Removed Norton Antivirus and can't connect to internet

Removed Norton Antivirus and can't connect to internet
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Subject Author Date
Removed Norton Antivirus and can't connect to internet Lillian 12-19-2006
Posted by =?Utf-8?B?TGlsbGlhbg==?= on December 19, 2006, 7:23 pm
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I recently had issues with Norton Antivirus and removed it from my computer.
As a result lost my internet connection...called Dell, Roadrunner, etc..can't
seem to figure out the issue...Any thoughts? Thanks!

Posted by Steve Winograd [MVP] on December 19, 2006, 7:57 pm
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>I recently had issues with Norton Antivirus and removed it from my computer.
>As a result lost my internet connection...called Dell, Roadrunner, etc..can't
> seem to figure out the issue...Any thoughts? Thanks!

If your computer has Windows XP Service Pack 2:

1. Open a command prompt window (Start > Run > cmd).

2. Type this line and press enter:

netsh winsock reset catalog

3. Reboot.

If your computer has an earlier version of Windows XP, download
LSP-Fix on another computer and run it on yours:

http://www.cexx.org/lspfix.htm
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

Posted by William on December 27, 2006, 1:06 am
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On 12/19/2006 4:57 PM, something possessed Steve Winograd [MVP] to write:
>> I recently had issues with Norton Antivirus and removed it from my computer.
>> As a result lost my internet connection...called Dell, Roadrunner, etc..can't
>> seem to figure out the issue...Any thoughts? Thanks!
>
> If your computer has Windows XP Service Pack 2:
>
> 1. Open a command prompt window (Start > Run > cmd).
>
> 2. Type this line and press enter:
>
> netsh winsock reset catalog
>
> 3. Reboot.
>
> If your computer has an earlier version of Windows XP, download
> LSP-Fix on another computer and run it on yours:
>
> http://www.cexx.org/lspfix.htm
Hehe. I remember when I used to have to registry hack that by deleting
the winsock and winsock2 entries in HKLM\System\Current Control
Set\Services, delete the TCP/IP connection protocals on LAN, and then
reinstall from windows\inf (just in case someone might want/need to
repair the Winsocket manaully). Those were the days.

Posted by =?Utf-8?B?ZXhwMzI4?= on December 28, 2006, 9:32 pm
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If you can ping sites from DOS but IE doesn't load internet site then it
sounds like your winsock has corrupted. Try download a program called
winsockfix from other computer and then run it on the faulty one.

"Lillian" wrote:

> I recently had issues with Norton Antivirus and removed it from my computer.
> As a result lost my internet connection...called Dell, Roadrunner, etc..can't
> seem to figure out the issue...Any thoughts? Thanks!

Posted by William on December 28, 2006, 10:36 pm
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on 28 Dec 2006, something possessed =?Utf-8?B?ZXhwMzI4?= to write:

> If you can ping sites from DOS but IE doesn't load internet site then
> it sounds like your winsock has corrupted. Try download a program
> called winsockfix from other computer and then run it on the faulty
> one.
>
> "Lillian" wrote:
>
>> I recently had issues with Norton Antivirus and removed it from my
>> computer. As a result lost my internet connection...called Dell,
>> Roadrunner, etc..can't
>> seem to figure out the issue...Any thoughts? Thanks!
>

Or, if you're accessing from a public computer and can't download the
proggie, than go to start-->run regedit. Delete Winsock and Winsock2
from HKLM\System\CurrentControlSet\Services. Then go to Control Panal
(switch Control Panal to Classic View if you're not in it already),
Network Connections, and right click on your local area network
connection you connect to the internet from. Uninstall the TCP/IP
protocal. Then click on install, click on protocal and click add, then
click on have disk. Type in the path c:\%windir%\inf (usually %windir%
is windows). Select the TCP/IP protocal and install. Reboot and you
should be ready to go. Good luck.

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