napco cancel code

napco cancel code
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Subject Author Date
napco cancel code Don 12-16-2005
Posted by Don on December 16, 2005, 9:18 pm
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Can the MA 3000 send cancel code when disarmed after alarm? How might I
do this? couldn't find in software. You Napco guys have any ideas?
TIA

Posted by Russell Brill on December 16, 2005, 9:40 pm
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I didn't see the cancel code option in the MA3000 programming sheet...

> Can the MA 3000 send cancel code when disarmed after alarm? How might I
> do this? couldn't find in software. You Napco guys have any ideas?
> TIA



Posted by on December 16, 2005, 10:00 pm
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You can program it so send an "opening" signal and set that to only be
sent if the panel has had an alarm activated. To do this set up
Opening reports in the usual fashion. On the "User Assignment" screen
select the "User Reporting Open/Close" tab and place a check mark in
the appropriate receiver column for each user. Then, on the "Digital
Communications" screen select the "Digital/Dialing Options" tab. Place
a check mark in the box labeled, "Opening Report only after alarm
report."

You can also send "Restore" signals (selectable on a per-zone basis).
You access this area of the program by clicking the icon that looks
like a window and door to "Toggle Between Zone Assignment and Feature
View." On the "Feature View" page, scroll down to where it says "Rpt
Alarm Restore..." and select which zones should trigger a restoral
code. Since you only want to send a restore (used in place of a
"Cancel" code) upon disarming after an alarm, you will need to entyer
one more parameter.

I always preferred to send Open & Close signals on all commercial
alarms and on disarm after alarm for residentials. Since most false
alarms from commercial accounts seem to happen around opening and
closing times, I consider unsupervised O/C reports the bare minimum for
business customers.

With residential accounts you have to consider the possibility that the
customer may be on the phone trying to talk to the CS when the panel
sends an opening signal. They need to understand from the outset why
the panel will do this. Even still they may forget and get angry at
the alarm company when it happens three years after the installation.

Regards,
Robert L Bass
www.BassBurglarAlarms.com


Posted by Don on December 17, 2005, 8:40 am
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robertlbass@comcast.net wrote:
> You can program it so send an "opening" signal and set that to only be
> sent if the panel has had an alarm activated. To do this set up
> Opening reports in the usual fashion. On the "User Assignment" screen
> select the "User Reporting Open/Close" tab and place a check mark in
> the appropriate receiver column for each user. Then, on the "Digital
> Communications" screen select the "Digital/Dialing Options" tab. Place
> a check mark in the box labeled, "Opening Report only after alarm
> report."

this is what I was thinking about but am not that up on the napco stuff.
thanks for the tip. love that error check in the software.
so now I tell the CS to not call if opening reveived after alarm report?
sounds a bit confusing, hope they can handle it.

Posted by on December 18, 2005, 1:29 am
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Most modern CS have the ability to display whatever message you want
based on the code received. Instead of displaying "Opening" you may be
able to have them define the open code as a "Cancel". That way the CS
operator doesn't have to make use his judgment as to what to do. He
just does what it says on screen.

Some CS software also provides the option to delay the on-screen
display of an alarm for [nn] seconds. If your CS can do so, consider
delaying the response to the delay door an extra 5-10 seconds to give
the homeowner time to disarm if he messes up. Of course you'll want to
discuss this with thye client first to be sure he accepts the slight
delay. Get his assent in writing as a signature on a work order where
you've described the changes you're making.

Regards,
Robert L Bass
www.BassBurglarAlarms.com


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