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Posted by Crash Gordon on August 21, 2005, 1:34 pm
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WHO is this Mr. Gordon :-)
X Boschman...does the mean you usta work for Radx?
>> I agree Crash... Any panel I monitor stays locked out, if the customer
>> cancels I remove my CS information and restore the installer/download
>> code
>> to factory default.... Regards, Russ
>>
>> > The main reason for locking the panel is to protect proprietary
> monitoring
>> > information and protect the owner from having programming changed
>> > (possibily by a moonlighter that doesn't know enough abt the system),
> all
>> > my panels are locked. If a client wants to change monitoring co's all
> they
>> > have to do is call for it to be unlocked and I remove our proprietary
>> > info.
>> >
>> > Unfortunately, some less than ethical companies may use this feature to
>> > hold their clients hostage.
>> >
>> > hmmm.... I have to admit that it may be useful if the client hasn't
>> > paid
>> > for monitoring in 9 months.
>> >
>> >
>> >
>> >> Greetings I know a commercial alarm system installer who moonlights on
>> >> residential set-ups. Basically I do the unpleasant part (running the
>> >> wiring) and he does the programming and is paid appropriately for that
>> >> task. What he does not do is sell alarm monitoring to avoid a
>> >> conflict
>> >> with his "real" employer.
>> >>
>> >> This all sounds very fair to me. He does say "pick an alarm
>> >> monitoring
>> >> company that won't "lock out" your panel and prevent you from
>> >> switching
>> >> later".
>> >>
>> >> In short how do you know if a company is engaged in that practice
>> >> (obviously I can ask). This sounds very shady to me especially if I
>> >> own the equipment.
>> >>
>> >> Thanks for any comments.
>> >>
>
> Both you gentlemen are using "lock out" for its intended purpose. I have
> always said that there is dubious legal grounds for a monitoring (or
> installing or servicing) company refusing to turn a panel's control back
> to
> its owner when they terminate relationships. If there are no outstanding
> contractual obligations that can activated an agreed upon seizure of the
> alarm system, claims would need to be pursued in the appropriate legal
> venue.
>
> In the old Radionics a locked out panel could be sent in for defaulting
> for
> a nominal fee, but we always advised reciprocal cooperation when both
> companies were still in business. Customers can flow in both directions,
> after all, and word of mouth on a difficult termination doesn't help the
> resistant company, and generally gains them nothing.
>
> My line, repeated with great frequency, was "The lockcode is not intended
> to
> prevent takeovers, but to protect proprietary data." Mr. Gordon
> explicitly
> speaks in this spirit.
>
> X.
>
>
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