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Subject Author Date
Display Issue COS 08-15-2005
---> Re: Display Issue David H. Lipman08-15-2005
Posted by COS on August 15, 2005, 11:13 am
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Hello everyone. We have a DELL Inspiron laptop with Win2k PRO SP4 PC that
had been running fine. This morning, when it booted, the screen started
displaying black horizontal and vertical lines. It was very difficult to
read the screen. Resolution somehow got set at 800x600 with 16 colors,
when it had been running a much higher resolution and color depth (not sure
on exacts).

Booting into Safe Mode and the screen looks good. Ran a full system scan
with Norton and got nothing. Ran a full system scan with Adaware and got
nothing. Anyone seen this before?

Thanks.



Posted by David H. Lipman on August 15, 2005, 11:29 am
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| Hello everyone. We have a DELL Inspiron laptop with Win2k PRO SP4 PC that
| had been running fine. This morning, when it booted, the screen started
| displaying black horizontal and vertical lines. It was very difficult to
| read the screen. Resolution somehow got set at 800x600 with 16 colors,
| when it had been running a much higher resolution and color depth (not sure
| on exacts).
|
| Booting into Safe Mode and the screen looks good. Ran a full system scan
| with Norton and got nothing. Ran a full system scan with Adaware and got
| nothing. Anyone seen this before?
|
| Thanks.
|

Well it is NOT a virus or security problem. It is most likely a video driver,
monitor
refresh rate, problem.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm



Posted by COS on August 15, 2005, 11:58 am
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Thanks for the response David.

I have heard this problem from 2 other people. With them, they tried
swapping monitors and video cards to no avail.

In continuing below, after running both Symantec and Adaware (btw - Adaware
did find Alexa and MRU items; cleaned them) and re-booting, display went
back to normal.

Also, when using VNC into the laptop while screen was bad, VNC screen had
same lines. If it is hardware related, VNC would not have display problems,
correct?

>
> | Hello everyone. We have a DELL Inspiron laptop with Win2k PRO SP4 PC
> that
> | had been running fine. This morning, when it booted, the screen started
> | displaying black horizontal and vertical lines. It was very difficult
> to
> | read the screen. Resolution somehow got set at 800x600 with 16 colors,
> | when it had been running a much higher resolution and color depth (not
> sure
> | on exacts).
> |
> | Booting into Safe Mode and the screen looks good. Ran a full system
> scan
> | with Norton and got nothing. Ran a full system scan with Adaware and
> got
> | nothing. Anyone seen this before?
> |
> | Thanks.
> |
>
> Well it is NOT a virus or security problem. It is most likely a video
> driver, monitor
> refresh rate, problem.
>
> --
> Dave
> http://www.claymania.com/removal-trojan-adware.html
> http://www.ik-cs.com/got-a-virus.htm
>
>



Posted by David H. Lipman on August 15, 2005, 12:14 pm
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| Thanks for the response David.
|
| I have heard this problem from 2 other people. With them, they tried
| swapping monitors and video cards to no avail.
|
| In continuing below, after running both Symantec and Adaware (btw - Adaware
| did find Alexa and MRU items; cleaned them) and re-booting, display went
| back to normal.
|
| Also, when using VNC into the laptop while screen was bad, VNC screen had
| same lines. If it is hardware related, VNC would not have display problems,
| correct?

No, not correct. Alexa and the other described do not alter video. I laso
indicatede video
driver not video card or monitor swapping. If rebooting corrected the problem,
it was
purely coincidental.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm



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