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Posted by Jim Rojas on March 29, 2008, 1:40 pm
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to the right com port. Com 1 or 2 depending if your comouter has a built
it modem. You have coms1 thru 4 to choose from on Compass.
Jim Rojas
Roland Moore wrote:
> Okay. If it is on COM 3, is it in both the computer settings and in the
> Compass software as COM 3?
> Do you see the USB device COM port 3 in the computer's device manager
> settings?
> Do you have the USB device COM port setting correct to like 8-1-none for
> example? What baud rate do you have the COM port set for in the device
> manager setting for the USB device as well as the software utility for the
> device?
> Do you see the Modem in the computer's Control Panel under modems?
> Have you tried to add the modem there?
> Did you do any diagnostics there?
> Is there any other download program running or any other software that could
> be "grabbing" the COM port away from Compass?
>
>> Using a 1200 Hayes and it landed on comport 3
>>
>>
>>
>>> Not running any version of Vista I hope?
>>> Okay it is my understanding that the Keyspan USB to serial adapter is
>>> mostly
>>> for the 4100SN.
>>> What brand modem are you using?
>>> What COM port did the Keyspan land on? Is that the same port you set the
>>> modem to in Compass?
>>> More information is needed.
>>>
>>>> OK I got the specific USB to serial adapter they call for to be able to
>>> use
>>>> compass software keyspan hs19
>>>> loaded driver set software up everything loads correctly modem appears
> to
>>>> initialize but mode does not go off hook
>>>> also noticed when modem initializes the lights on modem to not change
>>> around
>>>> like they normally do. any suggestions
>>>>
>>>>
>>>
>>
>
>
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