Takeover standards

Takeover standards

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Subject Author Date
Takeover standards tourman 08-15-2007
Posted by tourman on August 15, 2007, 1:24 pm
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I would like to hear comments from other regular installation
companies on what standards they personally use before "taking over"
alarm systems installed by other companies or individuals. Since I
have been doing far more takeovers lately, AND I am also now "cherry
picking" my clients, I have worked out a rough guide I use called the
"three strikes, you're out" rule ! It gives me something to use other
than my gut instincts. If you can add to it, I would like to hear your
comments. If you disagree with specific points, please tell me / us
why with rationale.

In looking over an installation, if I can assess three strikes against
it, I walk away rather than "take it over" and more often than not
save ending up buying myself a bushel of future trouble.

For example:

One strike if there is no wiring diagram in the can
Two strikes if the connections to the panel board don't leave at least
six inches of spare wire on each zone loop to work with in the future
(this guarantees you can expect trouble with service at the other end
of the loop)
One strike if the EOL connectors are in the can rather than at the end
of the line where they belong (a sure sign of an amateur)
One half strike if the installation was done by someone who only
installs casually, or does it in conjunction with other services such
as video, or home automation in which he specializes
One half strike if the home owner had the installation done by a
friend
One half strike if the installer has used the smallest can possible on
a system that is very expandable
One half strike if the panel can is located such that it cannot be
easily accessed for service.
One half strike if the home is totally finished in the basement AND it
was done by the casual installer above, so wiring errors and drywall
nailing problems are impossible to fix
Three full strikes if it was installed by certain companies which we
all know about in our local areas (in my area, for example, we call
this guy "Jimmy the slease")
One full strike if every point of contact is NOT home run
One full strike if doors are contacted using magnetic contacts on the
heel of the door
Three full strikes if motions are wired in series AND they come back
to the can on one single wire

I am sure there are other points I have missed

RHC


Posted by Norm Mugford on August 15, 2007, 1:37 pm
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>I would like to hear comments from other regular installation
> companies on what standards they personally use before "taking over"
> alarm systems installed by other companies or individuals. Since I
> have been doing far more takeovers lately, AND I am also now "cherry
> picking" my clients, I have worked out a rough guide I use called the
> "three strikes, you're out" rule ! It gives me something to use other
> than my gut instincts. If you can add to it, I would like to hear your
> comments. If you disagree with specific points, please tell me / us
> why with rationale.
>
> In looking over an installation, if I can assess three strikes against
> it, I walk away rather than "take it over" and more often than not
> save ending up buying myself a bushel of future trouble.
>
> For example:
>
> One strike if there is no wiring diagram in the can
> Two strikes if the connections to the panel board don't leave at least
> six inches of spare wire on each zone loop to work with in the future
> (this guarantees you can expect trouble with service at the other end
> of the loop)
> One strike if the EOL connectors are in the can rather than at the end
> of the line where they belong (a sure sign of an amateur)
> One half strike if the installation was done by someone who only
> installs casually, or does it in conjunction with other services such
> as video, or home automation in which he specializes
> One half strike if the home owner had the installation done by a
> friend
> One half strike if the installer has used the smallest can possible on
> a system that is very expandable
> One half strike if the panel can is located such that it cannot be
> easily accessed for service.
> One half strike if the home is totally finished in the basement AND it
> was done by the casual installer above, so wiring errors and drywall
> nailing problems are impossible to fix
> Three full strikes if it was installed by certain companies which we
> all know about in our local areas (in my area, for example, we call
> this guy "Jimmy the slease")
> One full strike if every point of contact is NOT home run
> One full strike if doors are contacted using magnetic contacts on the
> heel of the door
> Three full strikes if motions are wired in series AND they come back
> to the can on one single wire
>
> I am sure there are other points I have missed
>
> RHC
>

How about three strikes if the customer refuses to sign an agreement stating
that he is
not under contract with any other monitoring facility.

How about three strikes if your "gut" feeling is "somethings wrong with this
system
or customer".

How about three strikes if the customer is just looking to get you to fix
the system,
now that you've looked at it and poked around.

Norm Mugford





I choose Polesoft Lockspam to fight spam, and you?
http://www.polesoft.com/refer.html



Posted by tourman on August 15, 2007, 1:59 pm
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How about three strikes if the customer refuses to sign an agreement
stating that he is not under contract with any other monitoring
facility.

RHC: Ok, that is a valid point. Although I usually get takeovers when
the client has just bought the home, this is a valid point
nevertheless (the least we should do is check and verify) although
that can be a bit harder to do. Personally, I've never had anyone come
to me in 15 years trying to beat a contract though...

How about three strikes if your "gut" feeling is "somethings wrong
with this system or customer".

RHC: Like what specifically Norm ? If the system is showing a trouble,
that is easy to diagnose at the keypad. Something wrong with the
customer ?

How about three strikes if the customer is just looking to get you to
fix the system, now that you've looked at it and poked around.

RHC: Ok, but since I don't work on non monitored accounts, this one
doesn't apply to me. But for those who do, valid point !
If the system doesn't actually work, a decision has to be made whether
to fix it or not and the amount of work needed versus whether or not
to just walk away. Speaking for myself, if it was seriously "broken",
I would likely opt to walk away. Others may or may not - personal
decision, but a valid point nevertheless !

Actually my post was more to do with the quality of the install versus
some of the other "gun instinct" decisions we make about clients


Posted by Paul Ekins on August 15, 2007, 4:42 pm
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We do take-overs on a regular basis. I normally rely on gut instinct and
have devised a three layer contract for customers. Gold, Silver and Bronze
levels are in place to allow the customer to choose the level of cover they
require / can afford. It also allows me to ascertain the level of risk and
only offer the cover I deem fit for the installation. So far it has worked
well with an ever growing client base and no problems to date.


--
A fine is a tax for doing wrong. A tax is a fine for doing well.


Paul Ekins

Linc Secure


> How about three strikes if the customer refuses to sign an agreement
> stating that he is not under contract with any other monitoring
> facility.
>
> RHC: Ok, that is a valid point. Although I usually get takeovers when
> the client has just bought the home, this is a valid point
> nevertheless (the least we should do is check and verify) although
> that can be a bit harder to do. Personally, I've never had anyone come
> to me in 15 years trying to beat a contract though...
>
> How about three strikes if your "gut" feeling is "somethings wrong
> with this system or customer".
>
> RHC: Like what specifically Norm ? If the system is showing a trouble,
> that is easy to diagnose at the keypad. Something wrong with the
> customer ?
>
> How about three strikes if the customer is just looking to get you to
> fix the system, now that you've looked at it and poked around.
>
> RHC: Ok, but since I don't work on non monitored accounts, this one
> doesn't apply to me. But for those who do, valid point !
> If the system doesn't actually work, a decision has to be made whether
> to fix it or not and the amount of work needed versus whether or not
> to just walk away. Speaking for myself, if it was seriously "broken",
> I would likely opt to walk away. Others may or may not - personal
> decision, but a valid point nevertheless !
>
> Actually my post was more to do with the quality of the install versus
> some of the other "gun instinct" decisions we make about clients
>



Posted by Robert L Bass on August 15, 2007, 4:53 pm
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Three strikes if it says Tandy or X10 on any of the components.

>I would like to hear comments from other regular installation
> companies on what standards they personally use before "taking over"
> alarm systems installed by other companies or individuals. Since I
> have been doing far more takeovers lately, AND I am also now "cherry
> picking" my clients, I have worked out a rough guide I use called the
> "three strikes, you're out" rule ! It gives me something to use other
> than my gut instincts. If you can add to it, I would like to hear your
> comments. If you disagree with specific points, please tell me / us
> why with rationale.
>
> In looking over an installation, if I can assess three strikes against
> it, I walk away rather than "take it over" and more often than not
> save ending up buying myself a bushel of future trouble.
>
> For example:
>
> One strike if there is no wiring diagram in the can
> Two strikes if the connections to the panel board don't leave at least
> six inches of spare wire on each zone loop to work with in the future
> (this guarantees you can expect trouble with service at the other end
> of the loop)
> One strike if the EOL connectors are in the can rather than at the end
> of the line where they belong (a sure sign of an amateur)
> One half strike if the installation was done by someone who only
> installs casually, or does it in conjunction with other services such
> as video, or home automation in which he specializes
> One half strike if the home owner had the installation done by a
> friend
> One half strike if the installer has used the smallest can possible on
> a system that is very expandable
> One half strike if the panel can is located such that it cannot be
> easily accessed for service.
> One half strike if the home is totally finished in the basement AND it
> was done by the casual installer above, so wiring errors and drywall
> nailing problems are impossible to fix
> Three full strikes if it was installed by certain companies which we
> all know about in our local areas (in my area, for example, we call
> this guy "Jimmy the slease")
> One full strike if every point of contact is NOT home run
> One full strike if doors are contacted using magnetic contacts on the
> heel of the door
> Three full strikes if motions are wired in series AND they come back
> to the can on one single wire
>
> I am sure there are other points I have missed
>
> RHC
>

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