Re: LOCKED PANEL

Re: LOCKED PANEL

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Subject Author Date
Re: LOCKED PANEL Anonymous Sender 09-05-2007
Posted by Anonymous Sender on September 5, 2007, 1:44 pm
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alt.security.alarms
Re: LOCKED PANEL

Brinks installs their system. The customer then agrees to pay the $500
to own it. The customer cancels Brinks after completeing the contract.
Guess what? Brinks will not service the system the customer owns unless
they resign another 3 year contract. Since the panel is not keypad
programmable, it is the same as locking the panel out even though the
customer owns the equipment. There lies the problem. The customer has
been ripped off.

Angry Man In Gauteng



> Interesting eh?
> >
> > Just for clarification .... when you say "MY system" I'm presuming
> > that this is a system that you installed and your customer paid for
> > and you're now monitoring it ??????
> >
> > I'm asking because .....there are those people who say, that after a
> > panel is paid for, that you should unlock it. That it belongs to the
> > subscriber. Which .... it seems that this is a case that if Brinks
> > were to find the panel unlocked, that they'd take it over in a second,
> > because they;d be the first one there and you'd be SOL at even having
> > a shot at it.

RHC: If Brinks were the first one on the scene, and they did their
sales job properly, they probably would get the business. So what !
Doesn't give the original company the right to lock a board which has
been SOLD to someone else.
> >
> > So, it seems that to the "anti Lockout people"..... locking out a
> > panel is only good if you keep the account away from a National
> > company but not alright if it's a small company........ or one that
> > only thrives on doing takeovers?

RHC: Who gets the business National or otherwise has nothing to do
with the fact that someone has locked a board that belongs to someone
else. Frustration at not automatically being given the ongoing service
business is no excuse to justify doing so
> >
> > Funny how that works ..... huh?
> >
> > Must be these "anti lockout people" have some kind of a "thing" just
> > for the Nationals. Or .... who knows ...... could be that they're just
> > hypocrites in desguise.

RHC: Yeah...sure.....same old



Posted by BDEBJ on September 5, 2007, 6:09 pm
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Brinks will not service the system the customer owns unless
> they resign another 3 year contract.

not true...brinks will service the system at the normal serv charge
which is $50 for the 1st half hour and $20 for each 15 minutes after that.
they do not have to sign any contract at all!!!



Since the panel is not keypad
> programmable, it is the same as locking the panel out even though the
> customer owns the equipment. There lies the problem. The customer has
> been ripped off.
>
> Angry Man In Gauteng
>
>
>
> > Interesting eh?
>> >
>> > Just for clarification .... when you say "MY system" I'm presuming
>> > that this is a system that you installed and your customer paid for
>> > and you're now monitoring it ??????
>> >
>> > I'm asking because .....there are those people who say, that after a
>> > panel is paid for, that you should unlock it. That it belongs to the
>> > subscriber. Which .... it seems that this is a case that if Brinks
>> > were to find the panel unlocked, that they'd take it over in a second,
>> > because they;d be the first one there and you'd be SOL at even having
>> > a shot at it.
>
> RHC: If Brinks were the first one on the scene, and they did their
> sales job properly, they probably would get the business. So what !
> Doesn't give the original company the right to lock a board which has
> been SOLD to someone else.
>> >
>> > So, it seems that to the "anti Lockout people"..... locking out a
>> > panel is only good if you keep the account away from a National
>> > company but not alright if it's a small company........ or one that
>> > only thrives on doing takeovers?
>
> RHC: Who gets the business National or otherwise has nothing to do
> with the fact that someone has locked a board that belongs to someone
> else. Frustration at not automatically being given the ongoing service
> business is no excuse to justify doing so
>> >
>> > Funny how that works ..... huh?
>> >
>> > Must be these "anti lockout people" have some kind of a "thing" just
>> > for the Nationals. Or .... who knows ...... could be that they're just
>> > hypocrites in desguise.
>
> RHC: Yeah...sure.....same old
>
>



Posted by Just Looking on September 5, 2007, 6:34 pm
If you were  Registered and logged in, you could reply and use other advanced thread options
Why would brinks be willing to service what it claims the customer doesn't
own and can't ever own? How can that make any sense?

> Brinks will not service the system the customer owns unless
> > they resign another 3 year contract.
>
> not true...brinks will service the system at the normal serv charge
> which is $50 for the 1st half hour and $20 for each 15 minutes after that.
> they do not have to sign any contract at all!!!
>
>
>
> Since the panel is not keypad
> > programmable, it is the same as locking the panel out even though the
> > customer owns the equipment. There lies the problem. The customer has
> > been ripped off.
> >
> > Angry Man In Gauteng
> >
> >
> >
> > > Interesting eh?
> >> >
> >> > Just for clarification .... when you say "MY system" I'm presuming
> >> > that this is a system that you installed and your customer paid for
> >> > and you're now monitoring it ??????
> >> >
> >> > I'm asking because .....there are those people who say, that after a
> >> > panel is paid for, that you should unlock it. That it belongs to the
> >> > subscriber. Which .... it seems that this is a case that if Brinks
> >> > were to find the panel unlocked, that they'd take it over in a
second,
> >> > because they;d be the first one there and you'd be SOL at even having
> >> > a shot at it.
> >
> > RHC: If Brinks were the first one on the scene, and they did their
> > sales job properly, they probably would get the business. So what !
> > Doesn't give the original company the right to lock a board which has
> > been SOLD to someone else.
> >> >
> >> > So, it seems that to the "anti Lockout people"..... locking out a
> >> > panel is only good if you keep the account away from a National
> >> > company but not alright if it's a small company........ or one that
> >> > only thrives on doing takeovers?
> >
> > RHC: Who gets the business National or otherwise has nothing to do
> > with the fact that someone has locked a board that belongs to someone
> > else. Frustration at not automatically being given the ongoing service
> > business is no excuse to justify doing so
> >> >
> >> > Funny how that works ..... huh?
> >> >
> >> > Must be these "anti lockout people" have some kind of a "thing" just
> >> > for the Nationals. Or .... who knows ...... could be that they're
just
> >> > hypocrites in desguise.
> >
> > RHC: Yeah...sure.....same old
> >
> >
>
>



Posted by BDEBJ on September 5, 2007, 8:07 pm
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was talking about a system that the cust buys outright and owns.
the cust CAN own the system, if they choose to do so.
as a matter of fact the only part the cust does not own is the
basic system...anything they buy in addition to the basic is owned by them,
to do with what they please


> Why would brinks be willing to service what it claims the customer doesn't
> own and can't ever own? How can that make any sense?



Posted by Mark Leuck on September 5, 2007, 10:00 pm
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> alt.security.alarms
> Re: LOCKED PANEL
>
> Brinks installs their system. The customer then agrees to pay the $500
> to own it. The customer cancels Brinks after completeing the contract.
> Guess what? Brinks will not service the system the customer owns unless
> they resign another 3 year contract. Since the panel is not keypad
> programmable, it is the same as locking the panel out even though the
> customer owns the equipment. There lies the problem. The customer has
> been ripped off.
>
> Angry Man In Gauteng

I don't see how, just because the customer buys the equipment doesn't mean
Brinks is obligated in any way to service it without a contract



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