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Posted by Lord Maximus on June 17, 2007, 2:58 pm
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this jewel:
> What's in a Name? wrote:
> > Nancy aka Nancy@discussions.microsoft.com after much thought,came up
> > with this jewel:
> >
> > > My husband recently returned from overseas but has had trouble
> > > with his laptop shutting down,being very very slow and displaying
> > > pages not how they ordinarily look. He had the Windows One Live
> > > Care on his computer but it was not picking up any virus' or
> > > trojans. I ran the malicious software tool and it did not pick up
> > > anything. I ran McAfee Virus Scan and it picked up a file right
> > > away C:/777.htm. I searched for it in the C drive and found it. I
> > > don't know how to get rid of it. I tried downloading updates from
> > > Microsoft and apparently this thing is keeping me from it. It is
> > > also keeping me from running the full McAfee program which I had
> > > purchased before the Windows Live One Care. Can anyone help me to
> > > get rid of this? Thank you in advance.
> >
> > To be honest,if you have made backups of all important
> > files(pictures,favorites,documents) on removable media,it might be
> > better to use the restore disks that came with the laptop and put it
> > back the way it was when you bought it.
> > For cleaning,see Virus Removal Instructions below.
> > After cleaning,there are other Anti-Virus programs that are better
> > than McAfee or One Care. Perhaps you can get a refund.
> > Always remember - only download files from Trusted Sites.
> > max
>
> I don't think it's quite time for the OP to wipe and start over.
>
> Nancy - The very first thing to do is make sure all your data is
> backed up to external media such as a usb external hard drive and/or
> CD/DVD-R's.
>
> Then go through these general malware removal steps systematically -
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> Include scanning with David Lipman's Multi_AV, and follow
> instructions to do all scans in Safe Mode.
>
> When all else fails, run HijackThis and post your log in one of the
> specialty forums listed at the link above (not here, please).
>
> Standard caveat: If the procedures look too complex - and there is no
> shame in admitting this isn't your cup of tea - take the machine to a
> professional computer repair shop (not your local version of
> BigStoreUSA). Please be aware that not all local shops are skilled at
> removing malware and even if they are, your computer may be so
> infested that Windows will need to be clean-installed. Have all your
> data backed up before you take the machine into a shop.
>
>
> Malke
Always remember - only download files from Trusted Sites.
I have found that your average user can not cleanup their system very
well and a format/install is the fastest way to get them back up and
running.
max
--
My Pages:
Virus Removal Instructions:
http://www.freespaces.com/maxwachtel/removal.html
Keeping Windows Clean:
http://www.freespaces.com/maxwachtel/keepingclean.html
Tools: http://www.freespaces.com/maxwachtel/tools.html
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