|
Posted by Sonicduck on November 21, 2005, 8:14 pm
If you were Registered and logged in, you could reply and use other advanced thread options
"M" of Pemberton NJ (11/5/03):
After having continuous errors with the ADT system, telling us a window
was open when it wasn't, we called ADT for service. They told me it
would cost me since I did not have the service plan. I told them to
cancel the account. They asked if I would not cancel if they sent a
service rep out free of charge to fix the problem. The rep came out
replaced the battery with another dead battery, disconnected a panel
and left wires hanging out of my walls.
I immediately called the support center and told them to cancel the
service. Two months later I received an overdue balance notice. I again
called and they told me it took a billing cycle to remove the amount
from my account. They also sent a letter to this effect. This all took
place in May/June 2003 timeframe. I received over 3 calls with the same
results. Finally two weeks ago I was informed the only reason they did
NOT cancel the service was because THEIR rep did not ask me for my
security code in June. They have turned the balance over to a
collection agency and refuse to discuss the error of their own system
and failures to cancel the service. Today they told me because I
allowed the service tech in my house I was responsible even though I
called to cancel on more than one occasion.
The consequences is that a collection agency is now hounding me for
$75.25 which I refuse to pay since I've cancelled this service
repeatedly.
| 
XML site map