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Posted by Roland Moore on February 3, 2008, 5:45 pm
If you were Registered and logged in, you could reply and use other advanced thread options > He probably forgot about you. That tends to happen to >reps with a lot on
their mind. Working for DSC isn't the >"cakewalk" a lot of us might think it
is (particularly as a >regional sales rep).
Our DSC rep just likes to fish. That is usually what is on his mind.
We finally gave DSC the boot at the low end and went for GE (Networx)
instead. I wonder if that is trading the devil you know for the devil you
don't know. Honeywell (Ademco) gear gets installed when its already there.
Anyway if you don't use Honeywell you don't have to carry around a 6139 or
6160 all the time when you need to program a panel.
>"Frank Olson"
> tourman wrote:
> > On Feb 1, 9:38 am, Frank Olson
> >> tourman wrote:
> >>
> >>> RHC: I wonder if perhaps it isn't a regional thing. I use Tried here
> >>> in Ottawa and have had no difficulties whatsoever with them or the
> >>> staff. Perhaps others could comment from other parts of Canada
> >>> But you gotta go where they respect your business and give you the
> >>> service in return. There's no excuse for bad service at either end of
> >>> our business.
> >> The people here have been fantastic over the years. Most of our
> >> problems involved DSC and their forced field "beta testing" policy on
> >> new panels (us guys in the field are forced to find all the bugs so
they
> >> can release a "revised" panel). :-)
> >
> > RHC: Yeah Frank, that about sums it up for me as well. It has been
> > about 10 years since I actually installed a new DSC system from
> > scratch because of these weird sorts of things that occur with DSC
> > panels. I takeover loads of them though, and it seems virtually all
> > the real trouble calls I have come from DSC products, with Paradox a
> > LONG way behind. I wish I had a buck for every weird problem solved by
> > the old trick of "power down and back up" - something's gotta be wrong
> > with their firmware.
>
> Interesting... We install DSC and Ademco on about a 50/50 basis. I
> don't get a lot service calls that relate to equipment failure (other
> than battery replacements). Most of mine involve a new customer "taking
> over" the equipment when the buy the store/home or addtions to the
> coverage already provided. Then there's the lady that decided to paint
> all her motion detectors and wondered why the little lights weren't
> coming on any more. :-)
>
>
> >
> > I even had a DSC 832 catch fire on me ! The customer called me (a
> > large commercial account) saying there were noxious fumes creeping out
> > of the control room and coming from the alarm panel. The rectifier on
> > the board had shorted out and caught fire and destroyed the panel, the
> > Skyroute unit, and a few other things close by.
>
> If you're adding Skyroute and a "few other things", you've probably
> overloaded the aux supply. That happens really fast when you start
> calculating "alarm load" not "standby". I'd suggest upgrading the
> equipment and adding the supervised power supply on anything you have
> with Skyroute.
>
>
> > Later I took the board
> > back to DSC and the factory rep happened to be there, and asked for
> > the board to examine what had happened to it back at the factory. He
> > promised to replace the board but I never saw or heard from him again.
>
> He probably forgot about you. That tends to happen to reps with a lot
> on their mind. Working for DSC isn't the "cakewalk" a lot of us might
> think it is (particularly as a regional sales rep).
>
>
> > Thinking back, I suspect they were simply trying to eliminate the
> > evidence that could get them sued for a defective product (or at least
> > that's what my cynical nature is telling me....). Either way, he was
> > not a man of his word !!
>
> I would have called him up to remind him of the incident. Like I said,
> I don't tend to think badly of people unless they've clearly
> demonstrated bad intentions.
>
>
> >
> > I'm not really impressed with DSC products overall....
>
> Well... They're still hard to beat feature wise (and for ease of
> end-user operation). That having been said, I still haven't forgiven
> them for the PC-3000 fiasco. We wound up changing out about 370
> chipsets (at our expense). It's the primary reason we started using
Ademco.
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