dum... dum... dum...

dum... dum... dum...
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Subject Author Date
dum... dum... dum... Bob La Londe 02-21-2008
Posted by Bob La Londe on February 21, 2008, 8:25 pm
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> Bob La Londe wrote:
> > dum dum dum da-dum. Another one bites the dust.
> >
> > I keep pushing cellular backup, and people keep not listening.
> >
> > I think I'm gonna start a policy that its not optional on commercial
> > sites.
>
> I make 'em sign off if they don't want the cell backup.
> js

Yeah, me too. There is a yes / no box on my installation contracts for
cellular. Still, I get frustrated sometimes. Atleast this one said, "Yeah
Bob. I know you been pushing cell backups for years." The last one threw a
hissy until I showed him the contract where it was offered.


--
Bob La Londe
The guy who decides who we do business with.

The Security Consultant
PO Box 5720
Yuma, Az 85366

(928) 782-9765 ofc
(928) 782-7873 fax

Contractors License Numbers
ROC103044 & ROC103047



Posted by Roland Moore on February 22, 2008, 12:28 am
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We have a spot for the customer to initial on our monitoring agreement where
the customer REFUSES back up coverage. Only had to avail ourselves of that
protection once, but it was good that it was there.

> > Bob La Londe wrote:
> > > dum dum dum da-dum. Another one bites the dust.
> > >
> > > I keep pushing cellular backup, and people keep not listening.
> > >
> > > I think I'm gonna start a policy that its not optional on commercial
> > > sites.
> >
> > I make 'em sign off if they don't want the cell backup.
> > js
>
> Yeah, me too. There is a yes / no box on my installation contracts for
> cellular. Still, I get frustrated sometimes. Atleast this one said,
"Yeah
> Bob. I know you been pushing cell backups for years." The last one threw
a
> hissy until I showed him the contract where it was offered.
>
>
> --
> Bob La Londe
> The guy who decides who we do business with.
>
> The Security Consultant
> PO Box 5720
> Yuma, Az 85366
>
> (928) 782-9765 ofc
> (928) 782-7873 fax
>
> Contractors License Numbers
> ROC103044 & ROC103047
>
>



Posted by Nomen Nescio on February 23, 2008, 2:22 am
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>We have a spot for the customer to initial on our monitoring agreement where
>the customer REFUSES back up coverage. Only had to avail ourselves of that
>protection once, but it was good that it was there.

The use of these initial boxes can be dangerous, unless you can be sure
that every customer who doesn't want radio initials the box every single
time. It can be messy if you install a system without backup, the customer
has a phone line cut, and then you discover he never initialed the "I don't
want radio" box. This lets him say that he really did want radio, and
thought he was getting it: "If I didn't want radio, I would have initialed
that box, just like your contract says."


Posted by Roland Moore on February 23, 2008, 10:26 am
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This is a very good point you make. So far no one has missed it. I think the
problem comes more into play for us when purchasing accounts. Those may
still have a different agreement in place until you get the customer to okay
a new one.

> >We have a spot for the customer to initial on our monitoring agreement
where
> >the customer REFUSES back up coverage. Only had to avail ourselves of
that
> >protection once, but it was good that it was there.
>
> The use of these initial boxes can be dangerous, unless you can be sure
> that every customer who doesn't want radio initials the box every single
> time. It can be messy if you install a system without backup, the
customer
> has a phone line cut, and then you discover he never initialed the "I
don't
> want radio" box. This lets him say that he really did want radio, and
> thought he was getting it: "If I didn't want radio, I would have
initialed
> that box, just like your contract says."
>



Posted by Robert L Bass on February 24, 2008, 7:43 pm
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> The use of these initial boxes can be dangerous, unless you can be sure
> that every customer who doesn't want radio initials the box every single
> time. It can be messy if you install a system without backup, the customer
> has a phone line cut, and then you discover he never initialed the "I don't
> want radio" box. This lets him say that he really did want radio, and
> thought he was getting it: "If I didn't want radio, I would have initialed
> that box, just like your contract says."

You can avoid such problems by taking the time to check each contract before
you sign it, just as you insist that end users do.

--

Regards,
Robert L Bass

==============================>
Bass Home Electronics
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
Sales & Tech Support 941-925-8650
Customer Service 941-232-0791
Fax 941-870-3252
==============================>



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