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Posted by Jim on February 2, 2008, 12:03 pm
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> Thanks Jim,
>
> That's what I thought I had, but the Microsoft technician didn't want to
> listen.
>
> I have Spybot Search & Destroy and Adaware, but my main problem at the
> moment is that I can only work in safe mode.
>
> Could you suggest what I can use to remove the malware, usually I am way
> on top of these sort of things, but I have been so stressed out by this
> problem, that I need some direction from an outside source.
>
> Kind regards,
>
>
> Paula
>
>>
>>> Hi,
>>>
>>> I have been working with Microsoft since Tuesday 29/1/08 about the fact
>>> that my computer is very S L O W (even the snails are passing it). The
>>> technician that I was working with on Tuesday promised me a call on
>>> Friday, but unfortunately he was sick today and another collegue call
>>> instead to try and help.
>>>
>>> My problem is that I cannot get the Microsoft site to do the Windows
>>> Updates and in particular I cannot do the IE7 installation.
>>>
>>> The technician on Tuesday left me working in Safe Mode as my computer is
>>> so slow in normal operation.
>>>
>>> I got online to Trend Micro and did a 'house call' scan which threw up
>>> 60 odd A4 pages of problems, mainly pointing to Cumulative Security
>>> Updates for Internet Explorer and Vulnerability Detections with
>>> reference to different numbers listed after the problem, eg., Cumulative
>>> Security Update for Internet Explorer (834707). Some of the
>>> vulnerabilites make reference to Malware and lists them.
>>>
>>> The bottom line of it is that I am still running under Safe Mode as the
>>> technician today said he would get back to me today, he didn't, so I
>>> guess Monday will be the return call.
>>>
>>> This is very frustrating as my computer is almost 12 months old, 3.2Ghz
>>> with 1Gb RAM, I have plenty of disk space and everything was ok just
>>> over a week ago.
>>>
>>> Even the 1.2Ghz machines at work are faster than my baby at the moment.
>>>
>>> If anyone has a suggestion as to where I can fix at least point the
>>> technician in the right direction, I would dearly appreciate it.
>>>
>>> Another thing, as I live in Rural NSW, just popping it into a computer
>>> shop is out of the question - in fact I do a lot of computer repairs for
>>> people around this area.
>>>
>>> Kind regards,
>>>
>>>
>>> Paula
>>>
>> Your computer is infected by malware of various kinds. The scan sent you
>> a 60 page report which documents them.
>> And thus, what have you done to remove the malware?
>> What kind of AV software are you running?
>>
>> Malware is the reason that your computer is slow.
>> Jim
>>
>
>
The MS technician would want you to use their product. It is better than
none.
Get rid of the malware using Malke's post.
Spybot and Adaware find various bad stuff, but you still need an anti-virus
program.
Almost anything except Norton or McAfee are better than what you have (which
is none).
I use Nod32 on this laptop.
I have used Norton. It is a resource hog.
I use AVG on my desktop.
I have used various others at times. The desktop will run Nod32 shortly.
Jim
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