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Subject Author Date
Contact ID codes motley me 04-03-2008
Posted by motley me on April 3, 2008, 7:29 pm
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I have a couple of accounts that are sending an "e378" sometimes. they are
on DSC 832 panels sending auto CID.

I have looked up the codes and they are cross zone troubles.

I talked to DSC tech support and had to tell the tech what the code was.
all he could tell me was there is no code in the event buffer for that.

he kept saying that wasn't even a valid code.

any one know what conditions will cause this code?

--
Tommy Lee

Posted by Norton Nescio on April 3, 2008, 8:42 pm
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motley me wrote:
> I have a couple of accounts that are sending an "e378" sometimes. they are
> on DSC 832 panels sending auto CID.
>
> I have looked up the codes and they are cross zone troubles.
>
> I talked to DSC tech support and had to tell the tech what the code was.
> all he could tell me was there is no code in the event buffer for that.
>
> he kept saying that wasn't even a valid code.
>
> any one know what conditions will cause this code?
>
any alt comm path on those accounts?

Posted by motley me on April 4, 2008, 7:44 am
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> motley me wrote:
>> I have a couple of accounts that are sending an "e378" sometimes.
>> they are on DSC 832 panels sending auto CID.
>>
>> I have looked up the codes and they are cross zone troubles.
>>
>> I talked to DSC tech support and had to tell the tech what the code
>> was. all he could tell me was there is no code in the event buffer
>> for that.
>>
>> he kept saying that wasn't even a valid code.
>>
>> any one know what conditions will cause this code?
>>
> any alt comm path on those accounts?
>

No, just a single POTS line

--
Tommy Lee

Posted by Irv on April 3, 2008, 9:17 pm
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378 has many descriptions... Your explanation is the same as MAS(termind)'s
signal lookup table which is identical to the MX8000's description. SIMSII
lookup table calls it Double Knock Buffer report... Which may give you a
further clue to how the panel manufacturer is using it. If you have double
knock turned on, this makes sense. If you don't, it does not. To understand
how DSC has used this code, download the panel buffer and look at the
previous conditions that caused it.

If I had to take a wild guess, I'd say it's probably the signal that is sent
when you program double knock, but the 2nd hit doesn't come. In that case,
the panel has two choices.. Throw it away or send some kind of message that
lets you know what happened...


>I have a couple of accounts that are sending an "e378" sometimes. they are
> on DSC 832 panels sending auto CID.
>
> I have looked up the codes and they are cross zone troubles.
>
> I talked to DSC tech support and had to tell the tech what the code was.
> all he could tell me was there is no code in the event buffer for that.
>
> he kept saying that wasn't even a valid code.
>
> any one know what conditions will cause this code?
>
> --
> Tommy Lee



Posted by Mark Leuck on April 3, 2008, 9:52 pm
If you were  Registered and logged in, you could reply and use other advanced thread options

> I have a couple of accounts that are sending an "e378" sometimes. they are
> on DSC 832 panels sending auto CID.
>
> I have looked up the codes and they are cross zone troubles.
>
> I talked to DSC tech support and had to tell the tech what the code was.
> all he could tell me was there is no code in the event buffer for that.
>
> he kept saying that wasn't even a valid code.
>
> any one know what conditions will cause this code?
>
> --
> Tommy Lee

It is a valid code, you have a report code in 328



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