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Posted by tourman on April 23, 2008, 7:00 pm
If you were Registered and logged in, you could reply and use other advanced thread options > It's just another reason to lease the customer a GSM radio. DSC has a
> new panel coming out soon with built in GSM.
>
> Jim Rojas
>
> tourman wrote:
> > I'd like to hear from some of the regulars about their experiences
> > with alarm transmission over VoIP.
>
> > I have one customer who without my knowledge changed to VoIP from a
> > Bell line, and then asked me to hook up the panel using his new
> > service. I did so reluctantly, but only after he signed a legal
> > agreement limiting liability, and with the express understanding it
> > was being done experimentally. I programmed in a daily test and kept
> > watch each morning for failures to communicate. It seemed to stop
> > transmitting only very occasionally, until one day it started sending
> > "ghost" signals which resulted in a police dispatch on the wrong
> > account number. The panel was programmed in Contact ID, but it seems
> > when the signal went out on the network, it transposed a "6 " in the
> > account code for a "5". Then the comedy of errors increased when the
> > station failed to check the CID (where they would have picked up that
> > it was coming from the wrong phone number) and dispatched the police.
> > Needless to say, I had an unhappy client who couldn't understand why
> > the cops arrived...(and yes, the account number in the panel IS
> > properly programmed...).
>
> > Bottom line, I disconnected the customer's service until and unless
> > the client chooses to get a proper communication medium. He claims
> > there are other companies who will hook him up successfully, but I
> > suspect they just might be more interested in his business than his
> > security system. The problem is of course, they could tell him
> > anything about his alarm and he would likely agree, not ever really
> > knowing if the panel is communicating properly or not.....
>
> > Anyone else experiencing these kind of problems and if so, have you
> > come up with any solutions (other than the obvious one of getting
> > proper phone service). I hated to lose this client of many years, but
> > at least for the moment, I don't see any other alternative if it's
> > affecting other customers.
RHC: Problem is of course, for the cost of the lease of a GSM radio,
he could simply go ahead and put in a proper phone line. It always
seems to come down to cost with some folks....:((
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