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Two days ago a friend running Windows 2000 on a laptop with a wired
broadband modem connection was writing a Googlemail in Mozilla Firefox and
found text disappearing before his eyes. He also had a couple of e-mails
disappear from Outlook Express in front of him (and a later check showed
they weren't in the Deleted Items folder either).

Anyway, he disconnected from the Internet and ran a scan with his Norton
antivirus (well, if it didn't stop anything bad in real-time monitoring, I
don't suppose it was going to find anything on a scan). I got him to
run an online Kaspersky scan, which did find things that Norton had
quarantined and a dodgy e-mail he knew about and hadn't opened, but it
didn't appear to throw anything up that could be blamed for the odd
behaviour. (He's since removed - or is still trying to - Norton and
has installed Kaspersky.)

He runs free Zonealarm as the firewall. A few months ago he cocked up
and ran for a day or so with Zonealarm off and got a message from a hacker
to say he'd been hacked (nice to know). But since then had no obvious
problems. I got him to install AVG Antispyware and run a scan and keep
it running in real time. Again it found crap that shouldn't have been
there but nothing to account for the odd behaviour - or so he believes.

By the way, his Windows Critical Updates have always automatically been kept
up to date as has Mozilla and Internet Explorer.

Other than installing a new hard drive with a newer operating system, what
else should he do?

If we assume it is - and was - virus and spyware free, what assurance is
there that a hacker hasn't created/installed a backdoor method of entry?

Many thanks.

Martin



Posted by cquirke (MVP Windows shell/use on March 23, 2007, 8:54 am
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>Two days ago a friend running Windows 2000 on a laptop with a wired
>broadband modem connection was writing a Googlemail in Mozilla Firefox and
>found text disappearing before his eyes. He also had a couple of e-mails
>disappear from Outlook Express in front of him (and a later check showed
>they weren't in the Deleted Items folder either).

Sounds nasty...

>Anyway, he disconnected from the Internet and ran a scan with his Norton
>antivirus (well, if it didn't stop anything bad in real-time monitoring, I
>don't suppose it was going to find anything on a scan).

Quite. Scans done from within infected OS are non-exclusionary.

I would build a Bart CDR from a clean XP system, with scanners
integrated into that, and use that to formally scan the Win2000 box.
If file system is FATxx, you can also use DOS scanners from a DOS mode
diskette boot. If it's NTFS, then Bart's the best bet.

>I got him to run an online Kaspersky scan,

If scans running from the infected OS are not trustworthy, scans run
online via the infected OS's Internet access are highly dubious. How
do you know that whatever waded through all your files looking for
"virus" was really K's site, and not a redirected malware site that's
ripping passwords and CC numbers etc. from your data?

>He runs free Zonealarm as the firewall. A few months ago he cocked up
>and ran for a day or so with Zonealarm off and got a message from a hacker
>to say he'd been hacked (nice to know).

Once you have a human pulling on the RAT's tail, all bets are off.
All sorts of custom stuff may have been uploaded that
mugshot-recognition scanners won't recognise.

>By the way, his Windows Critical Updates have always automatically been kept
>up to date as has Mozilla and Internet Explorer.

>Other than installing a new hard drive with a newer operating system, what
>else should he do?

Because of the human element, I'd tend towards a clean rebuild rather
than formally cleaning the old installation (tho I'd do that for
forensics). I'd insist on a SP'd and firewalled OS before going
online at all, then patch up.

Be careful of what "data" you restore. MS practice happily mixes
downloaded .EXE with your data, so blindly restoring "My Documents" is
dangerous, as is re-using your old email stores and .PST (given how
these hide malware attachments from av).

>If we assume it is - and was - virus and spyware free, what assurance is
>there that a hacker hasn't created/installed a backdoor method of entry?

None.



>--------------- ---- --- -- - - - -
Saws are too hard to use.
Be easier to use!
>--------------- ---- --- -- - - - -

Posted by cquirke (MVP Windows shell/use on March 24, 2007, 4:21 am
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On Fri, 23 Mar 2007 14:54:34 +0200, "cquirke (MVP Windows shell/user)"

>Quite. Scans done from within infected OS are non-exclusionary.

I guess I should clarify that, as it implies scans from outside an
infected OS are exclusionary, which isn't always the case!

From outside the OS, you can rely on the scanner detecting everything
it can detect (and missing everything it can't detect). My using
multiple scanners, you can reduce the % of missed stuff, pushing it
towards exclusion until the odds are prolly similar to the chances of
a wiped-and-rebuilt PC staying clean when reconnected to the world.

From inside the OS, a scanner may be unable to overcome malware that
is known to it, or may fail to find anything at all if an active
malware manages to disable or confound it. Malware A that it could
normally handle in its sleep may be protected as a side-effect of
malware B, so even past experience may not be reliable.

The risks increase when you go from attempted detection to attempted
removal. The short straw in the pack might be a malware that reacts
punitively when it detects such attempts, killing the system or data.

This "poison pill" outcome is less likely today, not because there are
factors making it more difficult for malware to hatch a destructive
payload, but because most malware activity is directed to financial
ends. There may be as many traditional "virus" malcontents, but
swamped by the quick-buckers, or there may be fewer malcontents now
that at least some have become contented (paid) malware coders.


Malware will be missed by scanners if:
- it's not considered malware by the scanner vendor
- it's not known to the scanner vendor, either because:
- it's too new
- it is not widely circulated
- the malware vendor hasn't yet figured how to detect it

If you're scanning formally, then the above are the only reasons
malware will be missed, but these reasons can account for a lot of
stuff, especially when there is a human element involved.

The best way to counter the "too new" problem is to keep the system
isolated (off all networks, including the various wireless accesses)
for as many days as you can afford, then formally scan it whilst still
in this isolated state.

That means no online scanners, else an old and detectable malware may
win a race with the online scanner by finding and downloading a "too
new" replacement for itself before the online scanner finds and fixes
it. The active malware has one big highway to the outside world that
is easy to find; the online scanner's trudging through files and
processes one at a time ("Is it Aaron? No, Is it Aardvark? No. Is
it Abby? No..."). I know where I'd place my bets.

Human hackers may not be limited to commonly-encountered off-the-peg
tools that are known to malware vendors. Then can use specialist or
custom tools (or just a common tool that's been kinked and
recompiled), and they can use legit software to do what's needed..

They won't be bothered about licensing (as if anyone's going to get
bust for "illegal use", it will be you, as it's on your system). Some
scanning tools will alert on such software, but many won't.



>-------------------- ----- ---- --- -- - - - -
Running Windows-based av to kill active malware is like striking
a match to see if what you are standing in is water or petrol.
>-------------------- ----- ---- --- -- - - - -

Posted by Martin on March 24, 2007, 3:48 pm
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cquirke (MVP Windows shell/user) wrote:
> On Fri, 23 Mar 2007 14:54:34 +0200, "cquirke (MVP Windows shell/user)"
>
>> Quite. Scans done from within infected OS are non-exclusionary.
>
> I guess I should clarify that, as it implies scans from outside an
> infected OS are exclusionary, which isn't always the case!
>
> From outside the OS, you can rely on the scanner detecting everything
> it can detect (and missing everything it can't detect). My using
> multiple scanners, you can reduce the % of missed stuff, pushing it
> towards exclusion until the odds are prolly similar to the chances of
> a wiped-and-rebuilt PC staying clean when reconnected to the world.
>
> From inside the OS, a scanner may be unable to overcome malware that
> is known to it, or may fail to find anything at all if an active
> malware manages to disable or confound it. Malware A that it could
> normally handle in its sleep may be protected as a side-effect of
> malware B, so even past experience may not be reliable.
>
> The risks increase when you go from attempted detection to attempted
> removal. The short straw in the pack might be a malware that reacts
> punitively when it detects such attempts, killing the system or data.
>
> This "poison pill" outcome is less likely today, not because there are
> factors making it more difficult for malware to hatch a destructive
> payload, but because most malware activity is directed to financial
> ends. There may be as many traditional "virus" malcontents, but
> swamped by the quick-buckers, or there may be fewer malcontents now
> that at least some have become contented (paid) malware coders.
>
>
> Malware will be missed by scanners if:
> - it's not considered malware by the scanner vendor
> - it's not known to the scanner vendor, either because:
> - it's too new
> - it is not widely circulated
> - the malware vendor hasn't yet figured how to detect it
>
> If you're scanning formally, then the above are the only reasons
> malware will be missed, but these reasons can account for a lot of
> stuff, especially when there is a human element involved.
>
> The best way to counter the "too new" problem is to keep the system
> isolated (off all networks, including the various wireless accesses)
> for as many days as you can afford, then formally scan it whilst still
> in this isolated state.
>
> That means no online scanners, else an old and detectable malware may
> win a race with the online scanner by finding and downloading a "too
> new" replacement for itself before the online scanner finds and fixes
> it. The active malware has one big highway to the outside world that
> is easy to find; the online scanner's trudging through files and
> processes one at a time ("Is it Aaron? No, Is it Aardvark? No. Is
> it Abby? No..."). I know where I'd place my bets.
>
> Human hackers may not be limited to commonly-encountered off-the-peg
> tools that are known to malware vendors. Then can use specialist or
> custom tools (or just a common tool that's been kinked and
> recompiled), and they can use legit software to do what's needed..
>
> They won't be bothered about licensing (as if anyone's going to get
> bust for "illegal use", it will be you, as it's on your system). Some
> scanning tools will alert on such software, but many won't.
>
>
>
>> -------------------- ----- ---- --- -- - - - -
> Running Windows-based av to kill active malware is like striking
> a match to see if what you are standing in is water or petrol.
>> -------------------- ----- ---- --- -- - - - -

One final question.

Firstly, sincere thanks for the considerable time and effort you have
invested in replying in such depth to my question. You have confirmed my
suspicions and given authority to what I told him: namely, that his system
is compromised and that he could never be sure it was rendered safe again.
I spoke to a hacker some months ago and he siad that some of the tools he
had were even resistent to reformatting of the hard drive, something I had
preciously heard regarding these post-theft programs that phone home.

Given the laptop is some 4 or 5 years old and running Windows 2000, I've
told my friend now's the time to invest in a new one and in the meantime
remember his present laptop is compromised.

Having said that, in the immediate short term I've suggested he puts in a
modem with a good hardware firewall if only in anticipation of his getting a
new laptop. But I assume that even that would not give him total peace
of mind: would I be right in thinking that once his system is compromised by
malware, he has to assume that the malware might have the capability of
getting through a hardware firewall by deception no matter how carefully it
is set up, or am I stretching things a bit too far with that one?

Once again, my deepest thanks for your kindness in providing such detailed
replies.

Martin



Posted by cquirke (MVP Windows shell/use on March 26, 2007, 4:04 pm
If you were  Registered and logged in, you could reply and use other advanced thread options
>cquirke (MVP Windows shell/user) wrote:

>> Scans done from within infected OS are non-exclusionary.
>> I guess I should clarify that, as it implies scans from outside an
>> infected OS are exclusionary, which isn't always the case!

>> From outside the OS, you can rely on the scanner detecting everything
>> it can detect (and missing everything it can't detect).

>> From inside the OS, a scanner may be unable to overcome malware that
>> is known to it, or may fail to find anything at all

>> Human hackers may not be limited to commonly-encountered tools

>You have confirmed my suspicions and given authority to what I told him:
>namely, that his system is compromised and that he could never be sure
>it was rendered safe again.

This is always generally true, but with break-even between "just" wipe
and rebuild and clean the system formally being arguably similar.

It's particularly true here because of the human element that skews
the odds against formally cleaning the system. If resources permit,
I'd recommend "freezing" the old HD (literally, remove it and store it
in the safe) and rebuilding on a new hard drive, so that if problems
continue and you need forensics, you have preserved these.

>I spoke to a hacker some months ago and he siad that some of the tools he
>had were even resistent to reformatting of the hard drive, something I had
>preciously heard regarding these post-theft programs that phone home.

There are four ways to appear to persist across a format:
- embed malware outside the file system, e.g. MBR
- seed the data set with malware, thus within restored backups
- infect off-board storage (e.g. USB sticks) and LAN systems
- re-assert primary infection via exploitable defects, etc.

The first is the one that comes to mind, but it's probably the least
likely method - not because malware can't be inserted into the MBR
(even from within NT on NTFS), but because it's very hard to create
useful functionality (especially network access) from that raw level
of code - everything has to be done by the code, with no recourse to
OS libraries or services, and that's hard work.

The easiest way is to watch for the "fixed" PC to re-appear on the
'net and then exploit it while it's still groping for patches. That's
easy if you have a fix on its IP address; less easy when this IP
address is randomly-assigned from a large ISP pool.

The other two methods are pretty easy too, thanks to poor OS design
that makes no attempt to maintain data hygiene, and that happily
autoruns newly-detected USB sticks.

>Given the laptop is some 4 or 5 years old and running Windows 2000, I've
>told my friend now's the time to invest in a new one and in the meantime
>remember his present laptop is compromised.

He could do, tho laptops aren't cheap enough to be considered
disposable. He needs a firewall at least, as well as IE 6 SP1, and
both to be in place before going online or joining any network. This
wouldn't make him as safe as XP SP2 with IE 7, but he'd be about 90%
of the way there.

There's a care to be made by invalidating prior assumptions when the
PC is rebuilt; use non-default installation paths, relocate data sets,
change passwords, and kill those wretched admin shares!

>Having said that, in the immediate short term I've suggested he puts in a
>modem with a good hardware firewall if only in anticipation of his getting a
>new laptop.

He should be behind a NAT router that's operating in NAT mode (i.e.
not dumbed-down to act as a "bridge". Dial-up's easier in that at
least with separate network adapters for Internet and LAN, he can
un-bind File and Print Sharing from the dial-up adapter and thus
Internet access. Finally - kill any WiFi, or if you have to use it,
go WPA(2) and change the encryption key (as the old one may have been
snooped by reading the router from the "owned" PC)

>But I assume that even that would not give him total peace
>of mind: would I be right in thinking that once his system is compromised by
>malware, he has to assume that the malware might have the capability of
>getting through a hardware firewall by deception no matter how carefully it
>is set up, or am I stretching things a bit too far with that one?

Not so much malware, but an active and personal human hand behind the
malware. That's why keeping the previous HD is a good long-term hedge
(if you can keep it "pure' as potential court evidence, so much the
better) so your idea of "get a new system" has merit if it means the
old one can be retained as-is for forensics.

Windows has no clue for these sort of eventualities, so the effort of
extracting data from the infected system, and ensuring that it is free
of (infectable) code, is entirely up to you. The Windows "vision" is
to be so secure that the infected state does not arise, therefore
there is no need to plan for it or manage it.

>Once again, my deepest thanks for your kindness in providing such detailed
>replies.

It's a pleasure... I'm glad it's not me on the slab, I have to say
:-/


>-- Risk Management is the clue that asks:
"Why do I keep open buckets of petrol next to all the
ashtrays in the lounge, when I don't even have a car?"
>----------------------- ------ ---- --- -- - - - -

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