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Subject Author Date
Contact ID codes motley me 04-03-2008
Posted by James B on April 3, 2008, 10:35 pm
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>
>
> > I have a couple of accounts that are sending an "e378" sometimes. they a=
re
> > on DSC 832 panels sending auto CID.
>
> > I have looked up the codes and they are cross zone troubles.
>
> > I talked to DSC tech support and had to tell the tech what the code was.=

> > all he could tell me was there is no code in the event buffer for that.
>
> > he kept saying that wasn't even a valid code.
>
> > any one know what conditions will cause this code?
>
> > --
> > Tommy Lee
>
> It is a valid code, you have a report code in 328

This is from the Ademco web site;

378
Cross-zone Trouble
The specified zone in a cross-zone configuration has faulted without a
fault on its corresponding cross-zone in a specific time period

James

Posted by Crash Gordon on April 4, 2008, 12:20 am
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like a pre-alarm on that cross zoned zone

--
**Crash Gordon**







| >
| >
| > > I have a couple of accounts that are sending an "e378" sometimes. they
are
| > > on DSC 832 panels sending auto CID.
| >
| > > I have looked up the codes and they are cross zone troubles.
| >
| > > I talked to DSC tech support and had to tell the tech what the code
was.
| > > all he could tell me was there is no code in the event buffer for
that.
| >
| > > he kept saying that wasn't even a valid code.
| >
| > > any one know what conditions will cause this code?
| >
| > > --
| > > Tommy Lee
| >
| > It is a valid code, you have a report code in 328
|
| This is from the Ademco web site;
|
| 378
| Cross-zone Trouble
| The specified zone in a cross-zone configuration has faulted without a
| fault on its corresponding cross-zone in a specific time period
|
| James



Posted by motley me on April 4, 2008, 7:49 am
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31a3fc40fa1e@s8g2000prg.googlegroups.com:

> This is from the Ademco web site;
>
> 378
> Cross-zone Trouble
> The specified zone in a cross-zone configuration has faulted without a
> fault on its corresponding cross-zone in a specific time period
>
> James
>

Thanks, that explains what i was seeing on checking the buffers. one of the
zones in a cross faulted without the other.


Still it's funny that tech support couldn't even identify the code.
--
Tommy Lee

Posted by alarman on April 4, 2008, 12:09 pm
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motley me wrote:

> Still it's funny that tech support couldn't even identify the code.

Not really. DSC's tech support is terrible. My grandmother knows more about
their panels than they do, and she's been dead since 1987.

--
js

He who laughs last.......thinks the slowest



Posted by Jim on April 8, 2008, 12:34 am
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> motley me wrote:
> > Still it's funny that tech support couldn't even identify the code.
>
> Not really. DSC's tech support is terrible. My grandmother knows more abou=
t
> their panels than they do, and she's been dead since 1987.
>

I'll second that ...... and my grandmother has beed dead a lot longer
than that.

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