ZoneAlarm Service Agent popup

ZoneAlarm Service Agent popup

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Subject Author Date
ZoneAlarm Service Agent popup wylbur37 08-19-2005
Posted by wylbur37 on August 19, 2005, 12:20 am
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I recently got a popup that says the following ...


ZoneAlarm Service Agent
-----------------------
An Important Internet Security Update is available
(version 5.5.094.000)
Do you want to get the update now?

[Yes] [Remind me later]


My first concern was whether this was a legitimate message
from ZoneAlarm (after all, I am using a version of Zone Alarm)
or some sort of malware in disguise.
So I right-clicked the taskbar and tried to select "Close".
It wouldn't close!
I then clicked on the red "X" at the upper right corner
of the window. It still wouldn't close!
I finally had to power-off the computer and reboot,
but soon after I got online again, there it was again!

Is this thing legitimate and harmless?

How can I get it not to return?



Posted by Buffalo on August 19, 2005, 10:01 am
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> I recently got a popup that says the following ...
>
>
> ZoneAlarm Service Agent
> -----------------------
> An Important Internet Security Update is available
> (version 5.5.094.000)
> Do you want to get the update now?
>
> [Yes] [Remind me later]
>
>
> My first concern was whether this was a legitimate message
> from ZoneAlarm (after all, I am using a version of Zone Alarm)
> or some sort of malware in disguise.
> So I right-clicked the taskbar and tried to select "Close".
> It wouldn't close!
> I then clicked on the red "X" at the upper right corner
> of the window. It still wouldn't close!
> I finally had to power-off the computer and reboot,
> but soon after I got online again, there it was again!
>
> Is this thing legitimate and harmless?
>
> How can I get it not to return?

Others answered that for you. Usually when you get a message like that, you
usually have to choose one of the two choices to get the box to go away(choose
either "Yes" or "Remind me later").
Doing a hard shutdown is rarely the best choice.
I use ZAPro also and I use the 'check for updates manually' selection located in
Overview, Preferences in the ZA Control Center.




Posted by charlie R on August 19, 2005, 11:50 am
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> I recently got a popup that says the following ...
>
>
> ZoneAlarm Service Agent
> -----------------------
> An Important Internet Security Update is available
> (version 5.5.094.000)
> Do you want to get the update now?
>
> [Yes] [Remind me later]
>
>
> My first concern was whether this was a legitimate message
> from ZoneAlarm (after all, I am using a version of Zone Alarm)
> or some sort of malware in disguise.
> So I right-clicked the taskbar and tried to select "Close".
> It wouldn't close!
> I then clicked on the red "X" at the upper right corner
> of the window. It still wouldn't close!
> I finally had to power-off the computer and reboot,
> but soon after I got online again, there it was again!
>
> Is this thing legitimate and harmless?
>
> How can I get it not to return?
>

Check it out at www.zonealarm.com. The link to the latest update of
ZoneAlarm Free is the latest 6. version. I'd get rid of the popup box
and follow the legit link to zonealarm.com to get the update if I were
you. I'd also run my AV and other security scanners to see what's
causing the popup.
charlie R



Posted by Fred Gold on August 19, 2005, 1:39 pm
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wylbur37, on 2005-08-19 at 09:20, scribbled:
>I recently got a popup that says the following ...
>
>
> ZoneAlarm Service Agent
> -----------------------
> An Important Internet Security Update is available
> (version 5.5.094.000)
> Do you want to get the update now?
>
> [Yes] [Remind me later]
>
>
> My first concern was whether this was a legitimate message
> from ZoneAlarm (after all, I am using a version of Zone Alarm)
> or some sort of malware in disguise.

Just because someone knocks at your door, it doesn't mean that they're
trying to steal your belongings!

> So I right-clicked the taskbar and tried to select "Close".
> It wouldn't close!
> I then clicked on the red "X" at the upper right corner
> of the window. It still wouldn't close!

Welcome to the Brave New World of security updates: Install now or install
later, but you won't find a "Stop bothering me with this" button.

> I finally had to power-off the computer and reboot,
> but soon after I got online again, there it was again!
>
> Is this thing legitimate and harmless?

Yes. You're using Zone Alarm and it's telling you that there's an update
available. (In fact, I believe that V6 came out a few weeks ago.)

>
> How can I get it not to return?
>

Are you looking for an alternative answer to "install the update"?

Cheers,
Fred.




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