Telguard trouble solved...maybe

Telguard trouble solved...maybe

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Subject Author Date
Telguard trouble solved...maybe alarman 10-27-2006
Posted by alarman on October 27, 2006, 4:19 pm
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Telguard TG-7 installed last week. Customer calls to say their phone line is
cutting out on incoming and outgoing calls. FF to today. Sure enough, try to
dial out, click. The TG-7 is seizing the line. Telco line voltage is 50.5
VDC. Look at the TG-7, LFC light comes on briefly. So I called Telguard tech
support, and they ask for the serial number of my unit. I tell him, and the
guy chuckles knowingly. (This is a good sign) Says he needs to upload a
software patch to my unit. It seems there was a premature release (grow up,
guys) of a new version of s/w during weeks 36-41 (digits 5 and 6 in the
serial #) affecting about 4000 TG-7 and TG-4 units. Patch uploaded, and
everything seemed to be working. We'll see.
--
js

- Light travels faster than sound. That is why some people appear bright
until you hear them speak.



Posted by Mark Leuck on October 27, 2006, 6:21 pm
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Yup, I found out about that one yesterday

> Telguard TG-7 installed last week. Customer calls to say their phone line
is
> cutting out on incoming and outgoing calls. FF to today. Sure enough, try
to
> dial out, click. The TG-7 is seizing the line. Telco line voltage is 50.5
> VDC. Look at the TG-7, LFC light comes on briefly. So I called Telguard
tech
> support, and they ask for the serial number of my unit. I tell him, and
the
> guy chuckles knowingly. (This is a good sign) Says he needs to upload a
> software patch to my unit. It seems there was a premature release (grow
up,
> guys) of a new version of s/w during weeks 36-41 (digits 5 and 6 in the
> serial #) affecting about 4000 TG-7 and TG-4 units. Patch uploaded, and
> everything seemed to be working. We'll see.
> --
> js
>
> - Light travels faster than sound. That is why some people appear bright
> until you hear them speak.
>
>



Posted by Rocky T Squirrel on October 27, 2006, 8:46 pm
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is the TG-7 & 4's the replacement for the older TG-1000??

We've had a bunch (say 10-15) stop working, factory blamed the new GSM
replacement cell format...
TKS
RTS

> Yup, I found out about that one yesterday
>
> > Telguard TG-7 installed last week. Customer calls to say their phone
line
> is
> > cutting out on incoming and outgoing calls. FF to today. Sure enough,
try
> to
> > dial out, click. The TG-7 is seizing the line. Telco line voltage is
50.5
> > VDC. Look at the TG-7, LFC light comes on briefly. So I called Telguard
> tech
> > support, and they ask for the serial number of my unit. I tell him, and
> the
> > guy chuckles knowingly. (This is a good sign) Says he needs to upload a
> > software patch to my unit. It seems there was a premature release (grow
> up,
> > guys) of a new version of s/w during weeks 36-41 (digits 5 and 6 in the
> > serial #) affecting about 4000 TG-7 and TG-4 units. Patch uploaded, and
> > everything seemed to be working. We'll see.
> > --
> > js
> >
> > - Light travels faster than sound. That is why some people appear
bright
> > until you hear them speak.
> >
> >
>
>



Posted by alarman on October 27, 2006, 9:11 pm
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> is the TG-7 & 4's the replacement for the older TG-1000??
>
> We've had a bunch (say 10-15) stop working, factory blamed the new GSM
> replacement cell format...
> TKS
> RTS

The TG-1000? Probably an old analog unit. My TG-7 problem is new according
to tech support.
js



Posted by Mark Leuck on October 27, 2006, 9:19 pm
If you were  Registered and logged in, you could reply and use other advanced thread options

> > is the TG-7 & 4's the replacement for the older TG-1000??
> >
> > We've had a bunch (say 10-15) stop working, factory blamed the new GSM
> > replacement cell format...
> > TKS
> > RTS
>
> The TG-1000? Probably an old analog unit. My TG-7 problem is new according
> to tech support.
> js

It is a new problem and only affects the TG-4

Which reminds me, anyone notice when something like this happens they ALWAYS
say its a 'very small number" that are affected?



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