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Posted by Crash Gordon on April 24, 2008, 12:24 pm
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--
**Crash Gordon**
> wrote:
>> Tried it a few times and don't anymore. It's not worth the anxiety.
>>
>> --
>> **Crash Gordon**
>>
>>
>>
>> > I'd like to hear from some of the regulars about their experiences
>> > with alarm transmission over VoIP.
>>
>> > I have one customer who without my knowledge changed to VoIP from a
>> > Bell line, and then asked me to hook up the panel using his new
>> > service. I did so reluctantly, but only after he signed a legal
>> > agreement limiting liability, and with the express understanding it
>> > was being done experimentally. I programmed in a daily test and kept
>> > watch each morning for failures to communicate. It seemed to stop
>> > transmitting only very occasionally, until one day it started sending
>> > "ghost" signals which resulted in a police dispatch on the wrong
>> > account number. The panel was programmed in Contact ID, but it seems
>> > when the signal went out on the network, it transposed a "6 " in the
>> > account code for a "5". Then the comedy of errors increased when the
>> > station failed to check the CID (where they would have picked up that
>> > it was coming from the wrong phone number) and dispatched the police.
>> > Needless to say, I had an unhappy client who couldn't understand why
>> > the cops arrived...(and yes, the account number in the panel IS
>> > properly programmed...).
>>
>> > Bottom line, I disconnected the customer's service until and unless
>> > the client chooses to get a proper communication medium. He claims
>> > there are other companies who will hook him up successfully, but I
>> > suspect they just might be more interested in his business than his
>> > security system. The problem is of course, they could tell him
>> > anything about his alarm and he would likely agree, not ever really
>> > knowing if the panel is communicating properly or not.....
>>
>> > Anyone else experiencing these kind of problems and if so, have you
>> > come up with any solutions (other than the obvious one of getting
>> > proper phone service). I hated to lose this client of many years, but
>> > at least for the moment, I don't see any other alternative if it's
>> > affecting other customers.
>
> RHC: Thanks Crash ! I had hoped that something would change over time,
> but I see it hasn't.
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