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Posted by Marek Kalisz on August 30, 2006, 12:18 am
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(v. 6 - what I have and experienced problems). It's silly to
uninstall/install again a working horse (program) that for some time was
owned by Symantec (if I remember) but not anymore. But - this is Symantec's
customer friendly way...
Marek Kalisz
> Dick K wrote:
>> I run XP Home SP2, ADSL, NAV 2004 and NPF 2004. Symantec
>> subscription renewal time is coming round and, though
>> Norton has done a reasonable job for me over the years,
>> I'm considering alternatives. My reasons are twofold -
>> I'm mindful of the low esteem in which NAV and NPF are
>> held in Newsgroups like this one and recently Live
>> Update has caused me some irritating problems.
>>
>> After admittedly superficial research I've formed the
>> view that NOD32 and ZoneAlarm Pro look like reasonable
>> alternative choices of paid anti-virus and firewall
>> software. One can argue endlessly about "best" choices
>> but I would be grateful for reassurance that NOD32 and
>> ZoneAlarm Pro would be sensible selections. Would they,
>> in combination, have any significant disadvantages and,
>> if so, where else should I be looking?
>>
>> Also I'd like to ask whether I'm likely to be able
>> successfully to remove Norton from my system? I
>> recall seeing threads in which people reported that
>> Symantec's removal tool didn't work. In my case,
>> while I was fiddling with Live Update, I found that
>> NAV would apparently uninstall successfully from
>> Control Panel but reinstallation failed with some
>> unhelpful message of the "has encountered a problem"
>> variety. That may not be relevant and I didn't
>> pursue the matter but it doesn't bode well.
>>
>> Thank you in advance for any advice or comments.
>
> Your choices are reasonable and will offer at least as good if not better
> protection than the Symantec products.
>
> The Norton 2004 products are some of the hardest to uninstall. You have
> to uninstall all Symantec products on the computer. I would start with
> using Add/Remove Programs to uninstall NAV then all other Symantec
> products including Ghost, GoBack, etc. leaving LiveUpdate and Symantec WMI
> for last. Download and run the Norton removal program SymNRT.exe which can
> be downloaded from Symantec. They keep changing the url. Go to
> www.symantec.com and search for it. Once you are sure NAV is gone you can
> reinstall any Symantec products you want to use. Make sure to run
> LiveUpdate several times if you reinstall any Symantec products. Keep
> running it until it says there are no more updates. It often takes
> multiple reboots to get all the updates. Note that even if you decide to
> stick with NAV and upgrade to NAV 2006 I recommend the above procedure
> before you install it. Upgrades to Norton products often fail causing a
> lot of grief.
>
> --
> Kerry
> MS-MVP Windows - Shell/User
> http://www.vistahelp.ca/forum/Forum.htm
>
>
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