Ots 2:00 AM and the alarm is going off.

Ots 2:00 AM and the alarm is going off.
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Subject Author Date
Ots 2:00 AM and the alarm is going off. Bob La Londe 12-11-2005
Posted by Bob La Londe on December 11, 2005, 4:31 am
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Its 2:00 AM and the alarm is going off.

The person on the other end of the phone wants you to tell them over the
phone how to turn off or disable the alarm that is going off. They are not
the person for whom the alarm was installed. They claim to have purchased
the home from the person who had the alarm installed. You can hear the
siren going in the background. They have no code for the alarm system.
They are not wiling to pay for a service call to come out to the site to and
help them out.

What do you do?

I tried to explain to them that there was no way that I would give somebody
I didn't know instructions over the phone on how to disarm or disable an
alarm system, but if they were willing to pay for an overtime service call I
would be willing to come out to the premise and help them with the
situation. When paying for my service seemed to be unreasonable to them I
tried to explain that any skilled proffessional is going to require to be
paid for a 2:00 AM service call. The caller then went on to say they could
not understand why I could not tell them how to disable the alarm over the
phone.

Ultimately they threatened to make sure my manager knows how I didn't help
them and hung up on me.

If the caller had waited I would have explained to them that they could
reach my manager on Monday morning after 9:00 AM and that "he" would be glad
to listen to their complaint. LOL.

--
Bob La Londe
http://www.YumaBassMan.com



Posted by alarman on December 11, 2005, 7:55 am
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> Its 2:00 AM and the alarm is going off.
>
> The person on the other end of the phone wants you to tell them over the
> phone how to turn off or disable the alarm that is going off. They are
not
> the person for whom the alarm was installed. They claim to have purchased
> the home from the person who had the alarm installed. You can hear the
> siren going in the background. They have no code for the alarm system.
> They are not wiling to pay for a service call to come out to the site to
and
> help them out.
>
> What do you do?
>
> I tried to explain to them that there was no way that I would give
somebody
> I didn't know instructions over the phone on how to disarm or disable an
> alarm system, but if they were willing to pay for an overtime service call
I
> would be willing to come out to the premise and help them with the
> situation. When paying for my service seemed to be unreasonable to them I
> tried to explain that any skilled proffessional is going to require to be
> paid for a 2:00 AM service call. The caller then went on to say they
could
> not understand why I could not tell them how to disable the alarm over the
> phone.
>
> Ultimately they threatened to make sure my manager knows how I didn't help
> them and hung up on me.
>
> If the caller had waited I would have explained to them that they could
> reach my manager on Monday morning after 9:00 AM and that "he" would be
glad
> to listen to their complaint. LOL.

I got one of those just yesterday, but more like 9 PM. The scenario as you
described, and with much the same result. My caller was a tenant, directed
by the property mgt. Co. to call me. They said we handle the alarm service.
Hmmm....news to me. I did the install years ago, and the that customer has
long since moved out.

She wanted me to tell her which wires to cut. Yeah, right. I told her to
contact the property manager for the code.

She hung up on me too.
js



Posted by Crash Gordon on December 11, 2005, 9:55 am
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And it's always; "YOUR alarm is going off", to which my reply is...no it
ain't, sounds like the sound is coming from *your* end of the line...nice
and quiet here, or at least it was until you called wanting a free service
call at 2am on a Sunday morning.



| > Its 2:00 AM and the alarm is going off.
| >
| > The person on the other end of the phone wants you to tell them over the
| > phone how to turn off or disable the alarm that is going off. They are
| not
| > the person for whom the alarm was installed. They claim to have
purchased
| > the home from the person who had the alarm installed. You can hear the
| > siren going in the background. They have no code for the alarm system.
| > They are not wiling to pay for a service call to come out to the site to
| and
| > help them out.
| >
| > What do you do?
| >
| > I tried to explain to them that there was no way that I would give
| somebody
| > I didn't know instructions over the phone on how to disarm or disable an
| > alarm system, but if they were willing to pay for an overtime service
call
| I
| > would be willing to come out to the premise and help them with the
| > situation. When paying for my service seemed to be unreasonable to them
I
| > tried to explain that any skilled proffessional is going to require to
be
| > paid for a 2:00 AM service call. The caller then went on to say they
| could
| > not understand why I could not tell them how to disable the alarm over
the
| > phone.
| >
| > Ultimately they threatened to make sure my manager knows how I didn't
help
| > them and hung up on me.
| >
| > If the caller had waited I would have explained to them that they could
| > reach my manager on Monday morning after 9:00 AM and that "he" would be
| glad
| > to listen to their complaint. LOL.
|
| I got one of those just yesterday, but more like 9 PM. The scenario as you
| described, and with much the same result. My caller was a tenant, directed
| by the property mgt. Co. to call me. They said we handle the alarm
service.
| Hmmm....news to me. I did the install years ago, and the that customer has
| long since moved out.
|
| She wanted me to tell her which wires to cut. Yeah, right. I told her to
| contact the property manager for the code.
|
| She hung up on me too.
| js
|
|



Posted by Doug L on December 11, 2005, 11:00 am
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For those calls I'd like to get a voice mail system that after working their
way through 27 different options finally dumps them at a call centre in
India, or maybe just forward them to RLB's VM system.

Doug L

--

>> Its 2:00 AM and the alarm is going off.
>>
>> The person on the other end of the phone wants you to tell them over the
>> phone how to turn off or disable the alarm that is going off. They are
> not
>> the person for whom the alarm was installed. They claim to have
>> purchased
>> the home from the person who had the alarm installed. You can hear the
>> siren going in the background. They have no code for the alarm system.
>> They are not wiling to pay for a service call to come out to the site to
> and
>> help them out.
>>
>> What do you do?
>>
>> I tried to explain to them that there was no way that I would give
> somebody
>> I didn't know instructions over the phone on how to disarm or disable an
>> alarm system, but if they were willing to pay for an overtime service
>> call
> I
>> would be willing to come out to the premise and help them with the
>> situation. When paying for my service seemed to be unreasonable to them
>> I
>> tried to explain that any skilled proffessional is going to require to be
>> paid for a 2:00 AM service call. The caller then went on to say they
> could
>> not understand why I could not tell them how to disable the alarm over
>> the
>> phone.
>>
>> Ultimately they threatened to make sure my manager knows how I didn't
>> help
>> them and hung up on me.
>>
>> If the caller had waited I would have explained to them that they could
>> reach my manager on Monday morning after 9:00 AM and that "he" would be
> glad
>> to listen to their complaint. LOL.
>
> I got one of those just yesterday, but more like 9 PM. The scenario as you
> described, and with much the same result. My caller was a tenant, directed
> by the property mgt. Co. to call me. They said we handle the alarm
> service.
> Hmmm....news to me. I did the install years ago, and the that customer has
> long since moved out.
>
> She wanted me to tell her which wires to cut. Yeah, right. I told her to
> contact the property manager for the code.
>
> She hung up on me too.
> js
>
>



Posted by Crash Gordon on December 11, 2005, 11:16 am
If you were  Registered and logged in, you could reply and use other advanced thread options
I've been thinking of adding a selection in my VM for non-clients...press 3
for Help if you not a current client...that will forward to a 900 "Help
Line" at 3 bucks a minute billed to their phone number, and put them on hold
for 10 minutes before I pickup.


| For those calls I'd like to get a voice mail system that after working
their
| way through 27 different options finally dumps them at a call centre in
| India, or maybe just forward them to RLB's VM system.
|
| Doug L
|
| --
|
| >> Its 2:00 AM and the alarm is going off.
| >>
| >> The person on the other end of the phone wants you to tell them over
the
| >> phone how to turn off or disable the alarm that is going off. They are
| > not
| >> the person for whom the alarm was installed. They claim to have
| >> purchased
| >> the home from the person who had the alarm installed. You can hear the
| >> siren going in the background. They have no code for the alarm system.
| >> They are not wiling to pay for a service call to come out to the site
to
| > and
| >> help them out.
| >>
| >> What do you do?
| >>
| >> I tried to explain to them that there was no way that I would give
| > somebody
| >> I didn't know instructions over the phone on how to disarm or disable
an
| >> alarm system, but if they were willing to pay for an overtime service
| >> call
| > I
| >> would be willing to come out to the premise and help them with the
| >> situation. When paying for my service seemed to be unreasonable to
them
| >> I
| >> tried to explain that any skilled proffessional is going to require to
be
| >> paid for a 2:00 AM service call. The caller then went on to say they
| > could
| >> not understand why I could not tell them how to disable the alarm over
| >> the
| >> phone.
| >>
| >> Ultimately they threatened to make sure my manager knows how I didn't
| >> help
| >> them and hung up on me.
| >>
| >> If the caller had waited I would have explained to them that they could
| >> reach my manager on Monday morning after 9:00 AM and that "he" would be
| > glad
| >> to listen to their complaint. LOL.
| >
| > I got one of those just yesterday, but more like 9 PM. The scenario as
you
| > described, and with much the same result. My caller was a tenant,
directed
| > by the property mgt. Co. to call me. They said we handle the alarm
| > service.
| > Hmmm....news to me. I did the install years ago, and the that customer
has
| > long since moved out.
| >
| > She wanted me to tell her which wires to cut. Yeah, right. I told her to
| > contact the property manager for the code.
| >
| > She hung up on me too.
| > js
| >
| >
|
|



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