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Posted by Susan on December 13, 2005, 11:50 am
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Does Microsoft still offer the service listed below??
http://castlecops.com/t106277-Bube_d_aka_Win32_Beavis_Removal_isrvs.html
If you have lost explorer.exe
If you have lost Explorer.exe from attempted cleaning with another AV or
tool, Please contact Microsoft's PCSAFETY.
This is a free service and toll-free call.
1-866-PCSAFETY
or
1-866-727-2338
This phone number is for virus and other security-related support. It is
available 24 hours a day for the U.S. and Canada.
For support outside the United States and Canada, please contact your
Microsoft Help and Support worldwide. Go to this page and choose your region
from the box in the upper right corner:
http://support.microsoft.com/?pr=SecurityHome
Please tell me does Microsoft still offer the above service? Is the service
free? Is the information in the link which is posted in the ASAP forums that
are supported by many of Microsoft's MVP's still current and valid?
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I would try this number and see if they will help you for free like it is
listed in the information in the link. If they will not help you for free,
then please let me know and we will continue to pursue this.
==========================
Thank you. I called the number but they were unavailable to help me. The
department was closed for the day. A friend told me that I would be able to
fix or reinstall the missing files in this way so I did. Was that ok? Here's
the newest log:
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