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Posted by W. Watson on September 16, 2006, 1:14 am
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My daughter's laptop computer has become infected with a virus that turns on
and off the computer. She talked to Gateway's retail tech support today,
and they thought it was the CSW virus. I have my doubts. I don't have the
laptop model, but it was bought at Best Buys for maybe $600. Supposedly it
had virus protection (McAffe), a firewall and spyware. Gateway/Best said it
would take 2 weeks to repair the problem.
Can anyone provide a more likely suspect virus from what I wrote above, or
is really likely CSW? I told her that it might be smart to just replace the
HD if it is as thoroughly infected as they told her. That might void the
warranty, but maybe it's worth it to get the computer back on its feet.
She's not too happy about having it out of service that long,
I also told her take it back to Best and demand her money back. It's
supposed to be protected from attack, but has failed. It also sound like the
Gateway retail support is poor. It was purchased 3-4 weeks ago, and
supposedly had some 2 week easy return policy.
Comments?
Wayne T. Watson (Watson Adventures, Prop., Nevada City, CA)
(121.015 Deg. W, 39.262 Deg. N) GMT-8 hr std. time)
Obz Site: 39° 15' 7" N, 121° 2' 32" W, 2700 feet
--
"I have made a ceaseless effort not to ridicule, not to bewail,
not to scorn human actions, but to understand them."
-—Baruch Spinoza
Web Page: <home.earthlink.net/~mtnviews>
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Posted by =?Utf-8?B?UGFuZGFfbWFu?= on September 16, 2006, 4:26 am
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My reply is at the bottom of your message :
"W. Watson" wrote:
> My daughter's laptop computer has become infected with a virus that turns on
> and off the computer. She talked to Gateway's retail tech support today,
> and they thought it was the CSW virus. I have my doubts. I don't have the
> laptop model, but it was bought at Best Buys for maybe $600. Supposedly it
> had virus protection (McAffe), a firewall and spyware. Gateway/Best said it
> would take 2 weeks to repair the problem.
>
> Can anyone provide a more likely suspect virus from what I wrote above, or
> is really likely CSW? I told her that it might be smart to just replace the
> HD if it is as thoroughly infected as they told her. That might void the
> warranty, but maybe it's worth it to get the computer back on its feet.
> She's not too happy about having it out of service that long,
>
> I also told her take it back to Best and demand her money back. It's
> supposed to be protected from attack, but has failed. It also sound like the
> Gateway retail support is poor. It was purchased 3-4 weeks ago, and
> supposedly had some 2 week easy return policy.
>
> Comments?
>
>
First , how do you know it is a virus ???
CWS => Cool Web Search doesn't do such things .
What (if any) is finding the virus , name , path ......
When a computer randomly turns off and on without any notice , this can be
caused by a hardware failure , something in this comupter is not working
correctly . In such case we can't help in the newsgroup so somebody needs to
check this computer but 2 weeks waitng is too much , in my opinion .
If the computer is turning on and off with some kind of notice , then it can
be caused by a malware . You need to provide more information .
--
Panda_man
Bronze level Contributor
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Posted by David H. Lipman on September 16, 2006, 9:07 am
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| My daughter's laptop computer has become infected with a virus that turns on
| and off the computer. She talked to Gateway's retail tech support today,
| and they thought it was the CSW virus. I have my doubts. I don't have the
| laptop model, but it was bought at Best Buys for maybe $600. Supposedly it
| had virus protection (McAffe), a firewall and spyware. Gateway/Best said it
| would take 2 weeks to repair the problem.
|
| Can anyone provide a more likely suspect virus from what I wrote above, or
| is really likely CSW? I told her that it might be smart to just replace the
| HD if it is as thoroughly infected as they told her. That might void the
| warranty, but maybe it's worth it to get the computer back on its feet.
| She's not too happy about having it out of service that long,
|
| I also told her take it back to Best and demand her money back. It's
| supposed to be protected from attack, but has failed. It also sound like the
| Gateway retail support is poor. It was purchased 3-4 weeks ago, and
| supposedly had some 2 week easy return policy.
|
| Comments?
|
| Wayne T. Watson (Watson Adventures, Prop., Nevada City, CA)
| (121.015 Deg. W, 39.262 Deg. N) GMT-8 hr std. time)
| Obz Site: 39° 15' 7" N, 121° 2' 32" W, 2700 feet
Virus turn on a computer ? No !
It is more like a Wake on Lan (WoL) condition or Magic Packet.
Nothing about what you posted sounds viral.
--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm
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Posted by siljaline on September 17, 2006, 11:23 pm
If you were Registered and logged in, you could reply and use other advanced thread options
> My daughter's laptop computer has become infected with a virus that turns on
and off the
> computer. She talked to Gateway's retail tech support today, and they thought
it was the
> CSW virus. I have my doubts. I don't have the laptop model, but it was bought
at Best
> Buys for maybe $600. Supposedly it had virus protection (McAffe), a firewall
and
> spyware. Gateway/Best said it would take 2 weeks to repair the problem.
>
> Can anyone provide a more likely suspect virus from what I wrote above, or is
really
> likely CSW? I told her that it might be smart to just replace the HD if it is
as
> thoroughly infected as they told her. That might void the warranty, but maybe
it's worth
> it to get the computer back on its feet. She's not too happy about having it
out of
> service that long,
>
> I also told her take it back to Best and demand her money back. It's supposed
to be
> protected from attack, but has failed. It also sound like the Gateway retail
support is
> poor. It was purchased 3-4 weeks ago, and supposedly had some 2 week easy
return policy.
>
> Comments?
Perhaps a "Cool Web Search" - CWS variant?
More information -
http://cwshredder.net/cwshredder/cwschronicles.html
Download CWShredder from the below link;
http://www.trendmicro.com/cwshredder/
Download the above tool and follow the installation prompts.
**Do Not* use CWShredder as a Spyware scanner as it is designed
to remove these trojans only.
Good luck!
Silj
--
siljaline
MS - MVP Windows (IE/OE) & Windows Security, AH-VSOP
Security Tools Updates
http://aumha.net/viewforum.php?f=31
Reply to group, as return address is invalid that we may all benefit.
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Posted by on September 19, 2006, 3:07 pm
If you were Registered and logged in, you could reply and use other advanced thread options
W. Watson wrote:
> My daughter's laptop computer has become infected with a virus that turns on
> and off the computer. She talked to Gateway's retail tech support today,
> and they thought it was the CSW virus. I have my doubts. I don't have the
> laptop model, but it was bought at Best Buys for maybe $600. Supposedly it
> had virus protection (McAffe), a firewall and spyware. Gateway/Best said it
> would take 2 weeks to repair the problem.
>
> Can anyone provide a more likely suspect virus from what I wrote above, or
> is really likely CSW? I told her that it might be smart to just replace the
> HD if it is as thoroughly infected as they told her. That might void the
> warranty, but maybe it's worth it to get the computer back on its feet.
> She's not too happy about having it out of service that long,
>
> I also told her take it back to Best and demand her money back. It's
> supposed to be protected from attack, but has failed. It also sound like the
> Gateway retail support is poor. It was purchased 3-4 weeks ago, and
> supposedly had some 2 week easy return policy.
>
> Comments?
>
Oh yeah I would let Best buy put up with this one. If the laptop is
only a couple of weeks old then, it's best buys problem.
Let the Geek Squad check it out and just make sure you tell them you
are not happy and need a quick turn around.
Todd
http://www.virushackerfreeinanhour.com/what-is-a-computer-virus.html
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