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Posted by J.Kilpinen on November 29, 2005, 2:12 am
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viestissä:FDE1525A-46FB-4B94-A154-2A687D6B639B@microsoft.com...
> it all started when my computer would display this window that tells
> me that
> my computer has a critical error and needs to be fixed immediatly. it
> gave
> me this web site, desktopfix.com, and i downloaded the software. it
> scanned
> my computer and came up with 327 errors and asked me if i would like
> to fix
> them. i clicked on yes, brought me to registration which i have to
> payfor.
> -----> when ii try to load up the windows update site i keep getting
> the
> error screen which tells me how to turn the three services on. i
> turned them
<clip>
> the same thing happens to my nortans ant-virus scan 2002. i
> removed the 2002 version of nortons and installed a 2004 version but
> it still
> did the exact same thing. i cant even update nortons
You were tricked by a spammer/scammer.
That pop-up did not originate from your own Windows but was a Messenger
Service SPAM. It come through your computers Messenger Service.
(Shouldn't be mixed with MSN Messenger) The scanner you used is pure
100% scam. It is not a real scanner. It is an exe called Repair Registry
Pro.exe. It's only function is propably to claim that there are critical
errors in your computer+ trick you to pay for it+install some
worm/spyware/viruses into your computer. Propably made your PC a remote
controlled zombie.
You should NEVER click any link on any pop-up windows if you are not
100% sure where the pop-up originates from.
The company behind this is a well know Messenger-spammer, Inux LTD, that
uses zombie-computers around the world to send Messenger spam. Using
cracked zombies makes them also criminals.
You paid for a spammer, scammer and a criminal. And you installed
something that broke your computer. It blocks updates from Microsoft and
Antivirus companies. It also blocks your attempts to make a system
recovery The reason is clear. They don't want to give you access to any
site or tools that could help you to get rid of their
virus/spyware/worm.
First CANCEL THE CREDIT CARD PAYMENT RIGHT NOW. Explain your credit card
company, that you were tricked by a scammer in the net. I am sure they
are familiar with these things. The scammers are propably trying to use
your card data later, that's why I'd say you need a new credit card
also.
Then try to contact the company that sold you their "product" by spam.
You said it is www.desktopfix.com (Leads to
http://www.registryupdate.com/ ) Contact them and tell them you'll sue
them if they don't tell you how to repair your PC
But I doubt that they will help you. Scammers and criminals usually do
not help their victims. There is their registration info:
Inux, LTD
Webmatser Webmaster
POBOX 1818
Kingstown,
VC
Phone: +1.5555555555
Fax..:
Email: sales@registryupdate.com
You could contact ICANN ( http://www.icann.org/ ) and make a complaint
of that registration, because registration info must be real. No
1.55555555 phone numbers, real names like "Webmatser(SIC!) Webmaster"
hotmail-addresses etc. should not be accepted according to IANA rules.
It does not help you anymore but it could slow down the scammers a
little bit if they have to give their real addresses etc.
The e-mail address leads to inuxltd.com which leads to
adultamateurmail.net and the reg info for that company is:
Registrant Info:
Inux, ltd
Bee Wms
P.O.Box 3118
kingtowns, KingtownsSt,Vincents
VC
Phone: +1.7844856464
Fax..:
Email: bwilly@hotmail.com
That looks like a real phone number. But..remember...we are dealing with
a scammers here.
The whole company is nothing but a scam to collect money from net-users
Did you make a resque disk when Norton wanted you to? If you did, that
could help you. If you did not, there is very little that can be done
via this newsgroup. You need an expert to fix your computer. It can be
still be fixed if one knows exactly what to do, why and how. Certain
processes must be killed, files to be deleted, registry keyes deleted
etc. All propably named randomly, that's why it is impossible to do
here.
If I was there, I'd start by finding the process that blocks access to
system recovery, kill it and try the recovery.
You could try microsoft.public.security.virus. That's why I'll set
follow-ups there+send a copy of this post there.
--
J.K.
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