firewall vendors demanding support contract for software downloads

firewall vendors demanding support contract for software downloads
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Subject Author Date
firewall vendors demanding support contract for software downloads Alex Hunsley 12-16-2004
Posted by Alex Hunsley on December 16, 2004, 4:25 pm
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I use a netscreen firewall and Juniper products, the makers, demand a
current support contract to download software! This seems a little,
well, greedy. I'm used to having access to software for hardware I've
bought as a matter of fact. Is this a common thing for firewall vendors?
(i.e. make you pay for the privilege of downloading software for the
hardware you've already paid for.)

alex


Posted by Leythos on December 16, 2004, 5:21 pm
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lard@tardis.ed.ac.molar.uk says...
> I use a netscreen firewall and Juniper products, the makers, demand a
> current support contract to download software! This seems a little,
> well, greedy. I'm used to having access to software for hardware I've
> bought as a matter of fact.

I would guess that you don't own many high-end products that require
anything other than drivers if that's the case. For the longest time
many hardware vendors that provide security have required some form of
maintenance contract in order to gain access to support and updates past
the initial warranty/support period included with the product.

> Is this a common thing for firewall vendors?
> (i.e. make you pay for the privilege of downloading software for the
> hardware you've already paid for.)

You have not already paid for the items you are complaining about - you
paid for the hardware and the software you were given at the time works
fine. If you want new software for the device you must pay for it, just
like everything in life - nothing is free.


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spamfree999@rrohio.com
(Remove 999 to reply to me)


Posted by Wolfgang Kueter on December 16, 2004, 6:06 pm
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Alex Hunsley wrote:

> I use a netscreen firewall and Juniper products, the makers, demand a
> current support contract to download software!

That is what they usually do.

> This seems a little, well, greedy.

Discuss that with the vendors.

> I'm used to having access to software for hardware I've
> bought as a matter of fact.

Nonsense.

> Is this a common thing for firewall vendors?

Yes. That is the usual practice of a software company.

> (i.e. make you pay for the privilege of downloading software for the
> hardware you've already paid for.)

Hardware except a wire cutter does _not_ make a firewall. Usually a firewall
box from any vendor comes with a more or less up-to-date version of
software/firmware. Updates require a service contract in most cases.

Wolfgang


Posted by Mark S on December 19, 2004, 2:20 pm
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When you purchase a Netscreen you get 30 days of free updates.

For example, current OS is Screen OS 5.1. So if you had a 5.0 unit, you can
download 5.1. However after 30 days 5.1 (and its subset) will be the latest
you can download.

If you buy a support contract you get access to major and minor updates
beyond 5.1, which would usually include major feature updates.

You purchased a Netscreen firewall with a set range of features. The later
software updares they are asking you to pay for are NEW features that you
did not pay for.

I can't see what you're complaining about?

> I use a netscreen firewall and Juniper products, the makers, demand a
> current support contract to download software! This seems a little,
> well, greedy. I'm used to having access to software for hardware I've
> bought as a matter of fact. Is this a common thing for firewall vendors?
> (i.e. make you pay for the privilege of downloading software for the
> hardware you've already paid for.)
>
> alex




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