Off Topic - DNS Problem

Off Topic - DNS Problem

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Subject Author Date
Off Topic - DNS Problem John Hyde 02-02-2006
Posted by John Hyde on February 2, 2006, 5:58 pm
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I realize this is off topic. I'd be grateful for a pointer to the
correct NG if anyone knows. Of course, an answer would be gratefully
received too! ;-)

Here's the scenario:

Company has website and email hosted by "BadISP". For completely
unrelated reasons, company desires to bring email in house and
webhosting to another provider. They request BadISP's cooperation to
change domain registration.

BadISP replies in part "The request I received from your new IT person
was to change web/email hosting providers and DNS hosting. This is
separate from the $15+ per month fee we charge for dialup internet
service, which is setup for <reasons clipped> The web hosting and dns
transfer is a totally separate issue. Moving dns hosting could/will
result in email & website interruptions. There is an administrative
process associated with the request that must be handled as well as tech
time. We charge 10 hours time @ $75/hr to cover the entire transfer
process which takes 48-72 hours to fully propagate throughout the web."

Since BadISP is the admin and every other contact on the DNS listing, I
doubt that the Registrar will talk to the Company.

How could the transfer process possibly take 10 hours? Is there any way
As I understand it at this point, all that needs to be done is to amend
the registry for the domain so that DNS points to the correct place.
Anyone know of a way to force BadISP to sign off?

Thanks

JH

Posted by on February 2, 2006, 9:06 pm
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Your dns will be registered with a dns name provider. This provider
will be told that the domain master is BadISP. If you contact the dns
name provider directly, you can manage dns youself (make your firewall
the domain master) and need not involve BadISP at all. Your web and
email addresses are supplied by dns, so really all you need do is
cancel the monthly fee for their services.

They are right about it taking 10 hours for dns to propergate through
the internet, although you can do several things to reduce this time,
but thats a long story. Them charging for the full 10 hours I've never
heard of before and $750 for that service is way too expensive.


Posted by Robert Wahl on February 3, 2006, 7:01 am
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I bet a nicely worded letter from an attorney would change their view :)

John Hyde wrote:

> I realize this is off topic. I'd be grateful for a pointer to the
> correct NG if anyone knows. Of course, an answer would be gratefully
> received too! ;-)
>
> Here's the scenario:
>
> Company has website and email hosted by "BadISP". For completely
> unrelated reasons, company desires to bring email in house and
> webhosting to another provider. They request BadISP's cooperation to
> change domain registration.
>
> BadISP replies in part "The request I received from your new IT person
> was to change web/email hosting providers and DNS hosting. This is
> separate from the $15+ per month fee we charge for dialup internet
> service, which is setup for <reasons clipped> The web hosting and dns
> transfer is a totally separate issue. Moving dns hosting could/will
> result in email & website interruptions. There is an administrative
> process associated with the request that must be handled as well as tech
> time. We charge 10 hours time @ $75/hr to cover the entire transfer
> process which takes 48-72 hours to fully propagate throughout the web."
>
> Since BadISP is the admin and every other contact on the DNS listing, I
> doubt that the Registrar will talk to the Company.
>
> How could the transfer process possibly take 10 hours? Is there any way
> As I understand it at this point, all that needs to be done is to amend
> the registry for the domain so that DNS points to the correct place.
> Anyone know of a way to force BadISP to sign off?
>
> Thanks
>
> JH

Posted by E. on February 3, 2006, 7:09 pm
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John Hyde wrote:
> I realize this is off topic. I'd be grateful for a pointer to the
> correct NG if anyone knows. Of course, an answer would be gratefully
> received too! ;-)

BadISp sounds like a bunch of scammers. Get rid of them, pay them nothing.

1. Do a full FTP download of your site as a backup, and test it.
2. Recover your registry authinfo and keys.
3. Contect your new DNS/website host, give them the keys, they'll deal
with what needs to be done. BadISP cannot interfere - you own the
domain, not them. As soon as you nominate an new host/ISP BadISP is no
longer involved.
4. Ignore BadISP completely. Pay them nothing.

DNS record propogation will take up to 72 hours worldwide. You will
experience delays, mail bounces etc during this period.
My recommendation is to direct the new ISP to make the changes on a
friday afternoon @ close of business. By Monday am everything will be
working and all the DNS rcords will be correctly propogated on your
continent. Any servers in Antarctica may be still out of whack until
Tuesday but who cares.

Cheers,
E.

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